Uncomfortable product and an expensive lesson
I bought the ErgoTune Joobie chair expecting ergonomic comfort, but it was the opposite. The back was poorly adjustable and the neck support sat in a position that gave me headaches every day I tried to use it. I returned the chair within their very limited three-week trial period. Shipping to me was $29, and while their website says return shipping is paid by the customer, it was never made clear that the return cost would be $89 in Victoria and over $200 in other states. This came as a complete shock. When I questioned it, I was told the cost includes inspection, which I believe should not be passed on to the customer when they are well within the trial period. Also worth noting: disassembling the chair for return is unnecessarily complex. You’re asked to follow multiple video instructions and even use a hammer, yet any minor damage during this process can lead to an additional 30% deduction from your refund. This puts the entire risk back on the customer. In the end, this so-called “trial” cost me around $120 out of pocket. With no physical stores to try the chair and such high hidden return costs, I would strongly caution anyone against giving this chair a trial. Uncomfortable product and an expensive lesson.