WebstaurantStore (webstaurantstore.com) has a 4.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 72% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
WebstaurantStore made it very easy to order new creamer carafe's to be used at our church coffee station.
Thanks for your review, Joshua! We're glad you could find what you needed for your coffee station. We hope to work with you again soon!
Great product (master of mixes Manhattan mix) but it seems shipping costs are too high.
Thanks for your feedback! As a wholesale website, we don't build our shipping and any applicable handling costs into our prices. Instead, we charge the full shipping and handling cost for each order. Typically, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business, as shipping rates are lower to commercial addresses.
Easy to find what I was looking for and a price I am willing to pay. Thank you.
Thanks for your 5-star review, Kathy! We love to hear that everything was easy to find at prices you love. We hope to work with you again soon!
Your shipping costs are outrageous! Unfortunately, you are the only place I have found the products I needed. I cannot recommend your store to anyone because of this.
Hi Edwin, Thank you for taking the time to leave a review! We're sorry to hear that you're having a frustrating experience. As a wholesale website, we do not build our shipping and any applicable handling costs into our prices. Instead, we charge the full shipping and handling cost for each order. Typically, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business, as shipping rates are lower to commercial addresses. If you have additional questions, our team would love to assist you via email at [email protected] or via live chat at https://link.webstaurant.store/livechat.
I find WebstaurantStore easy to do business with.. if they do not have the product in stock, they will email me when the container has arrived. Better than other suppliers. Whether it is vinyl gloves or outdoor benches I prefer to do business with Webstaurant.
Thanks for the shoutout, Bruce! We're so glad you're with us and pleased with your experience. We hope to work with you again soon!
I signed up for the plus membership in order to get the free shipping. We'll it wasn't free. My order number was 128706371
Hi Aaron, we apologize for any issues this change has caused. In order to keep our prices low, some of our products are no longer being offered as free shipping when purchased in smaller case packs. However, the larger quantity case packs offer higher savings and continue to offer free shipping. Please reach out to our Customer Solutions team if you have any questions at [email protected] or through live chat: https://link.webstaurant.store/livechat.
We were served mimosas in these glasses on Palm Sunday, at the Adirondack Cafe, in Upper Jay, NY. We were so impressed by the weight and beauty of them that we decided to order a case for each of our family members as Christmas presents. The restaurant owner graciously provided us with the website, and here is our order. Thank you for selling such a beautiful product!
This is such a fun story, George! We hope your family loves their Christmas presents as much as you do. Thanks for choosing WebstaurantStore!
The website makes it easy to find what I'm looking for. There is a wide variety of items available.
We're loving your positive feedback on our website and product selection! Thanks for choosing WebstaurantStore.
Thanks for your review, John! We work hard to keep our items in-stock and ready for customers, right when they need them. We hope to work with you again soon!
Easily the most inefficient and worthless shipping system. Had the delivery day moved back one day at a time, 4 separate times, forcing me to reschedule various appointments several times over. Then on day of delivery I was given a 4 hour window to which nobody showed up and ONLY AFTER reaching out myself did they notify the delivery was several hours behind schedule. Get ready for a headache once you hit place order.
Thanks for sharing your feedback, Alan. We're sorry to hear that you had a negative experience with us. Our team of customer solutions professionals would love to hear more about this in order to improve the experience for all customers! Please contact our team at [email protected] or live chat at https://link.webstaurant.store/livechat and mention this review.
I wish all online retailers worked as efficiently as Webstaurant! Searching is easy, ordering is easy, pricing is good and their response on any question or inquiry is fast. They are fast to fill our orders and get them shipped--so shipping is also fast. Very satisfied with them, that is why I keep coming back.
We love hearing reviews like yours about ordering and shipping, Renae! Thanks for choosing WebstaurantStore!
They charge a flat fee for shipping, to force you to join their loyalty/member program. No matter what the weight of your order, the same shipping. Also, somehow I only was shipped one post for a shelving despite only being allowed to select 4 as the minimum order. As a consequence, I have to order 4 more posts just to get 3. Similarly, I only want one shelf on 4 posts, but I have to order 2 shelves minimum. I think these practices “gouge” a little extra from non-commercial shoppers (I am one of those, my orders are frequent right now, but I won’t be ordering forever so don’t need an account).
Thanks for sharing this, Andrea! We're sorry to hear you had a negative experience ordering with us. Our shipping prices are actually determined by what you've ordered instead of a flat rate. If you still haven't received the correct quantity of posts for your shelves, please reach out to our Customer Solutions professionals at [email protected] or via chat at https://link.webstaurant.store/livechat. We would love to resolve this with you!
A good quality product at a reasonable price. Also, a huge thank to Katie R. for her invaluable help in adjusting my order: the mistake was my fault, as I had specified the wrong quantity when ordered Black Cerignola Olives. Mike S. Indiana
Thanks for your review! We loving hearing that you appreciate our prices, product quality, and top tier customer solutions team. We hope to work with you again soon!
every time i have ordered from webstaurant it is delivered as promised and great quality
Thanks for sharing your positive experience with us, Jean Marie! We are pleased to hear our products deliver to you as expected and are great quality. We hope to work with you again soon!
Hi, I'm Pepper, your WebstaurantStore virtual assistant! I'm here to help, Terry Squires. Bot Pepper said: 1 attachment. Message is interactive. Click to interact. Here are some common payment and tax questions I can help you with: You said: well for one when i went to place my order and put my zip code in it said $13.99 for shiping then when i place the order yous's change it to $16.99 whats up with that 4 minutes ago well for one when i went to place my order and put my zip code in it said $13.99 for shiping then when i place the order yous's change it to $16.99 whats up with that Bot Pepper said: 1 attachment. Message is interactive. Click to interact. Pepper [Chat Assistant] 3 minutes ago We understand the concern about the shipping total changing during checkout. Shipping estimates shown in the cart are based on the information entered into the Shipping Calculator, including the location type and shipping details. Final shipping charges can update during checkout depending on the order and shipping information selected. A Customer Solutions Specialist can review the order details with you and help explain the difference in the shipping charge. You can use the option below to get started. Thumbs Up Thumbs Down Was this answer helpful? Help us improve. You said: no thats fine but you should put that in you shipping area i would of not bought them from you and to me its taking money from me but i will put that in my reviews when i put them all out there and no i won't ever use you again for are venues Just now no thats fine but you should put that in you shipping area i would of not bought them from you and to me its taking money from me but i will put that in my reviews when i put them all out there and no i won't ever use you again for are venues Bot Pepper said: We’re sorry for the frustration this caused. We appreciate you sharing this feedback about the shipping estimate changing during checkout, and we understand how disappointing that experience can be. Your comments regarding clearer shipping information are valuable and will be taken into consideration. Message is interactive. Click to interact. Pepper [Chat Assistant] Just now We’re sorry for the frustration this caused. We appreciate you sharing this feedback about the shipping estimate changing during checkout, and we understand how disappointing that experience can be. Your comments regarding clearer shipping information are valuable and will be taken into consideration. Thumbs Up Thumbs Down Was this answer helpful? Help us improve.
Thanks for sharing this with us, Terry! We're sorry to hear that you had a negative experience ordering with us. The shipping information provided leading up to check out is an estimate based on the details you provided, which means it may be slightly higher or lower as you saw with your order. If you want to discuss this further, our team of Customer Solutions professionals would love to assist you via email at [email protected] or live chat with us here: https://link.webstaurant.store/livechat.
Found what I needed, website easy to navigate.
Thanks for leaving a 5-star review! We love hearing that WebstaurantStore has the products you need. We hope to work with you again soon!
The shipping costs are way too high. Shipping costs are not a profit center. Or at least they shouldn't be. $17 dollars to ship 2 small oven pans (UPS Ground) is outrageous. Update...... Their reply is a joke. $17 for a <1 lb package is a profit center for them.
Thanks for bringing this to us, John! We totally understand that seeing shipping costs is frustrating. As a wholesale website, we don't include any of the shipping charges in the cost of the items, so we have to charge shipping for each of our orders. Typically, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business, as shipping rates are lower to commercial addresses.
Please make sure the Honey Mustard is secured well. This is my 1st time ordering a liquid item from your establishment. Thanks.
Thanks for your review, Dexter! We're grateful you choose WebstaurantStore and we're sorry to hear that you experienced issues with your order. Have you reached out to our Customer Solutions team yet? Our team would love to assist you at [email protected] or through live chat: https://link.webstaurant.store/livechat.
Attempted to change the NAME on my billing address to my name by requesting the shipping address be used for the billing address. Was notified that the change was successfully saved. However, the billing address NAME that was displayed several times was still the old name, not mine.
We are sorry to hear that you have had a difficult experience, and we are grateful that you're bringing this to our attention. Our Customer Solutions professionals would love to work with you to resolve this. Connect with them at [email protected] or through live chat: https://link.webstaurant.store/livechat.
So this is what I am going through myself for the last 3 weeks today is sat July 18 2026 0724 hrs So i order a garbage can the ordering part was easy. It did show up in a timely manner but they left out parts i did send him an email.Tell him they'd left out parts they told me it was delivered and dropped off, and they're at your door i told them no they sent me a picture of somebody else's front door I told them that then they sad they will fedex departs to me again well the other fedx showed up not all the parts so the good thing is they communicate. The bad thing is, this is taking forever and i'm about to call my bank and see my options it's not that hard, it's one little garbage can.And the parts to put it together, and they can't seem to put that correct i did send him an email again saying that i'm still missing parts that the only semi part of the parts no response so let's see what happens on Monday or Tuesday. And after that, I will be going to my bank. And start acclaim and send em their s*** back John
We apologize that you have had a negative experience with receiving your product, John. Can you please provide your order number in the form we have requested here on TrustPilot, so we can look further into this?
61 reviews matching