Thank you for your response and for…
Thank you for your response and for clearly sharing your position. We sincerely apologise that the resolution and compensation offered do not meet your expectations, and we understand the frustration caused by the repeated issues, delays, and the time you have had to spend following up throughout this case. We do not take your feedback lightly, and we regret the inconvenience this experience has caused you. That said, after a final internal review of the full timeline, scope of the case, and in alignment with our compensation framework, we would like to reiterate that the maximum compensation ErgoTune is able to offer for this matter is $50. This amount was extended as a goodwill gesture, beyond the waiver of the $29 assembly fee, while remaining consistent with our internal policies. We sincerely apologise that we are unable to meet your expectation of at least $100 in compensation. Please understand that this decision is final, and we will not be able to revise the compensation amount further. We acknowledge your decision to seek guidance through the appropriate legal and consumer-protection channels and respect your right to do so. Our intention throughout this process has been to resolve the matter fairly and transparently, and we regret that the outcome has not met your expectations. Should you decide to accept the $50 goodwill compensation, we will proceed with the necessary arrangements promptly and bring this case to a close. Otherwise, we will consider the matter concluded from our end. Thank you for your time and for sharing your feedback. We wish you a Happy New Year. What should we do with such a fake service