Critsism of company Not local branch
I have used my local (Rhyl) groom room for many years and am more than satisfied with the girls there who are excellent groomers and really pleasent with customers. My critsism is with the company. Time was when you booked in store, you paid on completion over the counter. Now, if you book in store, you will receive a WhatsApp message with a link requesting £15 deposit. If you don't pay up to 2 days before the appointment, your appointment is cancelled. If you don't have whatsapp you won't receive a message and, when you attend your appointment, you will find it cancelled. If you do pay, you will have to pay the full amount on completion and the deposit will be refunded to your bank! It takes a special kind of idiot to come up with a scheme like that. Why not take the deposit in store at the time of booking? In my case I paid as requested and received an acknowledgement. I then received another demand for a deposit. I phoned the branch and was told that the appointment had been cancelled because I hadn't paid the deposit!! To prevent another cancellation, I paid again and received an acknowledgement. The appointment was kept. I have contacted groom room head office (online as there is no phone number) and am awaiting their reply. I have only been refunded one of the two deposits. I don't book online because my dog prefers a particular groomer and you can't select one online. The local service is superb and in no way do I wish to criticise the lovely girls there. Pity head office doesn't follow their example.