MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
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Is Sur La Table legit?
Sur La Table (www.surlatable.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and quick to resolve unexpected order issues or missing items. Shoppers deeply appreciate the responsive support team that swiftly handles product replacements and answers all shipping questions with great care.
However, some customers also noted frustrating experiences when delicate items occasionally arrived damaged or missing entirely from their delivery packages. A few reviewers were completely unhappy with unhelpful service responses regarding product warranties, manufacturing defects, or strict store policies. People mentioned that resolving these specific product flaws felt difficult and required extra effort.
Auto-generated from all reviews of this business. For reference only.
I came to Sur La Table to purchas a Marcato Pasta roller. I wanted to use my member perks to help reduce the price. I was not able to apply my perks discount to my transaction using the website on my phone. Jose Campos was very helpful to me as he was patient as I attempted it many timesand walked me through the steps to satisfy what needed to occur for my purchase. We tried it many times and was not able to add my perks. I finally logged on to the website from my computer and was able to complete my purchase and add my perks to use my discount.
Thank you Jose. Nice job!!
Reply from Sur La Table2026-01-28
Hello James,
Thank you for taking the time to share your experience with us! We’re so glad to hear that Jose Campos was patient and supportive while assisting you with your Marcato Pasta Roller purchase. While we’re sorry for the trouble you encountered applying your member perks on your phone, we’re happy everything worked out once you accessed the website from your computer.
We’ll be sure to pass along your kind words to Jose—he’ll really appreciate the recognition. Thank you for being a valued member, and we hope you enjoy making pasta at home!
I received two items as a gift for Christmas from my daughter. The cook book arrived sopping wet and the cookbook marble stand was damaged and the box was damp. It look like it was thrown in a box. Worse packing delivery I have ever seen.
Over the years my husband and I took several cooking classes. Which was amazing.
This was very disappointing. We sent pictures of the wet book and they sent out another one. Again, thrown in a box. Took pictures AGAIN for the cookbook holder. The wood work was lopsided and the wood looked like someone washed it over and over. It looked terrible!! Surprised that Sue la table would send something like that out. It was returned. We waited a month for a replacement. The replacement just arrived since December 26, 2025 Damaged again and the box looked like it was a return!! Your customer service is horrible!!! We asked that we wanted a credit back to my daughter’s account. Still no luck. Item for the second time sent back. We couldn’t understand the customer service representative.
Sur La Table’s quality has come down quite a bit. Disappointing.
Reply from Sur La Table2026-01-24
Hi Susan,
Thank you for reaching out. I sincerely apologize for the issues you experienced with your order, as well as for the customer service you received. I’m very sorry for the inconvenience.
I’d be more than happy to assist you further. When you have a moment, please provide your order number so I can look into this for you right away.
Thank you for your patience, and I look forward to helping resolve this for you.
The customer support representative, Vania Wilde, was professional, efficient and personable. Thank you!
Reply from Sur La Table2026-01-21
Hello Kay,
Thank you for your kind feedback! We’re so glad to hear that Vania Wilde provided professional, efficient, and personable support. We’ll be sure to pass along your compliments to her—she’ll really appreciate it!
I am very pleased with the quick resolution provided by Sur la Table. The customer care representative, Daniel Carrasco took care of me in a very professional, pleasant and expeditious manner!
With so many other companies providing inadequate service, it is clear that Sur la Table truly values their clients. They should be very proud of their company and in particular, Mr. Daniel Carrasco.
One happy customer , Brian McAvoy
Reply from Sur La Table2026-01-21
Hello Brian,
Thank you so much for your wonderful feedback, Brian! We’re thrilled to hear that Daniel Carrasco provided a quick and professional resolution and made your experience such a positive one. We truly value our customers, and your kind words mean a great deal to us. We’ll be sure to share your compliments with Daniel and our team. We’re grateful for your support and look forward to serving you again—one happy customer like you makes our day!
Magda Cervantes was very helpfulI. I also want to share that I visited the store in person, where another women was very helpful in trying to determine which lid would work best with the pan I purchased. I’m very grateful for the assistance I received both in-store and online.
Reply from Sur La Table2026-01-21
Hello Christie,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Magda Cervantes was very helpful and that our in-store team was able to assist you in finding the right lid for your pan. We truly appreciate your kind words and are grateful for the opportunity to support you both online and in person. We look forward to helping you again!
Receiving broken merchandise is never pleasant but customer service at Sur la table is exceptional. From the representative on the phone to packaging people to the speedy delivery- I could not be more pleased. Thank you and kudos to your team!
Reply from Sur La Table2026-01-19
Hello Ki,
Thank you so much for your kind words! While we’re sorry you received broken merchandise, we’re truly glad to hear that our customer service team was able to turn the experience around for you. Your appreciation for our representatives, packaging team, and speedy delivery means a lot to us. We’ll be sure to share your kudos with the entire team. Thank you for choosing Sur La Table—we’re happy to help anytime!
Had an order with a variety of pieces big to small, unfortunately the tiniest piece, a little salt spoon was missing when the order arrived. I reached out to customer service and Abraham Soria responded to let me know they would immediately send one on it's way. Now I have my little spoon and am honestly so happy, since sur la table had everything I needed to finish off my new spice setup and this little piece was the finishing touch.
Reply from Sur La Table2026-01-19
Hello Nils,
Thank you for taking the time to share your experience! While we’re sorry to hear that a piece was missing from your order, we’re delighted that Abraham Soria was able to step in quickly and make things right. It’s great to know your spice setup is now complete—and that the little salt spoon was the perfect finishing touch! We’ll be sure to pass along your kind words to Abraham. Thank you for choosing Sur La Table, and we hope you enjoy your new setup!
Needed a large pasta drying rack that was sold out at my local store. Asked customer service when I should expect it because I needed it for a lunch I was hosting. The manufacturer hadn’t shipped it yet, which disappointed me. Then I received it in two days, in plenty of time for my lunch. Thank you to Jonathan Rodriguez in customer service for going above and beyond.
Reply from Sur La Table2026-01-19
Hello Mts,
Thank you so much for sharing your experience! We understand how important timing can be when you’re preparing to host, and we’re glad everything worked out in time for your lunch. We’re especially happy to hear that Jonathan Rodriguez was able to go above and beyond to assist you—he’ll definitely be recognized for his great work. Thank you again for choosing us, and we hope your event was a success!
THANKS Customer Support - Jonathan Rodriguez for your help in getting my eGift Card handled... it was a Christmas eGift Card that didn't get sent. I appreciate you providing a better resolution with a PDF that I could forward to my friend!! YAY!! It worked!! THX
Reply from Sur La Table2026-01-19
Hello MallGurl,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Jonathan Rodriguez was able to help resolve the issue with your Christmas eGift Card and provide a solution that worked perfectly. We’ll be sure to share your appreciation with him. Thanks again for choosing us—we’re always happy to help, and we’re so glad everything worked out!
Sur La Table has been a long-time favorite due to their quality merchandise and excellent customer service. The team at Sur La Table is key to their success. Today I had the pleasure of working with Customer Service via phone and email to quickly, professionally, and happily resolve an ordering issue. My experience today further aligns my loyalty to this wonderful retail shopping experience. Many thanks to Ian for his help today!
Reply from Sur La Table2026-01-16
Hello MP,
Thank you so much for your thoughtful and loyal support! We’re honored to be a long-time favorite and truly appreciate you recognizing our team’s efforts. It’s wonderful to hear that Ian and our Customer Service team were able to resolve your ordering issue quickly and professionally. We’ll be sure to share your kind words with him. Many thanks for choosing Sur La Table—we look forward to continuing to serve you!
Analhi Martinez helped so much with my order when I needed replacement bowls. The emails were fast and my problem taken care of promptly. Great service!
Reply from Sur La Table2026-01-16
Hello Aly,
Thank you so much for the kind feedback! We’re thrilled to hear that Analhi was able to help you quickly and get everything sorted with your replacement bowls. We’ll be sure to pass along your compliments—she’ll really appreciate it. Thanks again for choosing us!
Christopher was knowledgeable and helpful in applying my gift card.
I appreciated him.
Reply from Sur La Table2026-01-15
Hello John,
I’m so glad to hear that Christopher was able to help you apply a gift card to your purchase. I’ll be sure to pass along your kind feedback to him—I’m certain he’ll be thrilled to hear it once again.
Thank you for being a valued part of our Sur La Table family!
Super easy to work with if you have questions. Just ask and they’ll help quickly and kindly
Reply from Sur La Table2026-01-14
Dear Customer,
Thank you for the kind words! We’re glad to hear our team was easy to work with and able to help you quickly and kindly. We truly appreciate your feedback and look forward to assisting you again.
JoeF helped me tremendously today! Their customer service is fantastic. Absolutely recommend.
Reply from Sur La Table2026-01-13
Hello Margot,
Thank you so much for your kind words! I’m really glad Joe was able to help you today. We truly appreciate your recommendation and are happy to know you had a great experience with our customer service.
Awful custumer service!!!
I purchased a class as a Christmas gift for my husband and brother. I just received an email refunding my money with no explanation. I called customer service and the response was "well, you got your money back". This is not the issue, how about trying to schedule another day, how about an apology. Is there no customer service anymore? Thanks for RUINING the one gift I was excited to give my family!!!!
Reply from Sur La Table2026-01-14
Hello Lori,
We’re truly sorry for this experience and for the disappointment it caused—especially given that this was a gift you were excited to share with your family. I will be happy to look into it. I do apreciate the information provided to locate your reservation
I had to return an item for credit which was relatively painless given the clear concise instructions. However when the credit was made to my credit card is was for only half of the full amount I had paid. I contacted Sur La Table using its website and recieved an immediate acknowledgement and a promise to get back to me in 48 hours. In 24 hours I received an email with the correct credit amount returned to my credit card. I am very impressed with the attention my complaint was handled.
Reply from Sur La Table2026-01-14
Hello Leilani,
Thank you for taking the time to share your experience. While we apologize for the initial credit discrepancy, we’re glad that our team was able to quickly resolve the issue and ensure the correct amount was returned to your card. We appreciate your patience and are pleased to hear that our customer service met your expectations. We look forward to serving you again.
I contacted customer service and was assisted and my problem was solved within the same day. Diana Ponce was courteous and helpful. I loved my cooking class and the follow up I received with my concern.
Reply from Sur La Table2026-01-14
Hello Tracy,
Thank you for sharing your experience. We’re so glad to hear that your issue was resolved the same day and that Diana Ponce provided courteous and helpful assistance. It’s wonderful to know you enjoyed your cooking class as well, and we truly appreciate your kind feedback. We look forward to welcoming you back for another class soon.
I placed an order to be shipped to my daughter for Christmas. One of the packages arrived damaged.
With just one phone call to Sur La Table Customer Service, they carefully listened to my situation, and after emailing them photos of the original packaging and the damaged goods, they completely took care of the situation. In my opinion, Why?, because they care. Thank you Sur La Table for Quality products and caring for your customers.
Reply from Sur La Table2026-01-13
Hello Denis,
Thank you so much for taking the time to share your experience. We’re truly sorry that one of the packages arrived damaged, but we’re glad our Customer Service team was able to step in and make things right. Caring for our customers and standing behind the quality of our products is very important to us, and your kind words mean a lot. We hope your daughter enjoyed her gift, and we look forward to serving you again.
Sur La Table is one of my favorite stores. All of their items are high quality with a variety of tools and accoutrements for the kitchen. Their gift cards make it easy to send and always met with appreciation.
Reply from Sur La Table2026-01-13
Hello Cathe,
Thank you so much for sharing your kind feedback! We’re honored to be one of your favorite stores. It’s wonderful to hear that you appreciate the quality and variety of our kitchen tools, and we’re especially glad our gift cards make gifting easy and well-received. We truly appreciate your support and look forward to welcoming you back soon.
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