WebstaurantStore (webstaurantstore.com) has a 4.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 72% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
On purchases this big shipping should be included.
Reply from WebstaurantStore2026-08-03
Hi Justin, as a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts.
Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription. Check it out here: https://www.webstaurantstore.com/plus/
The website is fast and easy to navigate. Price point are fair and reasonable. Saved into was a nice feature. I'm a very small business but got the same service as the big guys!
Reply from WebstaurantStore2026-08-03
Thanks for choosing WebstaurantStore for your business, James! We're pleased to hear our prices and website are exceeding expectations. We hope to work with you again soon!
B
Brian W McDaid美国 · 1 review · Verified · Experienced 2026-08-03 ·
★★★★★
EZ to fund what I needed and order.
Reply from WebstaurantStore2026-08-03
Thanks for the kind review, Brian! We love when our customers can find what they need without stress.
curious how shipping could total 56.39 for a shopping cart that will easily fit in one box
Reply from WebstaurantStore2026-08-04
Thank you, Robert, for your review. We understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at [email protected] or through live chat: https://link.webstaurant.store/livechat.
We've been using WebstaurantStore for our business for 3 years. They've been super reliable and the very few times I've had issues, they have fixed whatever it was without a problem.
Reply from WebstaurantStore2026-08-03
We love feedback like yours, Christine! Thank you for making us part of your business these past three years!
R
Richard T Swain美国 · 1 review · Verified · Experienced 2026-08-01 ·
★★★★★
Consistently excellent service and merchandise
Consistently excellent service, high quality products, always reliable delivery.
Reply from WebstaurantStore2026-08-04
Thanks for your high praise, Richard! We hope to work with you again soon!
We absolutely LOVE everything about Webstaurant! From the high end/quality products......to their AMAZING CUSTOMER SERVICE REPS!!! The last rep I spoke with today, based out of TX (Sasha). She went above and beyond and is a huge asset to the company. Thank you kindly. KVJ
Reply from WebstaurantStore2026-07-31
Thanks for shouting out one of our Customer Solutions professionals, Kimberly! We're honored to be your go-to source for restaurant supplies.
always have what I need and very reasonable prices. not too crazy about the shipping cost😠.
Reply from WebstaurantStore2026-07-31
Thanks for your 5-star review, Dave! Have you checked out WebPlus? Most of our items are eligible for Free or Discounted Shipping with an active Plus subscription. Learn more here: https://www.webstaurantstore.com/plus/
WebstaurantStore has a very broad commercial catalog, but its return policy can be costly for ordinary buyers. The company lists restocking fees of 20% for commercial deliveries and 30% for residential deliveries, and the customer is generally responsible for return shipping.
Reply from WebstaurantStore2026-07-30
Thank you, Kilian, for your review. I apologize for any inconvenience caused by our restocking fee. We implement this fee to maintain lower prices for all our customers. However, I understand your concern, and if you have any further questions or need assistance, please don't hesitate to contact us at [email protected] or through live chat: https://link.webstaurant.store/livechat.
Last 2 shipments of bar glasses had broken glasses
Last 2 shipments of bar glasses had broken glasses. Poor packaging. !st shipment about 2 months ago had three broken glasses. The last shipment had 2 broken glasses. It's too much work to repackage and return, so we just accept the loss. But, going forward you need to provide proper packaging
Reply from WebstaurantStore2026-07-31
Thank you for sharing this with us, Richard. We're so sorry to hear that and want to work with you to resolve this! Please contact our Customer Solutions professionals so we can find a solution together via email at [email protected] or via chat at https://link.webstaurant.store/livechat.
