We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 25% of negative reviews. Last updated 2026-08-26.
Pack Mule products are top-notch—reliable, durable, and built to last. The performance and efficiency of their electric vehicles have made a significant difference in our operations. Customer service is also outstanding, ensuring a smooth experience from purchase to support. Highly recommend!
slow and very expensive and won't work with you on details
Clicked on a picture on Bing of an animal crate on wheels (that's what i was interested in) and somehow got here. If this is the right place? I want more info on that; not this bait and switch you have going on. Way to lose a sale!
Filled out the request form twice, can't get a human to answer the phone and left messages. Simple question looking for a dealer in Massachusetts. Would like pricing on new Pack Mule and carts. Shouldn't be this hard.
Lauren was exceptional she got me connected to the right people to handle my issue with my wiring harness
Thank you so much for your feedback, Pat! We truly appreciate your business!
Pack mule is great on getting the right info and the right parts as best as they can.
I needed the battery cables for a Pack Mule. I dealt with Linda Banks, and she was very helpful, sending me the breakdown of the equipment so my technician and I could figure out all the parts we needed.
I absolutely love the Pack Mule. THe people are super friendly always! We never have to worry about equipment breaking down due to routine service by Pack mule. Kristen, Steve and Mrs. Barbara are truly the bees knees of the operation.
Customer service was excellent Linda help me all the way through the process of my order and got it out right away couldn't ask for a better experience
Excellent customer service. Very quick response and shipping.
We have been open here at FedEx Ground in Austell for 4 years and Pack mule has catered to our every need from rentals, repairs, and spare parts. A huge thanks to Jeff and Linda for always answering questions and processing orders fast. We look forward to a long relationship.
easy to use web site, good graphics, excellent back end customer service. What more could you want?
Provided needed equipment on time as promised. Was able to provide additional safety equipment to meet our needs.
101 reviews matching
Hitt Marking Devices
Howard Custom Transfers, Inc.
BOSS LASER
Humanscale
Caesarstone US
North American Kitchen Solutions, Inc.
Xometry
Service Caster