Avoid - long shipping times, chairs break in short timeframes
Avoid. I purchased a Joobie chair in December 2024. I did not receive it until near the end of January 2025, when they marked it as shipped on 1 January 2025 and it was marked as “out for delivery” as of 2 January 2025. Multiple follow ups with customer service gave me no further info. Now just over 18 months later the chair is broken. It got a bit wobbly very soon after purchase, but just recently the base has travelled further up the gas lift, and the gas lift now touches the floor. The chair can’t be moved easily with the wheels and has caused scratches on my floor. The base is completely stuck, so it’s unlikely a new base can be fitted. For the price of this chair this sort of lifespan is unacceptable. Given the issues with shipping and lack of help the customer service team was I am not looking forward to trying to claim under warranty.