I ordered my groceries Wednesday 7th…
I ordered my groceries Wednesday 7th January 2026 . 98 pounds was taken out of my account, many items not available so the final Bill was 66 pounds.. I rang them up and they said I will not be charged but I was charged and not refunded for the items that was not available. Friday 9th January my Bank account was empty and 52 pounds was taken out of my account, I contacted the bank they said asda took the 52 pounds... I contacted asda again and they said I've been over charged and I have to wait 5 days , this has happened twice in the past and I wasn't refunded but that was for 8 pounds and I didn't want to be stressed but this time was to much to let it go. Don't use asda online, they are not to be trusted. Customer service is terrible.. my bank customer service is no better.