Horrible Experience
I had a horrible first experience with Soccer.com. I placed two small orders (two personalized jerseys and one T-shirt) that were expected to be delivered this week. Since placing the orders, the status has not changed and appears to be completely stuck. When I contacted customer service, I was told it can take up to three business days just to receive an update from the warehouse. To make matters worse, my original 2-day shipping was automatically changed to standard shipping without any explanation. What was even more frustrating was learning that personalized jerseys are not pre-made and must be customized manually, which adds additional processing time. This was never disclosed during the ordering process, nor was it mentioned when I first contacted customer support. The lack of communication, unexpected shipping changes, and inability to get timely answers have made this an extremely disappointing experience. The customer service representatives were unable to provide meaningful updates or solutions, and the overall process feels highly inefficient. Based on this experience, I will not be purchasing from them again!