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Freja Pedersen

Denmark

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1 review

JJ's House

Very very bad experience!!!!

Very very bad experience!!!! I have ordered a dress for 3 months ago and I have never received my dress. I have been talking to your service center and they Say that I should contact my local post office and so I did. They said that JJshouse have send my dress as a letter and when it’s send like a letter it’s JJshouses responsibility if it’s disappeared and they should either send me a new dress or give me the money back. Then I write to JJshouse that it’s gone and I would like to know if they could do anything to help me. They respond that I should contact my local post office again but then I write back and says that I would like to get my money back and ever since I wrote that I haven’t heard from them again. I WILL NEVER BUY FROM THEM AGAIN!!! I AM SO ANGRY! Update: In a long time I didn’t hear from them, but suddenly I got an email about them having my dress at their warehouse and if I still wanted the dress or if I just wanted a refund. So I got my money back and now I’m happy. But I’m still a little mad that they didn’t answer me when I wrote to them. Thank you JJshouse for giving me a refund.

2020-03-18