ergotune.com (ergotune.com) has a 1.2 out of 5 rating on OK.one, based on 26 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 96% of reviews are 1 star, a relatively high share; The business has replied to 4% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-10-24.
Don’t get the Vesby Chair unless you want it to scrape along your floor within months. There’s nothing stopping the gas lift from sinking through the wheel base…. Customer support just talked me in circles until I gave up. Wish I never bought this, looks nice but that’s it, it’s heavy and clunky and the headrest is too prominent — I’m constantly slouching because it pushes my head forwards. Worst and most expensive chair I’ve ever bought.
The ergotune vesby has already dropped in price by a half after just being on the market. Why? It has an insanely aggressive lumbar support that may suit only half the people who buy it. You only have 21 days from delivery to return it. After that you are on your own and wishing you'd bought something from Amazon. Avoid unless you already know you appreciate solid lumbar support that feels like someone kneeing you in the back on an airline flight.
Avoid. I purchased a Joobie chair in December 2024. I did not receive it until near the end of January 2025, when they marked it as shipped on 1 January 2025 and it was marked as “out for delivery” as of 2 January 2025. Multiple follow ups with customer service gave me no further info. Now just over 18 months later the chair is broken. It got a bit wobbly very soon after purchase, but just recently the base has travelled further up the gas lift, and the gas lift now touches the floor. The chair can’t be moved easily with the wheels and has caused scratches on my floor. The base is completely stuck, so it’s unlikely a new base can be fitted. For the price of this chair this sort of lifespan is unacceptable. Given the issues with shipping and lack of help the customer service team was I am not looking forward to trying to claim under warranty.
This Review is for those who are thinking to place an order - Specially from Australia I placed my Ergo Chair order back in June 2026. Unfortunately, I am still unable to get any meaningful update on its status. I have contacted their support team multiple times, but I have not received a satisfactory response. Despite several emails and follow-up reminders, I remain uncertain about how they intend to resolve this matter. I am extremely disappointed with the level of service I have received. I did not expect such poor and unprofessional customer service from Ergo. So be aware. You will be behind them after placing your order!
I've had the Ergotune Supreme for over five years, and it's been an excellent chair. The build quality has held up really well, especially considering the reasonable price. Ergotune is also one of the few brands that caters to people taller than 195 cm, which makes a big difference. I highly recommend their chairs. It's just a shame they no longer sell the Supreme.
ErgoTune Vesby – Defective Chair, Poor Support, Not Worth the Price Not possible to give 0 stars, so giving one. I purchased an ErgoTune Vesby based on its ergonomic and service claims. The chair arrived with defects (dirty seat, scraped armrests, missing/faulty parts), and support focused on pushing return costs onto me rather than providing proper warranty service. The seat material is a rough, scratchy mesh and is uncomfortable to use with shorts, making daily use impractical. At a price of around $899 AUD, there are significantly better‑quality ergonomic chairs available in the Australian market. Customer service responses have largely been automated chatbot messages that fail to address the specific defects and remedies requested. I do not recommend this product or the after‑sales support I received.
My desk leg is stuck and its been a week and 14 emails later it still NO RESPONSE. All they can tell me is "contacting the relevant team and will get back to you". So you spend over a thousdan dollars on a desk and this is the after service? Maybe they DONT HAVE a tech support team? And no one can fix it? They have not even attempted to send someone onsite to look at the problem. USELESS COMPANY!
Flimsy and overpriced. If you are buying this for a bad back, don't. The lumber support is way too extreme and not nearly enough adjustable. Customer service unresponsive.
I purchased a Joobie in October 2025. In April 2026, I noticed that it was rocking from side to side, and it was lower to the ground than usual. Upon further inspection I identified that there were cracks forming at the hole from the bottom of the plastic wheelbase and the gas cylinder through to the ground, causing damage to my hardwood floor. I have been back and forth since then with Ergotune support trying to get a refund, but they have been resistant, first initially saying that they do not provide refunds outside of 21 days of purchase, then stating that I have to pay for return shipping of my DEFECTIVE item. This is contrary to Australia's consumer laws. Avoid this scam company and do not trust their claims of a long lifespan of the chair or their return policy.
The rubber on the arm rest broke off and when I went back to the company, they said it was not part of the warranty but wear and tear. They suggested I buy 2 new arm rests which were expensive to replace. Not a great experience for an expensive chair.
Vesby had a fault in gas lift which resulted in damage to my floor (product is in warranty). This was over 6 months ago. I'm still in an on-going dispute with Ergotune for compensation regarding the damage to my floor. Would not recommend.
I bought the ErgoTune Joobie chair expecting ergonomic comfort, but it was the opposite. The back was poorly adjustable and the neck support sat in a position that gave me headaches every day I tried to use it. I returned the chair within their very limited three-week trial period. Shipping to me was $29, and while their website says return shipping is paid by the customer, it was never made clear that the return cost would be $89 in Victoria and over $200 in other states. This came as a complete shock. When I questioned it, I was told the cost includes inspection, which I believe should not be passed on to the customer when they are well within the trial period. Also worth noting: disassembling the chair for return is unnecessarily complex. You’re asked to follow multiple video instructions and even use a hammer, yet any minor damage during this process can lead to an additional 30% deduction from your refund. This puts the entire risk back on the customer. In the end, this so-called “trial” cost me around $120 out of pocket. With no physical stores to try the chair and such high hidden return costs, I would strongly caution anyone against giving this chair a trial. Uncomfortable product and an expensive lesson.
Hey Ramandeep, We’re sorry to hear the chair has caused you discomfort, as that’s certainly not the experience we intended. While our chairs are designed to suit most users, we understand that adjustments may differ from person to person. Regarding the return process, we’ll be sharing feedback with our team to ensure clearer communication about shipping fees on our page, and in the meantime all return policies can be found in our FAQ section. We sincerely apologize for any inconvenience caused, appreciate your feedback to help us improve, and if there’s anything else we can assist with, please don’t hesitate to reach out via our support email. Best Regards, The ErgoTune Team
Thank you for your response and for clearly sharing your position. We sincerely apologise that the resolution and compensation offered do not meet your expectations, and we understand the frustration caused by the repeated issues, delays, and the time you have had to spend following up throughout this case. We do not take your feedback lightly, and we regret the inconvenience this experience has caused you. That said, after a final internal review of the full timeline, scope of the case, and in alignment with our compensation framework, we would like to reiterate that the maximum compensation ErgoTune is able to offer for this matter is $50. This amount was extended as a goodwill gesture, beyond the waiver of the $29 assembly fee, while remaining consistent with our internal policies. We sincerely apologise that we are unable to meet your expectation of at least $100 in compensation. Please understand that this decision is final, and we will not be able to revise the compensation amount further. We acknowledge your decision to seek guidance through the appropriate legal and consumer-protection channels and respect your right to do so. Our intention throughout this process has been to resolve the matter fairly and transparently, and we regret that the outcome has not met your expectations. Should you decide to accept the $50 goodwill compensation, we will proceed with the necessary arrangements promptly and bring this case to a close. Otherwise, we will consider the matter concluded from our end. Thank you for your time and for sharing your feedback. We wish you a Happy New Year. What should we do with such a fake service
My experience with Ergotune has been extremely frustrating. My order was significantly delayed with no proactive communication, and I had to repeatedly follow up just to get vague, often contradictory responses. They advertised free shipping at the time of purchase. After I brought this to the attention of customer service, the free shipping claim was removed from the website, which only reinforces how misleading the original information was. Despite this, I was told the order could not be cancelled because it had “already been processed,” even though to this day there has been no delivery and no tracking showing the item was ever collected by the courier. For a premium-priced product, the lack of transparency, accountability, and basic customer service is unacceptable. I would not recommend Ergotune. Do not buy from this company if not you will regret it.
Just like everyone here 0. wish i could say the chair is good but didnt even recieve it after 4 weeks. 3 weeks in they mention that wasnt even sent. AVOID THIS COMPANY
Avoid this chair. The lumbar support on the Joobie makes it unusable — it causes back pain almost immediately. I’ve tried to return it several times, but the company keeps stalling. They expect you to repack the chair even though it can’t be fully disassembled, meaning you have to find an oversized box and ship the base and body separately at your own expense. Customer support is poor and unhelpful. From what I can tell, they’re based in Singapore with a warehouse in Australia. I also suspect many of the glowing reviews on their site aren’t genuine.
Appalling customer service. Much like all reviews I am now finding, orders take months to arrive and any attempts to organise refunds with customer support is met with automated apology emails with no real answer to your question. Avoid by all means.
Delivery times and customer service is absolutely horrible. Completely baited by their constant marketing and bought a chair. It was being delivered within the same state and took over a month to get any sort of update from them. They use the same excuses of “processing error from the courier” from every other review here. Had to do a chargeback on my card. STAY AWAY FROM ERGOTUNE!
Pathetic company. I would give 0 stars if possible. I bought a chair on August 20th. They neglected to tell me it was on backorder. When I enquired about delivery, they couldn't say when it would be delivered. I asked for a refund as it hadn't been sent. They kept saying please wait for more info. Then they said it was sent, despite me asking for a refund. The courier told me Ergotune never sent the chair. It's now over a month, I've paid $800 and still no chair. Don't waste your time on this unethical, pathetic company and their products.
If I could give zero stars, I would. I ordered a Joobie chair in November. Arrived quite promptly however the gas lift and screw set were sent in a separate box, that arrived open, with the screws missing and the gas lift completely damaged. No problem, reached out to the company who responded quickly and said they’d sent out a new lift & screw set. Was given a tracking number. Christmas came, new years came, tracking number wasn’t giving any updates. Finally got a response from them saying there had been an error and ignore that tracking number as it hadn’t been processed. They then “processed” a new replacement gas lift and screw set with new tracking numbers, which have now been sitting with no scan events since Jan 8th. I cannot get a response. Everything is always “looking into it” “will escalate to the team”. I want a refund for the chair I cannot use, and for them to come and collect the item at their cost that’s taking up half my office. Absolutely atrocious service for what is a very expensive chair. Best part is getting emails asking me to provide a review! For a chair I cannot build due to their incompetence.
26 reviews matching
Exclusivia
Forthcast
Queenshaped
Tricon
Peak Haven
Freshly Services
ttracing.sg