Sur La Table Cutting Mats
Sur La Table Cutting Mats, Set of 4 (non slip) - I purchased these whilst on holiday in the Washington DC area. Got home to the UK, put them into the dishwasher and then went to use one of them on a quartz worktop and they are not non slip. Too dangerous to use. Contacted their customer service. All went well to start with. I produced photos of the mats, the wrapping from round the mats and proof of purchase. They the asked for my mobile number and asked for convenient times to phone because of the time difference. Gave them the information and then the next email said 'In order to proceed, the item must be returned to our warehouse. However, we are only able to provide return labels for items located within the United States. We apologize for the inconvenience, but in this case, we will not be able to assist further with the return and refund process.' I have replied to their email letting them know that this totally unsatisfactory as the goods that I have bought do not meet the criteria as given on the label. I have also been on their website and read the dissatisfaction from customers with regards to this product. I've asked for a refund for the cost of the product without necessitating me to raise a formal complaint to the Federal Trade Commission and also your Chief Executive Officer, Jordan Voloshin.