Scheels is an American privately held, employee-owned and operated sporting goods and entertainment chain store headquartered in Fargo, North Dakota.
Written by the business, not verified by us.
Is Scheels legit?
Scheels (scheels.com) has a 1.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has replied to 70% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were dissatisfied with their experience overall. Many consumers expressed frustration regarding long delays with online orders, with some items taking weeks to ship even after being listed as available. A significant number of people found the company's processes lacking, citing difficulties with price matching procedures and issues with product discrepancies upon arrival. Consumers also pointed out problems with merchandise quality, receiving items that appeared used or were not as described.
Conversely, a small portion of people felt that certain staff members provided outstanding help, noting friendly and understanding assistance when issues arose. Some customers praised specific helpful interactions, such as when staff assisted with resolving order issues or when they found unique items that were otherwise unavailable. However, a few other people also felt that during customer interactions, some staff members displayed condescending or perceived rude behavior, contributing to dissatisfaction.
Auto-generated from all reviews of this business. For reference only.
Order a pair of phenom elite Batman youth cleats size 2 for my sons football season they sent out a completely different cleat than what I ordered the size wasn't even the same as what I placed in my order with them trying to convince me that what they shipped is what I ordered after proving it wasn't what I was ordered I was told a replacement would be sent but I have not received the items, haven't gotten a refund nor have I been provided with any tracking info for the cleats the supposed shipped to replace the incorrect ones they shipped out.
I ordered an Olight ArkPro USB Rechargeable Flashlight, which was processed quickly and sent via FedEx. I was looking forward to this flashlight until I opened the box. The packaging for the flashlight was already opened. I didn't know if they just sent me a flashlight that someone returned or what. I called and was assured that the replacement would be sent right away. I waited and waited, and then it showed up. Shipping via USPS, that is taking over a week to arrive. Unbelievable. My original order was sent via FedEx, my replacement of the possibly previously opened light is sent USPS. I am so disappointed with this level of customer service.
Buyer Beware — Think Twice Before Ordering High-Value Items from SCHEELS Online
Extremely disappointed with how SCHEELS handled my high-value online order.
This was a 64 lb package delivered to a large apartment building with a locked exterior entrance and locked mailroom. FedEx's own delivery photo shows the package was left OUTSIDE a side entrance in a publicly accessible area—not inside the secured building or mailroom. The intended recipient never received the package.
Despite this, SCHEELS relied on the FedEx GPS scan and delivery photo and declined to provide a refund or replacement. Ironically, the same delivery photo they relied on clearly shows the package sitting outside the secured building.
I escalated the issue and even filed a BBB complaint. SCHEELS maintained its position, considered the matter resolved, and told me to pursue a dispute with my credit card company instead.
I understand that SCHEELS does not control every action taken by FedEx. However, as the retailer that accepted payment for a high-value order, I expected much better support when the merchandise was never received.
BUYER BEWARE: Based on my experience, I would think very carefully before ordering an expensive item from SCHEELS online. If your package is marked "delivered" but left unsecured and disappears, you may find yourself dealing with FedEx, BBB, and your credit card company rather than receiving a resolution from SCHEELS.
Ordered fifa world cup soccer ball paid for shipping was supposed to receive order, order never came no updates either or delay messages, if I am paying shipping cost for somthing that cost alot of money you shouldn't be using regular mail I would expect to be paying for FedEx or UPS not for it coming through regular mail. For what I had to pay I should at least get a refund on shipping since it didnt come on the day it was suppose to.
The prices are significantly higher that other stores.
But the worst part is they stick some shipping protection on very order. Be careful or you will get hit with an extra $3 to $5.
I will never order from them again.
Absolutely one of the worst retail experiences I’ve ever had—and easily the most frustrating $5,000 I’ve ever spent. The product had major issues the moment it was unboxed, and from there, the complete lack of support was staggering.
Trying to get help was a dead end. The store manager, Tyler, couldn’t be bothered to step in or take responsibility. Corporate was just as useless—no access to anyone with authority, no returned calls, no effort to fix anything. It’s like once they have your money, you no longer exist.
This company talks a big game, but when there’s a real problem, they vanish. No accountability, no urgency, no customer care—just excuses and silence.
If you’re considering spending serious money here, don’t. When something goes wrong, and it likely will, you’ll be stuck dealing with it alone. I won’t be back, and I wouldn’t recommend this place to anyone.
I like Scheels but they're not forthright with negative reviews.
I like Scheels, overall. However, I wrote a negative review about their tackle backpack called "Scheels Outfitters Backpack Cooler Tackle Bag."
It was a one-star review with photos. The product has terrible zippers and lacks some key features that other tackle backpacks have.
After over a week, they have not publihed my review. I didn't say anything that was not true, yet they refuse to publish it. It is apparent to me that they are suppressing unfavorable review of Scheels branded products.
My grandson and I just visited the Lincoln IL store and inquired about the golf simulator. We were treated very disrespectfully and told unless we planned to make a purchase we were not allowed to use the simulator. VERY rude and there were no signs to indicate a purchase was required. We were told it is “not an arcade”.
Reply from Scheels2026-06-30
Thank you for your review. We've sent a request for further information, as we'd be happy to take a deeper look to seek a resolution with you, but did not receive a response.
Please reach out to us through the support link provided below, and we are happy to do our best to make this right for you.
https://www.scheels.com/help-center
We hope to serve you better in the future.
Soren's customer service was outstanding! I've worked in the service industry for many years and my husband still does, we know how important customer service is to any business! Scheels is fortunate to have Soren working with them!
Thank you Soren for making our shopping experience successful !
Dan and Karolynne
Reply from Scheels2026-06-17
Thank you for your review! We’re glad you had a great experience, and hope we can continue to provide great service for you in the future. We look forward to your next visit!
THE WORST CREDIT CARD SERVICE. They will not provide a receipt upon payment; instead, they will provide a confirmation number. Marketed an easy-to-use service for record keeping online and through the app, except that is not the case at all. The account shows no payment due, but a payment is due in 2 days. Mobile and online functions have terrible UI. Long phone wait times and unhelpful staff. Had to call multiple times to resolve an issue.
Reply from Scheels2026-06-22
Thank you for your review. We've sent a request for further information, as we'd be happy to take a deeper look to seek a resolution with you. We hope to serve you better in the future and look forward to your response.
This place sells guns, knives, crossbows, spears, ammo and the like. Yet after two weeks of NOT being notified, our order was cancelled for us, without permission, and NO notification from the store. I had to call them three days in a row before i got an answer. Want to know what we bought that they thought adults couldn't handle, even though the store sells other versions of them?? A scooter! The Segway GT3 Pro. Are you serious!? What a joke. You lost us and everyone we tell for good.
Reply from Scheels2026-06-17
Thank you for your review. We've sent a request for further information, as we'd be happy to take a deeper look to seek a resolution with you. We hope to serve you better in the future and look forward to your response.
They are not good at keeping track of inventory. You will order something and then three days later they will cancel your order cause they ran out.
Reply from Scheels2026-06-10
Thank you for your review! We do fulfill our online orders at our store locations. For a popular item like this, we unfortunately cannot guarantee that it will be on the sales floor during the fulfillment process that takes place in-store. Nonetheless, I do apologize for your experience, and hope we can better serve you in the future!
Bought a pair of shoes...got a confirmation # and then next day my order was cancelled because they didn't have enough or any at all! Scam!
Reply from Scheels2026-06-03
Thank you for your review! We do fulfill our online orders at our store locations. For a popular item like this, we unfortunately cannot guarantee that it will be on the sales floor during the fulfillment process that takes place in-store. Nonetheless, I do apologize for your experience, and hope we can better serve you in the future!
I will never shop at scheels again. My order was surprisingly canceled. The item is sold out and they won't just re ship my product. Worst on line ordering i have had steer clear of this place!!!!
Reply from Scheels2026-06-03
Thank you for your review! We do fulfill our online orders at our store locations. We unfortunately cannot guarantee that it will be on the sales floor during the fulfillment process that takes place in-store. Nonetheless, I do apologize for your experience, and hope we can better serve you in the future!
Bought a bbq mat , it got lost they never followed up then placed order for replacement for the lost Napoleon mat to have them cancel it You can not get someone in the phone. If you find it elsewhere buy it elsewhere even pay more they stink
Reply from Scheels2026-06-03
Thank you for your review. We've sent a request for further information, as we'd be happy to take a deeper look to seek a resolution with you. We hope to serve you better in the future and look forward to your response.
Update: I recommend calling their customer service number (701-670-8388) with any issues with your order. Once I got someone on the phone, their customer service and help fixing the issue was friendly, quick, and understanding. Unfortunately, I didn't find that number at first, and an online order had not shipped after 4 weeks. The people over the phone were really helpful in renewing the order and getting it shipped immediately. I wish I knew about the number earlier. I wouldn't recommend using any email addresses or using their website chat feature, as these failed to get me any helpful replies. I would give 5 stars on behalf of the individual I spoke to on the phone & her manager; however, I feel that Scheels as a whole is a bit too disorganized in the other functions and features.
The product was in excellent condition.
Reply from Scheels2026-06-03
Thank you for your review. We've sent a request for further information, as we'd be happy to take a deeper look to seek a resolution with you. We hope to serve you better in the future and look forward to your response.
Terrible company with even worse customer service. They sent the item to the wrong address then refused a refund. Tried to blame me using Google Pay when I've NEVER had this issue with any of the hundreds of other retailers I've used Google Pay with before. Customer service is a joke and the order was shipped late anyway.
Scheels will cancel your order days after you pay and not give a care.
DO NOT TRUST! SCAMMERS! Placed an order on April 30, 2026 for Men's Nike Mind 002 Training Shoes... or so I thought. On May 3rd, after holding my money for several days, they "discovered" that they listed an item for sale when they actually didn't have it! They canceled my order and that was it. No attempt to make it right or assuage customer concerns. Guessing this is a scam company. Thank goodness I used a 3rd party vendor to pay, but I am still keeping an eye out for fraudulent charges from these scammers. BEWARE!!!
Reply from Scheels2026-06-03
Thank you for your review! We do fulfill our online orders at our store locations. For a popular item like this, we unfortunately cannot guarantee that it will be on the sales floor during the fulfillment process that takes place in-store. Nonetheless, I do apologize for your experience, and hope we can better serve you in the future!
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