MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Written by the business, not verified by us.
Is Sur La Table legit?
Sur La Table (www.surlatable.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and quick to resolve unexpected order issues or missing items. Shoppers deeply appreciate the responsive support team that swiftly handles product replacements and answers all shipping questions with great care.
However, some customers also noted frustrating experiences when delicate items occasionally arrived damaged or missing entirely from their delivery packages. A few reviewers were completely unhappy with unhelpful service responses regarding product warranties, manufacturing defects, or strict store policies. People mentioned that resolving these specific product flaws felt difficult and required extra effort.
Auto-generated from all reviews of this business. For reference only.
I had a cooking class at the store in king of Prussia pa chef Carl was amazing. We had a great time, enjoyed the food immensely and learned many new things from Carl. What a great night
Reply from Sur La Table2026-08-20
Hello Teri,
Thank you so much for the wonderful review!
We’re thrilled to hear you had such a great time at our Harvest Pasta Night with Chef Carl at our King of Prussia store. It’s fantastic to know you enjoyed the food, learned something new, and had a memorable evening. We’ll be sure to share your kind words with Chef Carl!
We hope to see you again at another class soon!
Kudos to Joe F. in Customer Service! He was able to correct a frustrating situation with a gift card I received. Patient and very helpful, Joe F. was efficient and a true Pro!. Thank you Joe F., you deserve the recognition for high standards in your field!
Marie R., SF
Issue Resolved After Public Review – System Glitch & Initial Delay
UPDATE: Following this review, Freddy (Customer Support Manager) reached out to clarify that a system issue had prevented the full refund from going through on PayPal’s end. He manually processed the correct refund of $25.93 and provided confirmation.
I appreciate management stepping in to take ownership and fix the issue promptly after seeing my review. However, the original experience—receiving an item packaged while broken and needing to post a public review to get a response—was frustrating. I am adjusting my rating from 1 star to 4 stars to reflect that customer service did ultimately make things right.
I am deeply disappointed with my recent experience ordering plates from Sur La Table.
The items shipped separately, and the very first plate I opened was cracked. What makes this worse is that the box arrived in perfect, undamaged condition and the plate was wrapped carefully—meaning it was packaged and shipped out already broken. No one bothered to inspect the item before sending it.
Things went from bad to worse with Customer Service:
The Promise: I reached out, and they agreed to a full refund. I even received an official email stating my refund of $25.93 had been processed.
The Reality: PayPal notified me of a refund for only $3.46—which turned out to just be the "Worry-Free Delivery Service" fee, not the cost of the damaged item.
The Silence: I immediately emailed them back to fix this discrepancy, and they have completely ghosted me.
To ship broken items and then mislead customers about full refunds feels completely deceptive. I feel cheated and will not be purchasing from Sur La Table again. Buyer beware.
Reply from Sur La Table2026-08-14
Hello Kim,
We sincerely apologize for the issue with your broken plate and the frustration caused by the confusion surrounding your refund. We’ll be sharing your feedback with our Warehouse Management team for review. I’ll also be looking into the refund discrepancy and will reach out to you separately with an update. Thank you for bringing this to our attention.
I signed up for the $15 first purchase discount which I never got. Apparently you have to read the details which tell you most of their brands are excluded from this offer. Customer service said sorry for the inconvenience, but they don't otherwise care. False advertising is false advertising. Frustrating. Was about to spend quite a bit of money I can easily spend elsewhere.
Reply from Sur La Table2026-08-12
Hello Karin,
We’re sorry for the frustration you experienced with the $15 first purchase discount. We understand how disappointing it is to expect a promotion and then find that the item you intended to purchase may not qualify.
We’d be happy to review your order to see if the discount can potentially be applied. We appreciate you bringing this to our attention and hope we can find a resolution for you.
If you sell a product, stand behind it, or don’t sell it at all
On August 1st, my wife and I went to Sur La Table in North Scottsdale because we wanted to purchase a Ankasrum mixer, only to find that they are online only. Fair enough, we ordered one when we got home. The issue here is that we purchased 2 clearance items. One was an oven mat from Belgium that protects your oven from spills. It’s used in place of aluminum foil and is rated at 464 degrees fahrenheit. I used it at 350. My house began filling with an odd smell, so I opened the oven and was greeted by clouds of white smoke, which set off our smoke alarms. I was able to get the mat out using tongs…..it was melting. The other purchase was a set of stainless steel bowls that held 2 cups, 1 cup, and 1/2 cup. They rusted the first time I used them and cleaned them. We took them back, and was told that clearance items are non returnable……understandable, but these items were defective. After some back and forth, the clerk reluctantly gave us a store credit…..$43 and some change. Will we shop there again? Yes, so that we can use the credit, but after that, no. Sadly, we’ve spent A LOT of money there over the years, and for arguing over $43 they’ve lost a boat load of future revenue. Not very smart.
Sur La Table replied to my review, asked for contact information, which I supplied. Then I get an email from customer service stating that clearance items, even if defective cannot be returned unless they can be put back into inventory. He further stated that he would make an exception provided I send photos of the defective merchandise…..which I no longer have had he taken the time to read my original review. (the store has them). So I am downgrading them to 2 stars, and we will never set foot in a Sur La Table store again other than to use the store credit they reluctantly gave us as a “one time exception.”. They sure know how to make you feel valued as a customer.
Reply from Sur La Table2026-08-10
Hello Tom,
I’m very sorry to hear about your recent experience at our North Scottsdale store. We sincerely apologize for the frustration and disappointment this situation caused you and your wife.
While clearance items may generally be considered final sale, the concerns you described are different, particularly given that the oven mat appeared to melt while being used well below its stated temperature rating and the stainless steel bowls rusted after their first use. We understand why you were disappointed with how the situation was handled, especially after being a longtime Sur La Table customer.
If you’re willing, we would appreciate the opportunity to have our team review what happened with the North Scottsdale store, including how the defective products and your return were handled.
Please let us know if you would like us to look into this further. We appreciate you bringing this to our attention and giving us the opportunity to make things right.
Update: I received the item today. Unfortunately the tracking issue was never resolved, but the company did reach out to apologize and offer a resolution. I appreciate the customer service, and hope in the future, such issues won't be allowed to devolve as this one unfortunately did. I've updated the rating to reflect the resolution.
I ordered an item for the first time from them on Friday. Received an email with a faulty tracking number; it displayed an error code when I clicked on it. Went online to try to resolve the issue and wrote a message using their message system. Clicked “send” and received an error message because their message system couldn’t find my order number. Decided to call them. Sat on hold forever, then finally someone answered and put me on hold again while he… checked something? After fifteen minutes he came back and told me he would have to send a message to the warehouse, and he would get back to me “within a few hours” once he knew where my order was. Waited all day. Finally decided to call back at 4:00 pm. Spoke with another service agent who told me it would take “24-48 hours” to locate my package. At this point I’m irritated. I told the service agent why, detailing all the above and swearing the company had lost my business. Service agent was stoic, unapologetic, and disinterested. Never ordering from this store again!! I still don’t know where my package is.
Reply from Sur La Table2026-07-21
Thank you for taking the time to share your experience. We are truly sorry for the frustration and inconvenience you've encountered with your first order.
We understand how disappointing it is to receive a tracking link that doesn't work, be unable to contact us through our messaging system, spend significant time on hold, and then receive inconsistent information about your order's status. This is not the experience we want any customer—especially a first-time customer—to have.
We also apologize that your concerns were not met with the level of empathy and communication you deserved when you contacted our customer service team. We understand why you felt frustrated, and we regret that we let you down.
We would like the opportunity to investigate this matter thoroughly and provide you with a clear update on your order.
We sincerely apologize for this experience and appreciate you bringing it to our attention. While we understand your disappointment, we hope you'll allow us the chance to make this right.
Customer service regarding my order was outstanding! I bought a set of ceramic pasta bowls and one arrived broken. I contacted customer service online and spoke with Roberto; with just one email and an uploaded photo, the replacement was scheduled and on its way. Extraordinarily helpful and simple. I could not be more pleased!
Reply from Sur La Table2026-07-19
Thank you for taking the time to share your experience! We are so pleased to hear that Roberto provided outstanding service and made the replacement process so simple and efficient. We understand how disappointing it can be to receive a damaged item, and it is wonderful to know that your concern was resolved quickly.
We truly appreciate your kind words and are grateful for your business. We hope you enjoy your ceramic pasta bowls!
My issue was resolved after this review was posted . Previously I had gone through a customer service representative and a manger who were not relenting on giving me the price adjustment.
I’m thankful that the company decided to take into consideration the amount of money our family has spent in recent days /weeks.
We registered for a bridal shower party.
We have an extensive list of items for our guests to purchase and a lot of money is being spent at this business.
We notice a large price difference on one of the items which was ordered far in advance of the shower and we are still in possession of . We asked for a price adjustment rather than having to send back the items and repurchase .
This request was rejected and repeatedly denied because it was not in a 14 day window, (however from time of receipt , it was still within the window due to shipping)
This is a ridiculous way to treat a new customer with a large investment in this business . Needless to say , we will be shopping elsewhere and telling our friends and family to do the same
Reply from Sur La Table2026-07-16
Thank you for sharing your concerns. We understand your frustration and appreciate you taking the time to explain the situation. We'd like the opportunity to review your request again to see if there's anything further we can do.
Thank you for your kind review! We're so glad you enjoyed the food and had a fun time with us. It's wonderful to hear our staff helped make your visit a great experience. We appreciate your support and look forward to welcoming you back soon!
Bought expensive pans and for the 2nd time, they will not stand behind their product. This is why people shop at Amazon. Snarky associates can have fun playing video games when they're out of jobs and replaced by smarter (not a stretch) AI
Reply from Sur La Table2026-07-03
Hello Mike,
We're sorry to hear about your experience and apologize for the frustration you've encountered. We'd like the opportunity to look into this further. Please respond to Trustpilot's information request with your order details so we can investigate and follow up with you directly. Thank you.
I have been trying to unsubscribe from their mailing list without success. First message was on 6\11\26.Emailed customer service and they blew me off - said it could take up to 2 weeks. Well, I still get up to 3 emails a day. Pretty sure I will never shop there again.
Reply from Sur La Table2026-07-01
Hello Britta,
We're very sorry for the frustration this has caused and apologize that your unsubscribe request has not been resolved. We're currently looking into the issue to determine what happened. Thank you for bringing this to our attention, and we appreciate your patience.
BUYER BEWARE- Poor Service and Questionable Practices
As an update to the below review- I received a call from the Sur La Table customer service team and was advised there had been a misunderstanding on the policy with the previous representative which had been addressed. I have been advised that I will receive a credit for the price difference as appropriate.
BUYER BEWARE! Sur la Table has customer service with a slow response and chooses not to do the right thing.
1. Sur La Table does not stand by their pricing and pricing adjustments. I purchased a “big sale” and “lowest price” pan set for $149. Within a couple days, before I had even received the product, the price was lowered on a promotion to $99. I called customer service and a recording said I needed to send an email for a price adjustment. I sent the email and was eventually told, after the sale was over, that they would not honor the $50 price adjustment because it was a “special promotion.”
2. The customer service response was lacking. Sur la Table advertises a customer service phone number, but it just took me through a series of prompts to a message saying I needed to email. Then, when I did email, it took over 24 hours to receive a substantive response. If I had received a timely response, I could have made a decision to purchase the pan set at a lower price and returned the one that was previously shipped.
3. There are many options in the kitchen product space- companies that make fair and reasonable decisions. I will be making future purchases elsewhere.
Reply from Sur La Table2026-06-24
Hello Joshua,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by the pricing discrepancy and the delays you encountered when seeking assistance.
We understand your concerns regarding the price change shortly after your purchase, as well as the difficulty in reaching our customer service team. We recognize that timely communication is important, especially when promotions and purchasing decisions are involved.
We value your feedback and would appreciate the opportunity to take a second look at your case. A member of our team will review the details of your experience and contact you directly to discuss the matter further.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to work toward a resolution.
Purchased the Sur La Table 5 quart…
I Purchased the Sur La Table 5 quart braiser instead of Le Crueset thinking I would give it a try. Much heavier than Le Crueset but what was awful was the enamel began scratching after 11 months being used on low temperatures, rubber utensils, and cleaned with cast iron enamel cleaners. I reached out to customer service at Sur La Table, since the product is still under warranty, and was told it is not covered by the warranty as it was normal wear and tear. Also, there is a bubble in the bottom of the pan but that is not a manufacturer defect. Excuse me? I was offered $10 for my trouble. Le Crueset will replace your pot(investment) if there is any chipping, or disruption of the enamel. Sur La Table should not mislead their customers and compete and price in an arena that you cannot withstand.
To update this post, I was contacted by customer service and was offered a replacement. I am currently awaiting a tracking number for delivery.
I Purchased the Sur La Table 5 quart braiser instead of Le Crueset thinking I would give it a try. Much heavier than Le Crueset but what was awful was the enamel began scratching after 11 months being used on low temperatures, rubber utensils, and cleaned with cast iron enamel cleaners. I reached out to customer service at Sur La Table, since the product is still under warranty, and was told it is not covered by the warranty as it was normal wear and tear. Also, there is a bubble in the bottom of the pan but that is not a manufacturer defect. Excuse me? I was offered $10 for my trouble. Le Crueset will replace your pot(investment) if there is any chipping, or disruption of the enamel. Sur La Table should not mislead their customers and compete and price in an arena that you cannot withstand.
Reply from Sur La Table2026-06-10
Hello,
Thank you for taking the time to share your feedback. We apologize that the outcome of your warranty claim was not what you had hoped for.
We would be happy to have your case reviewed again for a second opinion. Please contact our Customer Service team at 317-559-2041, and we will be glad to assist you further.
Kind regards,
Customer Care Team
One glass arrived broken in a set of 4 and Sur La Table refunded the set. I sent an email and received a very prompt response, from a human!! Thank you, Jonathan Rodriguez! I am currently filling my cart with some other items at Sur La Table. This type of customer service makes me a repeat shopper.
Reply from Sur La Table2026-06-10
Hello Andrea,
Thank you for sharing your experience!
We're glad Jonathan was able to help so quickly and make things right. We appreciate your support and look forward to helping you find more great items at Sur La Table!
Dear Freddy,
Thank you for your assistance in resolving the shipping address issue with my order.
I truly appreciate your prompt attention and follow-up. This situation was understandably stressful, but your efforts to work with FedEx and secure the address correction have given me great peace of mind.
Customer service like yours is one of the reasons I will enjoy shopping with Sur La Table. Thank you again for your professionalism, patience, and commitment to helping me find a solution.
I look forward to receiving my order and continuing to shop with Sur La Table in the future.
Best regards,
Arlene Kirby
Reply from Sur La Table2026-07-01
Hello Arlene,
Thank you so much for your kind words! We're delighted to hear that Freddy was able to assist you and help resolve the shipping address issue. We understand how stressful situations like this can be, and we're glad we could provide some peace of mind. Your feedback means a great deal to us, and we truly appreciate your patience and support. We hope you enjoy your order, and we look forward to serving you again soon!
Worse "cooking class" ever!
My fiancé and I went for a cooking class on a Saturday evening, thinking we would learn something and have at least a good time together. It was a disaster! Not even a good promotional gig. The one station had a couple while we had four of us, sharing what was called a cozy cooking station with friends. It was awkward for the two couples, badly planned, highly unprofessional and for sure expensive, if we only take in consideration the quality of the supplies not to mention quantity. It is a poorly design sales gimmick. That is very sad, considering the quality of the store. The chef tried hard to play the part.
Reply from Sur La Table2026-06-05
Hello Malu,
Thank you for sharing your feedback. We are truly sorry to hear that your cooking class experience did not meet your expectations.
We appreciate your comments regarding the class size, station arrangements, and value received, as this feedback is important to us.
We would welcome the opportunity to review your experience further and see how we can assist. Please contact us directly at 317-559-2041 with your booking details so that a member of our team can investigate the concerns you've raised and work toward an appropriate resolution.
SurLaTable's customer service is GREAT because of ALEX
My experience with SurLaTable was negative, UNTIL, my call was answered by Alex, Zuriel Alexis Navarro Toledo! Honesty such as Alex is uncommon in our world today. Usually, one is met with evasive answers and rarely with understanding of another's needs. This is NOT the case in with Alex. His ability to listen, empathize and meet the needs of the customer are UNEQUALLED! In short, he should be heralded for who he is and the values he embraces. Thank you, Alex! You will never be forgotten.
Reply from Sur La Table2026-06-03
Dear James,
Thank you so much for taking the time to share your experience with us.
We are truly grateful for your thoughtful words about Alex. It is incredibly rewarding to hear that his honesty, empathy, and dedication made such a positive impact on your experience. Providing attentive and meaningful service is something we strive for, and it is wonderful to know that Alex exemplified those values during your interaction.
We will be sure to share your feedback with Alex and his leadership team. Recognition like yours means a great deal and helps reinforce the importance of the care and commitment he brings to every customer interaction.
Thank you again for your kind message and for giving us the opportunity to assist you. We appreciate your support and are honored to have earned your trust.
This is not for the individual store but on line ordering
This is not for the individual store. but ordering on line. They are the worse company to deal with for a price adjustment. I found out about a reduction in price on the 15th day after i ordered even though they put it on sale 9 days after i bought. They are claiming that their policy is date I notified them not a guarantee of the price for the 14 days after purchase. This is the nonsense they wrote back.
Thank you for reaching out to us. I am writing to clarify the details regarding your recent price adjustment request.
According to our records, your order was placed on April 25th, and the request for a price adjustment was submitted on May 9th. This means 15 days had passed between the purchase date and your request.
As shown in the screenshot of our policy attached, requests must be submitted within 14 days of the original purchase date. Please note that this timeframe applies to when the adjustment is requested, rather than when the item's price dropped. You can review the full details of this policy anytime in the FAQ section of our website.
We sincerely apologize for any inconvenience or disappointment this may cause, but we are unable to process the price adjustment as it falls outside of our standard policy guidelines.
Reply from Sur La Table2026-05-27
Hello Jeffrey,
We appreciate the feedback, and sincerely apologize for the frustration and disappointment this situation has caused.
We understand your concern, especially since the item was marked down shortly after your purchase. Our current policy requires that price adjustment requests be submitted within 14 days of the original purchase date, which is why your request was unfortunately denied.
That said, we value your business and would be happy to have your case reviewed a second time. If you would like an additional review, please contact customer service at 317-559-2041.
We appreciate your patience and the opportunity to assist further.
I ordered a set of plates and they came quickly and they look great, however one of the salad plates and a mug were damaged in shipment. I submitted a ticket and Joe F responded friendly and quickly. I sent him a photo and he ordered replacements immediately. Great customer service!
Reply from Sur La Table2026-06-02
Hello Jeff,
Thank you for your review! We're delighted to hear that your order arrived quickly and that you're enjoying your new plates. We apologize that a salad plate and mug were damaged during shipping, but we're pleased that Joe was able to assist you promptly and arrange replacements right away.
We'll be sure to share your kind feedback with Joe and the rest of our team. Thank you for recognizing our customer service efforts, and we appreciate your support!
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