Horrible and Unresponsive Customer Support
I bought the HONITURE V8 Pro via Amazon in June 2024. The device itself worked well enough, but the software was a disaster right from the get-go. I somehow made it work after a few attempts of having the vacuum robot scan my apartment. A months ago, however, the vacuum robot seemed to have lost its navigational abilities and instead just drove around in circles. I wanted to contact customer support, which has been unresponsive in every single occasion. I have sent them 3 requests already because I'm still within my warranty period, but 0 responses from them. I suggest everyone to avoid any products of this company like the plague. Not only because every day usage isn't the most convenient, but primarily because you're on your own as soon as something goes wrong. Warranty or good customer services doesn't mean anything to these people.