MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Written by the business, not verified by us.Sur La Table (www.surlatable.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-28.
Reviewers had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and quick to resolve unexpected order issues or missing items. Shoppers deeply appreciate the responsive support team that swiftly handles product replacements and answers all shipping questions with great care. However, some customers also noted frustrating experiences when delicate items occasionally arrived damaged or missing entirely from their delivery packages. A few reviewers were completely unhappy with unhelpful service responses regarding product warranties, manufacturing defects, or strict store policies. People mentioned that resolving these specific product flaws felt difficult and required extra effort.
Auto-generated from all reviews of this business. For reference only.After frustration with a back ordered Christmas gift Fernando Morales was so helpful. He went above and beyond communicating with me and it is clear he has pride in his job. Thank you Fernando!
Hello Wendy, Thank you so much for sharing your experience with us! We’re sorry again for the frustration with the backordered Christmas gift, but we’re really happy to hear that Fernando was able to help and make things easier for you.
I received a delivery that was intended for another customer. I reached Beatriz Panduro in customer service, who was very courteous and helpful during the busy holiday season. In a few days she was able to verify my original order and have it sent to me very quickly. I am very pleased with how the was resolved.
Hello Suzanne, We appreciate you taking the time to let us know! While we’re sorry for the mix-up, we’re happy to hear Beatriz provided courteous and efficient support and got your order to you quickly.
I had a missing item from my order and reached out to Sur La Table customer service. They responded immediately, looked up my order number, identified exactly what was missing, and gave me clear options right away. Nestor handled everything efficiently and professionally — a replacement was requested without any back-and-forth or hassle. This is exactly what great customer service looks like: fast, helpful, and solution-oriented. Mistakes happen. How a company handles them matters — and Sur La Table absolutely nailed it.
Hello Stacey, Thank you so much for taking the time to share this! We’re glad Nestor was able to jump in quickly and make things right without any hassle. We truly appreciate your understanding—and your kind words mean a lot to our team.
I’ve been dealing with Sur La Table for many years, Today I made a purchase, I thought just like usual, then got an email thanking me for buying Safonia. WTF is Safonia? Some BS shipping protection they automatically add on unless you uncheck some crazy little box I didn’t see. SLT, I placed and order and it’s your job to get it to me. If you need insurance, YOU buy it.
Hello Stephanie, Thanks for bringing this to our attention. We’re sorry for the confusion and frustration around the Safonia shipping protection. It’s an optional service that can be deselected at checkout, but we understand how easy it is to miss. We appreciate your long-time support and your feedback—it helps us improve the experience.
Amazing customer service! Called and a professional and kind customer rep named Jack was wonderful. Thank you!
Hello Star T, Thank you for sharing! We’re happy to hear Jack provided such great service. We’ll be sure to pass this along to him!
I had orders going to different addresses for Christmas. I was able to split my order with the assistance of the employee that answered my phone call.
Hello Jessica, Thank you for your feedback! We’re happy to hear our team was able to help you split your order and make your holiday shopping easier.
Staff responded immediately to concerns and they were super empathetic & followed up quicly. You can tell they don't use AI for customer service. Great Job!
Hello Alison, Thanks so much for the kind feedback! We’re really glad our team could help quickly and make you feel heard. It means a lot to us that you noticed the human touch. We appreciate you taking the time to share this—thanks again for your support!
Jose Garcia was professional and friendly and quick to help me resolve my issue. He stayed with me though a number of emails and took care of everything!
Hello, Thank you for the great feedback! We’re so glad to hear Jose was able to help and stayed with you through the process. We’ll be sure to pass along your kind words to him—he’ll really appreciate it. Thanks again for taking the time to share your experience!
I needed to make a return, and Alex (Eduardo Alexandri) helped me every step of the way. He always answered my email questions promptly and kindly. Sur La Table is a great company for kitchen needs and a great staff, online and in my local store.
Hello Nancy, Thank you for your kind review! We’re happy to hear that Alex made your return process easy and was so helpful throughout. We truly appreciate your support and are glad you had a great experience both online and in-store. Thanks for choosing Sur La Table!
I had an Issue with some bowls that I purchased and Sur La Table rep Analhi Martinez helped me out and sent replacements. When they arrived one had a minor defect and Analhi sent a replacement for it the same day I reached out. Very impressed with the quickness of the response as well as the willingness to resolve it. Very satisfied with the product and service. Thank you
Hello Paul, Thank you for sharing your experience! We’re so glad Analhi was able to help and quickly get replacements sent out for you. We appreciate your patience and are happy to hear you’re satisfied with both the product and the service. Thanks for choosing Sur La Table!
I bought some Christmas gifts online to pick up in-store. I found out the next day that it went on sale, and I've requested that I get a price adjustment on 4 items at the time of pickup. The sales representative, Irlanda Hernandez, was great and fast in giving me the difference back to my account. I really appreciate businesses that cater to their customers' needs. I have been a customer at Sur La Table for so many years now, and I will continue shopping here. Thank you to all the ladies who work there.
Hello Jodi, Thank you so much for sharing your experience! We’re glad Irlanda was able to quickly help with your price adjustment and make the pickup process smooth. We truly appreciate your loyalty over the years and your kind words about our team.
Working with this company reminded me of what it used to be years ago, fantastic customer service. I had to call twice (not due to anything the company did) and both Associates were outstanding and really help me solve my problem. Most impressive is everything happened quicker than anticipated. Everything I requested was taken care of immediately. The last person I dealt with was Roberto Acevedo and like the prior associate, very courteous and helpful. This is a company I definitely will recommend. I believe that kind of service starts at the top which tells me great management
Hello, Thank you for such a thoughtful review! We’re truly glad to hear that our team was able to provide the kind of service that made a difference, and that everything was handled quickly and smoothly. We’ll be sure to share your kind words with Roberto Acevedo and the rest of the team. We really appreciate your recommendation and your confidence in our service—thank you for choosing Sur La Table!
I started with a simple problem that a gift card/reimbursement for a cooking class cancellation wasn't working properly upon attempting to rebook. When I called in, I spoke with Angelica Rojas and I was so pleasantly surprised. Not only was she polite, relatable, and respectful, but she genuinely wanted to help solve the problem. We reasoned through a number of different complications together, and eventually found the root cause (which was understandable, but to no fault of Angelica or SLT). In the end, I was able to rebook successfully. After a lengthy call as well as a follow up email after I had to end our call prematurely, I specifically asked Angelica if I could provide a review of my experience. It's a simple result, but this is the epitome of what people are looking for in customer service. I wouldn't hesitate at all to hire her to serve my clients. Well done.
Hello Nolan, Thank you so much for sharing your experience! We’re really happy to hear that Angelica was able to help you work through everything and get your class rebooked. We appreciate your kind words and are glad it all worked out. Thanks for choosing Sur La Table!
This company has poor customer service. While we should’ve taken photo evidence of the broken bowl they sent us, we quickly threw it away due to kids and pets in our home and the lack of safety surrounding that. They refuse to refund or send a replacement. Thankfully we got it on sale for black Friday so it wasn’t a ton of money, but still money lost during tight times. It’s greedy, disrespectful to the customer, and for a first time buyer I will never purchase from here again. Really put off. Ew.
Hello KD, I am very sorry to hear about your experience with the broken bowl. Can you please provide me with more information so I can look into this? Simply reply to the Trustpilot information request.
I had a problem with a bakeware dish that I recently received from Sur La Table. I called them and then emailed pictures of the bakeware. Jonathan Rodriguez was outstanding in helping me. His speedy responses were professional and courteous in remedying the problem. You will not find better customer service than at Sur La Table.
Hello Shirley, We’re so glad to hear that Jonathan was able to assist you quickly and professionally. Providing excellent customer service is very important to us, and we appreciate your kind words. Thank you for choosing Sur La Table!
Really appreciated the excellent customer service provided each time I contacted the co & especially from Daniel Jiminez. The correction of the delivery address was successful & the gift was well received. Thank you!
Hello TW, We truly appreciate your feedback! It’s great to hear that the address update went smoothly and that the gift was a success. We’ll definitely share your compliments with Daniel—thanks again for taking the time to let us know!
The customer service at Sur La Table is incredibly responsive. I purchased an SLT airfryer at Costco about two years ago and recently noticed some rust spots inside the oven. They looked like food stains so were easy to overlook. I submitted an online question to SLT with photos to ask if this was normal. I got an auto-reply and, on the same day, I received an actual reply from Roberto Acevedo in Customer Support! He apologized for the defect, but since it was purchased at Costco, he also gave me instructions and contact details for the folks that would take care of my request. I emailed them and the next day, received instructions to take it back to Costco for an exchange or refund. Issue resolved and all during Thanksgiving. Very, very impressed.
Hello Happy Camper, Thank you for sharing your experience! We’re glad Roberto was able to respond quickly and point you in the right direction to get everything resolved. We really appreciate your kind words and are happy to hear the process was smooth—even during the holiday. Thanks for choosing Sur La Table!
I ordered 3 items a Le Creuset Dutch Oven, 3.5QT Cast Iron Casserole, and a Jar of Hot Paprika Spice. When the package arrived, both the Dutch Oven and the Casserole pot were in the box, but the Paprika spice was missing. I emailed their customer service about the missing item and Santiago Aguilar responded immediately and credited my card back. No need for phone calls or follow ups.
Hello Mike, Thank you for taking the time to share your experience with us. We apologize for the missing item in your original shipment, but we’re glad we were able to resolve the issue quickly for you. We appreciate you reaching out to our customer service team, and we’re happy to hear that Santiago was able to assist you promptly and issue a refund without any inconvenience.
I booked a cooking class and realized I had a scheduling conflict. I called customer service and spoke to Jose Garcia, he was very pleasant and went over my options. He helped me pick another class and got me signed up. It was easy exchange, but it is so nice to speak with someone who was friendly and got it done quickly.
Hello Jen, We’re glad to hear that Jose was able to assist you with your scheduling conflict and help you smoothly transition into another class. Providing friendly, efficient service is very important to us, and it’s wonderful to know that Jose made the process easy and pleasant. We’ll be sure to pass along your kind words to him.
After a rocky start over 3 days, trying to get my order status, I luckily connected with Addias Avila. He was so kind and knowledgeable. He gave me the information I needed and actually followed up to make sure I received my order! Really outstanding service!
Hello Jan, We apologize for the initial difficulty you encountered while trying to obtain your order status, but we’re glad everything turned around once you connected with Addias. We’re delighted to hear that Addias provided kind, knowledgeable service and took the extra step to follow up and ensure your order was received. We’ll be sure to share your feedback with him.
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