I recommend looking elsewhere.
I recommend looking elsewhere. I placed my order 2/15/2020 and requested an update on my order through their website on 3/2/2020 after it showing "processing" every time I checked the tracking information. I received an automated response. After that I looked a little deeper into this company and found several stories like mine. As a result of this I proceeded to email them every day until I could get a response that wasn't automated. At first their offer was to still fulfill my order and offered me a 10% refund. Since I no longer wanted the socks I requested my order be cancelled and asked for a full refund. This time they complied with my request. I was pleased with the rapid response once it was made clear I wanted my order cancelled. I am told that a full refund is being issued as well. So, if you are like me - I suggest reaching out to them until you are able to get a response from someone that can properly address your needs. I hope you have half my luck.