SOCCER.COM is the best soccer store for all of your soccer gear needs. Shop for soccer cleats and shoes, replica soccer jerseys, soccer balls, team uniforms, goalkeeper gloves and more.
Soccer.com (soccer.com) has a 3.7 out of 5 rating on OK.one, based on 109 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company. Consumers frequently mention that finding the right equipment is simple thanks to an intuitive website, helpful shoe recommendations, and a massive inventory of sports gear. Buyers also deeply appreciate the consistently affordable prices, frequent promotional sales, and dependable customer service teams who resolve order issues rapidly. However, some customers also noted frustrating experiences regarding unexpected delivery delays, prolonged processing times, and completely unhelpful support responses from agents. Other reviewers were deeply dissatisfied with poor product quality, inaccurate size charts, and strict company policies preventing necessary returns or exchanges.
Auto-generated from all reviews of this business. For reference only.Placed an order for the fifth times (first four times was having very good customer experience and prompt update) however things went rapidly bad on the recent order on 30 July. After almost a week and no updates for the shipment sent, emailed a couple of times and no one responded. Wonder what is going on this time round
We spent over $2,000 on club uniforms. While most of the items were fine, we received one jersey without numbers (although it came with numbers on iron-on paper) and another jersey with a large hole. Because these orders arrived separately, I had to make multiple phone calls to get the issues fixed. This was especially frustrating because, in the case of the jersey with no numbers, they sent us a replacement jersey with numbers, but it was not the correct jersey. At this point, I will just iron the numbers onto the correct jersey myself. Given how much we spent on these uniforms, this is ridiculous.
Soccer.com really really shit shipping. Takes one month. China Temu much quicker than Soccer.com
Ordered two jerseys, waited weeks for them to dispatch. Both orders got cancelled and I still don’t have my money back after almost a month. Absolute scam of a retailer. Avoid.
Placed an order and it was shipped with USPS. It was never delivered. Wasted time tracking it and asked for a refund after following up a second time with soccer.com. Soccer.com was not able to replace my purchase and never called me back. What a shame and poor service…will never recommend or deal with them again.
Order was supposed to arrive within 5-8 business days. I order approximately 13 business days before. I am still not getting the order on time. Now I have an order coming that I don’t need since it will arrive after my kids camp. I call and they say too bad no solution for it.
I bought an England jersey for a friend for a special occasion. I paid extra for 2 day delivery. 5 days went by and the package delivery updates kept indicating waiting for package pickup. Customer service failed to respond. By about the 7th day I was informed by customer service the item was lost ... Odd. They asked if I wanted a refund or a replacement item. I asked for a refund and got it several days later. About a week after that I start receiving package delivery notices ... Again I reach out to customer service asking for clarification. I already had my refund and why was a jersey coming to me. No response. Turns out the right hand doesn't know what the left hand is doing at this place. They issued a refund and sent a replacement jersey. I get they jersey and told them I did not order it. Customer service wakes up from the coma they are in and instruct me to send it back. I informed they that I would not pay to return it. Took them a week to process that until they figured out how to provide me with prepaid shipping for the return of the jersey. E-commerce, fulfilment and customer service is not a new concept. Or is entirely foreign the whole team at soccer.com who are clueless. Save your money, a headache and purchase anguish and buy from any of the other more reputable, reliable and customer friendly online retailers that are out there.
Ordered a shirt that came with a huge pull, right by the name on the back. The company and customer service were awful - refusing to help, just shrugging me off by saying it’s no longer in stock. Sending a damaged item and refusing a return/refund is why I’ll never buy from this company again. Update: company have offered a return (at my shipping cost), so will update the rating if it goes through.
I'm forced to order there due to our soccer club. The system is set up that you have to order the complete kit even though there are items my daughter hates and we already know she'll never wear. Anyway, we had to return some shorts for a different size, I returned the ones we received. Mailed it back July 2 - return shipping with their label which costs $ 8.99!!! took 2 full weeks, finally arrived July 16. Now it's a week later and I still haven't received my refund. When I called to place the new order for the replacement shorts in early July the lady said she's having problems creating my order, I waited, she said again that she's having problems creating my order, then she hung up. Took 15 min of my life that I'll never get back. So placed the order online which I should've done in the first place. Definitely not impressed with the customer service.
The worst internet shopping experience. They gave me the over night delivery option $30 that I felt I could get the team uniform very fast. Then, shipped three weeks later. Over night delivery does not work when you ship three weeks later. Then, refused refund. Terrible customer service as well. Will never shop here again.
They accept orders for items that are not in stock and will wait numerous months before giving you a refund. Very bad retailer. I’d suggest checking other sites before buying from here.
I loathe soccer.com for more than reasons than one! How they collect payment is bizzare, their customer service is horrible. It’s a complete money grab and I don’t understand why so many teams choose to use this company. Are there not any other options out there?
Horrible customer service from top to bottom. I ordered on June 30th a youth jersey for my son’s birthday, it has a ship date of July 10. On July 10th I sent an email inquiring about the status. No response. I call on July 14, they tell me they don’t know why it hadn’t shipped and would investigate and call me or email me. No word. I call on the 15th, get escalated up and they say “it’s now sold out, but yours was “picked” on the 1st so it was allocated to the order. I don’t know what happened, let me investigate and I’ll call you back, just give me 2 hours.” I call back after 3 hours “it’s sold out, we don’t have it that’s why it never shipped.” Wait, no one for a week could tell me this? Now they’re sold out everywhere. You can’t tell me why I wasn’t notified until I initiated a call, why I’m having to call 4 times, why you’ve held the order for over 2 weeks knowing it was out of stock. Beverly was extremely rude, offered me no solutions, no answers, no options to make up for this complete lack of communication. I have done business with a lot of soccer companies, they’ve all been kind and helpful. This place is horrible.
I normally don’t write reviews but customer service from this website has been the WORST!!! I ordered a jersey two months ago and I’m still waiting for it. Reached out several times asking for an ETA to no avail. Their order immediately showed as “delivered” in their website. I understand delays for the World Cup, however I would have preferred to have an honest ETA. They kept telling me it is coming. They sent me a tracking number that showed USPS was waiting for them to actually give them the item for weeks. After a while I email them again and tell me it’s my fault I don’t have the item, that the delivery service has tried to deliver multiple times and that I am “dishonest”. Mind you I work from home and wasn’t even told I had to arrange for a delivery. They change their story now as saying I was supposed to pick up from the post office. When I ask how was i supposed to know that, they say they sent the tracking number which never said any of that! I can’t believe the gaslighting and mistreatment, seriously this is abusive
Honestly horrible place to buy from. Emailed them about my order that hasn’t shipped, it’s going on 6 business days. Takes them 2-3 business days just to get back to you. If you want your order sooner than later. I would suggest looking at other suppliers.
I believe the 5 star reviews on here are fake. The prices on this site are extremely inflated. I've found the exact same gear at half the price at many other sites. The customer service is abysmal and the ship times are ridiculous. Do not order from them if you want the item in the size you requested or in less than a month.
Ordered a world cup jersey and paid extra for two day shipping. On day 3 and still hasn't shipped. This place is trash and they charge you for a service they dont provide. Bunch of wankers.
Had to order with them as my sons team has decided to use this company as their kit provider. For the actually quality of the items you receive, it is so overpriced. This company is just taking advantage of the fast that people are forced to order these kids. $90 for a jersey top, and $23 for socks, that don't even have the club logo on them. I am completely fed up with companies that take advantage like this. Would not purchase anything outside of the kit from them.
I had a horrible first experience with Soccer.com. I placed two small orders (two personalized jerseys and one T-shirt) that were expected to be delivered this week. Since placing the orders, the status has not changed and appears to be completely stuck. When I contacted customer service, I was told it can take up to three business days just to receive an update from the warehouse. To make matters worse, my original 2-day shipping was automatically changed to standard shipping without any explanation. What was even more frustrating was learning that personalized jerseys are not pre-made and must be customized manually, which adds additional processing time. This was never disclosed during the ordering process, nor was it mentioned when I first contacted customer support. The lack of communication, unexpected shipping changes, and inability to get timely answers have made this an extremely disappointing experience. The customer service representatives were unable to provide meaningful updates or solutions, and the overall process feels highly inefficient. Based on this experience, I will not be purchasing from them again!
Terrible experience. After waiting more than 3 weeks for my order, I finally received it—and it was the wrong shirt. I even paid extra for fast shipping, which was completely pointless. The customer service and delivery were extremely disappointing. Waiting this long only to receive the wrong item is unacceptable. Never ever again
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