Physical Location vs Online Shipping Frustration
I shop locally at their brick and mortar store front, The Restaurant Store. I am a paid business rewards member at the store. I find it frustrating that I can only order online SOME items and have it sent to the store for a pick up with no shipping costs. Why can’t ALL items be this way? If they are receiving product by truck, it seems that all items should be available to send. Instead, I am forced to pay large shipping costs or pay for another business reward program for free online order shipping. They are the same company, just online vs a brick and mortar store front. Other than this shipping frustration, I am happy with the products. Some of the Choice brand food tubs don’t last but for a year’s worth of use before they crack, but they are inexpensive enough to replace as needed.
Hi Barbara, thank you for shopping with us at WebstaurantStore! While The Restaurant Store and WebstaurantStore are part of the same family, they operate as separate businesses. That means each store has its own product selection and requires its own account. WebstaurantStore is a completely online store, and all orders ship directly from our warehouses. Please reach out to our Customer Solutions team at [email protected] if we can assist you any further.