Non-existent customer service
Non-existent customer service. After ordering an IMWH chair from Amazon, a defect appeared on the product, so I wanted to contact the company to buy a spare part. Despite 3 emails and a postal letter with photos to support it, I have never seen any sign of life from customer service, nor from the company IMWH who seems to be asleep or deliberately ignoring me. The phone number provided on their site is unavailable. It’s good to get delivered from abroad, but at the slightest problem no one is there to help you. I will never buy this brand again and strongly advise against it.