MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
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Is Sur La Table legit?
Sur La Table (www.surlatable.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and quick to resolve unexpected order issues or missing items. Shoppers deeply appreciate the responsive support team that swiftly handles product replacements and answers all shipping questions with great care.
However, some customers also noted frustrating experiences when delicate items occasionally arrived damaged or missing entirely from their delivery packages. A few reviewers were completely unhappy with unhelpful service responses regarding product warranties, manufacturing defects, or strict store policies. People mentioned that resolving these specific product flaws felt difficult and required extra effort.
Auto-generated from all reviews of this business. For reference only.
I absolutely love the plates and mugs I received from Sur La Table. I was sad when a few arrived broken, but the customer service team responded within the day and immediately sent me free replacements. They were so helpful, responsive, and it was the perfect outcome. Thank you Abraham Soria, my excellent rep! Will definitely be shopping here for more!
Reply from Sur La Table2026-01-13
Hello Jade,
Thank you so much for sharing your experience! We’re thrilled to hear you love your plates and mugs, and while we’re sorry a few arrived broken, we’re glad our Customer Service team was able to resolve it quickly. Abraham will be delighted to hear your kind words—we’ll be sure to pass them along. We truly appreciate your support and look forward to shopping with you again soon!
My thanks to quickly correcting a poor shipping 1st time purchase via Sur La Table website. Monica Barrosa was professional, made sure she had all the details and instructions for me. Much appreciated! I'll be back!
Reply from Sur La Table2026-01-13
Hello Stephanie,
Thank you for sharing your experience with us. We’re sorry your first order had shipping issues, but we’re so glad Monica was able to resolve everything quickly and professionally. We’ll be sure to share your kind words with her. We truly appreciate your feedback and look forward to welcoming you back again soon!
I had the wrong shipping address and they were able to make the change to FedEx in time to get it redirected.
Reply from Sur La Table2026-01-08
Hello Maria,
Thank you for letting us know. We’re glad the shipping address was corrected in time and that FedEx was able to successfully redirect the package.
I bought an espresso maker and for my good luck it arrived damaged. I needed to arrange a return and I called the store and they forwarded me to the 800 number. From my good luck I got this wonderful young lady named Karina Godina. She was beyond polite, extremely professional and very helpful. Resolved my issue within moments felt empathy for what I had gone through and overall, it was just a great experience and she was just plain wonderful.!
Reply from Sur La Table2026-01-08
Hello Theresa,
Thank you so much for taking the time to share your experience with us.
We’re truly sorry that your espresso maker arrived damaged, but we’re very glad to hear that Karina Godina was able to turn the situation around for you. Your kind words about her professionalism, empathy, and helpfulness mean a great deal to us. We’ll be sure to pass along your feedback to Karina and her leadership team—recognition like this is incredibly important and well deserved.
Thank you again for reaching out and for allowing us the opportunity to assist you. Please don’t hesitate to contact us if you need anything further.
I just had my first cooking class with Sur La Table Palo Alto as a Christmas gift from my wife (which I asked for as I am retired and wanted to learn how to cook). It was a basics class for beginners like me (although they have more advanced classes too) and it was great fun as well as educational. Both the staff and my three cooking mates were very friendly, and we had fun collectively creating a great meal of seared steak with herbed butter, "truffled pommes puree" (truffled mashed potatoes), salad, and "the best chocolate chip cookies" many of which I took back to my family. The resulting meal was one I don't think you could buy in Palo Alto for the $99 price of the class (if only they had a license to add a nice red wine!). As a person who is best known for his toast I do expect to go back for another class or two. The only problem is that you may not have all the equipment to do all that they teach you...but I'm sure you can buy it from them. Anyway, it was a great experience, and I highly recommend it.
Reply from Sur La Table2026-01-08
Hello Mark,
Thank you so much for sharing such a wonderful and detailed review of your experience with our Sur La Table Palo Alto cooking class.
We’re thrilled to hear that your first class was both fun and educational—and what a fantastic Christmas gift idea! It’s great to know that the basics class helped build your confidence in the kitchen while also delivering a memorable meal (those chocolate chip cookies are definitely a favorite!). We love hearing how welcoming the staff and fellow classmates made the experience even more enjoyable.
Your comment about the value of the class truly means a lot to us, and we couldn’t agree more—learning to create a meal like that is something special. And yes, while we may not serve red wine just yet, we’re always happy to help you find the right tools to recreate everything at home
We’d be delighted to welcome you back for another class or two—and who knows, toast today, truffles tomorrow! Thank you again for the recommendation and for being part of the Sur La Table community.
Warm regards,
I had a missing item in my recent order, but Sur La Table staff Brenton Lopez was prompt in researching the issue and responding to my concern with the coming delivery date for the expected item.
Reply from Sur La Table2026-01-07
Hello bdeschaafatt.net
Thank you for taking the time to share your experience with us. We’re glad to hear that Brenton Lopez was prompt and helpful in researching the missing item and keeping you informed about the expected delivery date.
We truly appreciate your recognizing his efforts, and we’ll be sure to share your kind words with him and our team. Thank you for your patience, and please don’t hesitate to reach out if there’s anything further we can assist you with.
Although I made the mistake of putting in an incorrect address, they did nothing to help me or remedy the situation. I'm rating 2 stars as many other companies would have at least tried to help.
Reply from Sur La Table2026-01-07
Hello Nikil,
Thank you for sharing your experience with us. We understand how frustrating this situation must have been, and we truly appreciate you taking the time to let us know how you feel.
We’re sorry to hear that you felt we did not provide the level of assistance you expected at the time. Your feedback is important to us, and we would like the opportunity to review your order more closely.
Please reply to our additional information request so we can locate your order and take a closer look at what occurred. We’re happy to review this further once we have the necessary details.
Thank you again for bringing this to our attention.
I was missing an item from my order. I contacted customer service and spoke with Daniel Garcia. Daniel was very helpful and explained why that item was not in the original package received (was being sent directly from the manufacturer). Daniel went above and beyond and contacted the manufacturer and tracked the package. He told me the day and even 2 hour window delivery time. I received the missing item a few days later exactly when Daniel said. Thank you Daniel!
Reply from Sur La Table2026-01-06
Hello Karen,
We’re thrilled to hear Daniel went above and beyond to track your missing item and keep you informed every step of the way. We’ll be sure to pass along your kind words—he’ll be so happy to hear them!
I’m so disappointed that Sur La Tab has stopped carrying the White Peppercorn fragrance in hand soap, candles, lotion and infusers, as are all my friends. We all adored the White Peppercorn scent, it was pretty much a perfect scent and hadn’t really been replicated anywhere else. Almost felt like it could have been their signature scent, it was that good. Now it looks like it’s been discontinued and only replaced with a candle that is peppercorn and citrus, sadly different and not the same. Really sad about this.
Also would like to comment on the packaging of their hand soaps now, it’s so generic and looks budget, not anything I would put on my counter in my bathroom or kitchen. I was very disappointed when I went in this Christmas to buy my years supply of White Peppercorn products and what I found (didn’t find). I ended up buying nothing and went elsewhere.
Reply from Sur La Table2026-01-08
Dear Elizabeth,
Thank you so much for taking the time to share your feedback with us. We truly appreciate hearing how meaningful the White Peppercorn fragrance has been to you—and to so many others. We’re very sorry for the disappointment caused by its discontinuation, especially knowing it was a favorite you looked forward to purchasing each year.
We understand how special that scent was and how frustrating it can be when a beloved product feels irreplaceable. While the Peppercorn & Citrus candle was introduced as a new option, we recognize that it’s not the same and may not capture what made White Peppercorn so unique. Your feedback regarding the fragrance assortment has been shared with our product and merchandising teams for consideration.
We also appreciate your candid comments about the updated hand soap packaging. We know how important both form and function are, especially for items displayed in your home, and your feedback has been noted and shared with the appropriate teams.
We’re truly sorry that your recent visit did not meet expectations and that we missed the opportunity to earn your purchase this season. Feedback like yours is invaluable, and we thank you for being such a passionate supporter of the brand.
I had the great pleasure to have Angelica Rojas (Angie) answer my "call of distress" when I realized the virtual gift card I had been issued was not being recognized by the website. She was so patient with me as I recited order numbers, ticket numbers, email correspondence, etc. to see that she had all the information to pass to the Virtual Card Department to investigate my case. She was meticulous with the details and promised follow up from her, which she actually did. This IS what customer support should be and she exemplified it to its fullest during her time with me. Thank you for seeing it through to the end, I couldnt be happier.
Reply from Sur La Table2026-01-07
Hello Mary,
Thank you so much for your kind words! We’re really happy to hear that Angie was able to help and follow through every step of the way. Her patience and attention to detail are exactly what we aim for, and we’ll be sure to share your feedback with her.
My family and I have made the holiday cooking classes at Sur La Table a cherished tradition for the past four years. This year, we hit a major roadblock when two-thirds of our household came down with the flu just before our scheduled class. Initially, I was very concerned because the 48-hour cancellation policy was being applied quite rigidly, despite our medical emergency and our desire to keep the kitchen environment safe for others.
However, I am writing this review specifically to highlight the incredible service provided by Brenton. After I reached out to discuss the situation, Brenton stepped in with a level of empathy and professional flexibility that is rare to find. He understood that we weren't looking for a refund, but simply a way to preserve our family tradition and our investment.
Brenton went above and beyond to resolve the matter equitably, ensuring that we felt valued as long-standing customers. It’s because of staff members like him that we will continue to call Sur La Table our home for holiday cooking.
Thank you, Brenton, for saving our tradition and for your outstanding customer service!
Reply from Sur La Table2026-01-06
Hello Kevin,
Thank you so much for sharing this! We’re sorry to hear your family was dealing with the flu, but we truly appreciate your thoughtfulness in keeping everyone safe. We’re especially glad to hear that Brenton was able to step in and help—he really does go above and beyond. We’re honored to be part of your holiday tradition and look forward to welcoming you back for many more classes. Thanks for being part of the Sur La Table family!
The on line customer service rep found my original receipt allowing me to return an item..Joe was fabulous
Reply from Sur La Table2026-01-06
Hello Louise,
Thank you for sharing! We’re so glad our online customer service team was able to locate your receipt and help with your return. Joe will be thrilled to hear your kind words—he truly is fabulous! We appreciate you shopping with us and look forward to assisting you again.
Nestor Bolanos was very prompt & helpful in resolving the issue of missing items from my order. Thank you.
Reply from Sur La Table2026-01-06
Hello Marilyn,
Thanks for sharing your experience! We’re happy to hear that Nestor was able to quickly take care of the missing items. We appreciate your patience and your support—thanks for choosing Sur la Table!
My five star rating is for the customer service representative, Fernando Morales.
My five star rating is for the excellent customer service and follow through of Sur la Table’s customer care representative, Fernando Morales. Fernando was knowledgeable, helpful, efficient, and polite. He made sure that the item that was omitted when my order was first shippped was expedited and received in time for Christmas. He followed up with me every step of the way until my order was received.
Reply from Sur La Table2026-01-06
Hello KCM,
We’re so happy to hear Fernando took great care of you. He’ll be glad to know his follow-up and attention helped get everything to you in time for Christmas. We really appreciate you shopping with us!
Roberto Acevedo went out of his way to search some information for me back to 2018! What a champ and was so gracious at the same time!!
Reply from Sur La Table2026-01-06
Hello Teresa,
Thank you for sharing this! We’re so glad Roberto went the extra mile to track down that information—he truly is a champ. We’ll be sure to pass along your kind words. We appreciate you choosing Sur La Table!
Purchased a couple of items for Christmas. One was delivered broken. Contacted customer service with a picture and order number and they quickly got me a replacement. Awesome experience. Thank you Mayra Gutierrez!
Reply from Sur La Table2026-01-06
Hello Scott,
Thank you for sharing! We’re so glad Mayra was able to quickly get your replacement sorted and turn things around. We really appreciate you choosing Sur La Table and hope you enjoy your items!
I am grateful for the customer service personnel, Mr. Robert Acevedo who helped us with exchanging damaged merchandise with professional courtesy.
There was an initial miscommunication as to which item was to be exchanged. Once that was cleared, my daughter was able to receive a new loaf pan (today).
Especially with metal cooking tools, I feel they should be well packed with insulated materials not mere plastic bag. They might easily receive dent during the process of shipping.
Other than that, we are happy with Dutch oven pot and other baking tools. You offer a wide variety of colors and sizes.
Thank you.
Reply from Sur La Table2026-01-06
Hello Fuji,
Thank you for sharing your experience! We’re glad Robert was able to help with the exchange and provide professional, courteous service. We appreciate your feedback about packing for metal items and will certainly keep that in mind. We’re thrilled to hear you and your daughter are enjoying your Dutch oven, loaf pan, and other baking tools—and that you love the variety of colors and sizes we offer. Thanks for choosing Sur La Table!
There is no Customer Service at Surlatable in Tysons Corner, VA.
This review regarding the customer service at Surlatable is easy. There is none.
The Tysons store is fully staffed with many employees standing around, but at check out there were only two staff, one checking out customers and one spending an exorbitant amount of time trying to find a pan for one customer. Meanwhile the line had a dozen customers and the wait to check out was twenty minutes.
In addition, when we got the item home, a simple spatula, we discovered that when you removed to store marking and tags there was a dangerously sharp edge to the spatula making it very dangerous to use.
We tired calling the store and I have been online for 31 minutes listening endlessly to an annoying loop of an announcement touting the wonders of Surlatable, employment opportunities, and delivery service. This announcement became became annoying after about 100 times.
So, my suggestion is to patronize the many, many other options for kitchen items. Hopefully, you will be rewarded with a company that actually has customer service.
Reply from Sur La Table2026-01-08
Hello,
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the challenges you encountered, both in-store and afterward, and we sincerely regret the frustration this caused.
Waiting an extended amount of time at checkout is understandably disappointing, especially when the store appears adequately staffed. This is not the level of service we strive to provide, and your feedback regarding the checkout experience at our Tysons location has been shared with store leadership for review.
We are also very concerned to learn about the condition of the spatula you purchased. We appreciate you bringing this to our attention, as it will be shared with our quality and merchandising teams.
Additionally, we apologize for the difficulty you experienced when trying to contact the store over the phone. Long wait times and repetitive messaging are frustrating, and we understand how that added to your overall dissatisfaction.
We truly regret that your experience led you to feel this way, and we appreciate your candid feedback. Comments like yours help us identify where improvements are needed, and we thank you for bringing these issues to our attention.
The baking pans I ordered were damaged but customer support, especially Diana Ponce, took care of it really quickly. She was very responsive to my emails and helped me get a replacement of my pans.
Reply from Sur La Table2026-01-02
Hello Gabriela,
Thanks so much for sharing! We’re sorry the pans arrived damaged, but we’re really glad Diana was able to help and get everything taken care of quickly. She’s great about staying responsive, and we’ll be sure to pass along your kind words to her.
As usual , excellent class, we learned a had a lot of fun! Also, great items can be found at the store.
Reply from Sur La Table2026-01-02
Hello Arturo,
Thank you so much! We’re glad to hear you enjoyed the class and had a great time learning with us. It’s also wonderful to know you found some great items in the store. We truly appreciate your continued support and look forward to seeing you again soon!
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