We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 25% of negative reviews. Last updated 2026-08-26.
Responsiveness/Equipment is great. Clarity in the whole process could be better. Pricing is a bit confusing, if an item is standard that it is included in pricing. But, in your quotes it a separate cost line item. Can be a bit confusing.
Wesley Int'l is an amazing company to work with. They know what they are doing, their product is outstanding, and the people that work there are excellent! I couldn't have had a better experience than I did while working with them.
Have never had a problem with Pack Mule
I can always count on Jamir to help me with whatever problem i've got with a Pack Mule. Great service!!!
I received a good customer experience with the recent order I placed with Wesley International/Pack Mule. My email were responded to promptly and it was an easy ordering process. I haven't received any complaints or issues from my customer.
Very prompt in helping with our needs. Replacement parts arrived as promised.
they do a great job
i love dealing with pack mule and westley, they are always good in spirit and always have my parts in time .
Nice people. Very quality carts. Thanks!
We appreciate your business.
Excellent service. Good communication and information sharing.
right parts, fast shipping, friendly people what more is there
Thank you for your business.
Thank you for your business.
I want to Thank You for the great service and follow up on my orders. I want to also point out great efforts That Jeff S provided me on my question and orders. Always pleasant an very Knowledgeable. He has always putting the customer first. Appreciate you hard work. Thank you Gary Lambert Account Manager
I always get excellent customer service with Pack Mule.
I received friendly, helpful response when I called in for identification of parts we were needing for our lift. The part numbers and cost of the parts were given to me in a timely fashion, ordered and shipped promptly. Great company to work with!
We appreciate your business.
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