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Jeffrey Glassman

United States

1 Reviews
6 Reads
0 Useful

1 review

Sur La Table

This is not for the individual store but on line ordering

This is not for the individual store. but ordering on line. They are the worse company to deal with for a price adjustment. I found out about a reduction in price on the 15th day after i ordered even though they put it on sale 9 days after i bought. They are claiming that their policy is date I notified them not a guarantee of the price for the 14 days after purchase. This is the nonsense they wrote back. Thank you for reaching out to us. I am writing to clarify the details regarding your recent price adjustment request. According to our records, your order was placed on April 25th, and the request for a price adjustment was submitted on May 9th. This means 15 days had passed between the purchase date and your request. As shown in the screenshot of our policy attached, requests must be submitted within 14 days of the original purchase date. Please note that this timeframe applies to when the adjustment is requested, rather than when the item's price dropped. You can review the full details of this policy anytime in the FAQ section of our website. We sincerely apologize for any inconvenience or disappointment this may cause, but we are unable to process the price adjustment as it falls outside of our standard policy guidelines.

2026-05-27