About Pack Mule
Data updated- Website
- packmule.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 25% (1/4)
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About this business
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Is Pack Mule legit?
Pack Mule (packmule.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 25% of negative reviews. Last updated 2026-08-26.
What people say
Excellent customer service
Excellent customer service, exceeded expectations, perfect communication & updates throughout the course of the order.
excellent
excellent customer service
I have not had any issues with Pack…
I have not had any issues with Pack Mule if everyone I dealt with was as good as they are my life would be a lot easier
Excellent service!
I have never had any issues with Pack Mule. Quoting to customer service up till the product shipping when indicated they have always been exemplary.
Unbelievably helpful and customer…
Unbelievably helpful and customer focused. Called and got a live person (that's rare in today's world) and she listened intently and explained she needed to find answers and she would get back to me. Next day I had a voicemail from the company saying they were trying to reach me to assist in my questions and left a number to call them back. Before had a chance to call back, they were calling again to make sure I was taken care of. We need more companies that follow up and have live people to talk to!
Great Service
Great service, easy to deal with.
We depend on Pack Mule for parts for…
We depend on Pack Mule for parts for our really old equipment. They are always helpful and we really appreciate it!
Product delivered on time
Product delivered on time, at price quoted, to our satisfaction.
Ordering process
Orders are processed quickly and shipped out as requested on time
Service
Great service!
No problems so far.
In talking with your Pack Mule sails…
In talking with your Pack Mule sails man I was able to under stand the deference between the pack Mule and the Tayler Dune . The Pack Mule I think is better made. The up grades were not that much more costly. In all of our test drive the Mule did great. I would buy a second Pack Mule if I need one.
Excellent customer service!
Parts for our fancy stock chaser were…
Parts for our fancy stock chaser were as ordered. Perfect. Breaks are working, no one is getting run over and things and people are not being hit.
Good customer service and prompt…
Good customer service and prompt delivery.
part prices are out of line
I was glad to be able to get parts however the fact that a ignition switch or start switch /on off key switch should be priced so high and then not have a key or nut to hold it in ? but you want 23 dollars more for just key and nut and your horn button can be purchased any where else for 1.50 Its a shame you build a very good product but your parts are out of line just saying
Reply from Pack Mule2020-02-26
We're so sorry your experience was less than stellar. Pack Mule takes great efforts to provide the best products and services and hope our efforts to remedy this situation as quickly as possible were sufficient. With your assistance, we were able to isolate the issue and correct it for future orders. Thanks for your help in resolving this. If you need anything else, please do not hesitate to contact us directly.
Quick and easy no more patching tires.
Everything worked out Great
Everything worked out Great, customer is very happy.
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