Worst online purchase experience ... Ever
I bought an England jersey for a friend for a special occasion. I paid extra for 2 day delivery. 5 days went by and the package delivery updates kept indicating waiting for package pickup. Customer service failed to respond. By about the 7th day I was informed by customer service the item was lost ... Odd. They asked if I wanted a refund or a replacement item. I asked for a refund and got it several days later. About a week after that I start receiving package delivery notices ... Again I reach out to customer service asking for clarification. I already had my refund and why was a jersey coming to me. No response. Turns out the right hand doesn't know what the left hand is doing at this place. They issued a refund and sent a replacement jersey. I get they jersey and told them I did not order it. Customer service wakes up from the coma they are in and instruct me to send it back. I informed they that I would not pay to return it. Took them a week to process that until they figured out how to provide me with prepaid shipping for the return of the jersey. E-commerce, fulfilment and customer service is not a new concept. Or is entirely foreign the whole team at soccer.com who are clueless. Save your money, a headache and purchase anguish and buy from any of the other more reputable, reliable and customer friendly online retailers that are out there.