ergotune.com (ergotune.com) has a 1.2 out of 5 rating on OK.one, based on 26 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 96% of reviews are 1 star, a relatively high share; The business has replied to 4% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-10-24.
The lumbar support on the Joobie is too aggressive and digs into your lower back, making it impossible to sit in the chair. I tried adjusting it to reduce the pressure, but nothing helped. Eventually, I had to break it off completely because it doesn't unscrew or clip off and replace it with a softer lumbar support. Now, it’s comfortable enough to sit in all day,
I bought three of their chairs but one was missing the head rest. When I emailed them, they ran me through many hurdles probably to get rid of me. Anyway, I got the head rest in the end, but the customer support was very bad. It was my first purchase with them and buying 3 high end chairs I thought the service would be better. Years later I got over it and purchased their new Joobie. Well, what a mistake! This (very expensive) chair rattles in the neck piece like dangling car keys, it wobbles at the base, the footrest rubs against your calves which is annoying. I would put a review on their site, but they “obviously” don’t allow this. They have all these fancy high star reviews from sell out tech sites and most likely fake reviews. If a company is legit, they’d allow us to review on their site. If you’re a corporation then buy their products because you probably don’t care, but for the general consumer I’d recommend using another brand. The customer service firstly is pathetic and the product quality outside their fancy marketing is also poor.
This company is a scam. They try to persuade you with polished visuals, influencer marketing, paid-for reviews and flash “discounts”, but once you actually buy one of their products, it’ll quickly become clear that there’s no substance or transparency to any of their operations & no respect for your money or time. I bought a chair on the 16th of April from the website. A few minutes after I received the purchase confirmation email, I received another email saying that the color I chose (charcoal) was out of stock and it would only be delivered after April 30th. They offered the blue color instead if I wanted quicker shipping, which I refused. April 30th came and went, radio silence from Ergotune. I reach out via email asking for a status update or a tracking code, and all I got was “we’re looking into it” type non-answers. A week after that, still not any substantial information on my delivery. I reach out again, emphasising I’d be requesting a chargeback if I was not provided a tracking code. A few hours later I receive a long-winded email that came off like a ChatGPT apology essay about “supply chain issues” in regards to the chair, and even the “free gifts”, which is just laughable. They suggested I should receive a tracking code no later than May 11th. I have already requested a chargeback and I hope they follow through with it, otherwise this is an actual scam that should be legally pursued. Don’t be fooled - it’s clear that their strategy is to hook you with the smoke & mirrors marketing but when you actually look past that there’s nothing but an overpriced, cheap product that never ships.
Beware the hard seat of the ErgoTune chair if you're anything other than slender: the seat is made of a mesh fabric wrapped around a hard plastic frame that digs into the thighs. And if you're buying online, be aware that ErgoTune refuses to take the chair back if you find you cannot tolerate the hard seat. After a few hours on the chair, my feet swelled up and my legs ached, but when I emailed the company about the hard seat, the reply was, "The seat should not be too hard." I emailed back, and they suggested I might like to "gift" my $500 purchase to a friend or family member, because they "do not have a return policy at the moment." I've thrown $500 down the drain and now have to get rid of this useless thing taking up space in my apartment. It appears the company is based in Singapore, although they try to hide their address, and there's no accountability for the defects in their product.
I ordered the Ergotune supreme chair on 12th December 2022. They stated clearly on there website that it would arrive within 5-7 days from order. I complained and nothing - I'm still waiting yet the continually spam me with email about how good the chair supposedly is.
My sis bought Ergotune Supreme and the chair came with a defect (see attached). She had emailed them and instead their reply was that they actually received quite a number of feedback regarding this issue but instead of addressing the issue by not selling these defective products, they go ahead and sell it and expect customers to accept it. My sis couldn't accept that she pay $629 for a chair that has a manufacturing defect. Their customer service is really bad, after a lot of back and fro emails, they were finally willing to exchange but it came with the same defect and the subsequent exchange had the same defect. So my sis had asked for a refund but they say it had passed 7 days. But all these emails back and fro which they took 2-3 days to reply to an email and there's no hotline to call. So of course it had passed 7 days. This is ridiculous. This kind of product and service is unacceptable.
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