Poor customer service on missing parts
I bought three of their chairs but one was missing the head rest. When I emailed them, they ran me through many hurdles probably to get rid of me. Anyway, I got the head rest in the end, but the customer support was very bad. It was my first purchase with them and buying 3 high end chairs I thought the service would be better. Years later I got over it and purchased their new Joobie. Well, what a mistake! This (very expensive) chair rattles in the neck piece like dangling car keys, it wobbles at the base, the footrest rubs against your calves which is annoying. I would put a review on their site, but they “obviously” don’t allow this. They have all these fancy high star reviews from sell out tech sites and most likely fake reviews. If a company is legit, they’d allow us to review on their site. If you’re a corporation then buy their products because you probably don’t care, but for the general consumer I’d recommend using another brand. The customer service firstly is pathetic and the product quality outside their fancy marketing is also poor.