WebstaurantStore (webstaurantstore.com) has a 4.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 72% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The shipping cost more MORE than the item I purchased. I'm going to cancel if I can figure out how !!
Reply from WebstaurantStore2026-07-20
We are sorry to hear that you had a negative experience shopping with us, Deborah. As a wholesale website, we don't include any of the shipping charges in the cost of the items, in order to keep our prices low for those ordering in bulk. Please reach out to our Customer Solutions team if you need assistance canceling your order. Connect with them at [email protected] or live chat with us here: https://link.webstaurant.store/livechat.
L
Laura Hayes 美国 · 12 reviews · Verified · Experienced 2026-07-17 ·
★★★★★
Exceeded Expectations!
Once again, Webstaurant ! Ease of site use, ease of finding necessary products and quick shipping.
Reply from WebstaurantStore2026-07-20
We love hearing feedback like yours, Laura! Thanks for choosing WebstaurantStore!
The customer service for this company has been as is the best company i do business with, they give you no hard time when something is not right with your orders. They fix the issue immediately. The staff sends you an email right away , and if no email they will call you.
Reply from WebstaurantStore2026-07-17
Thanks for your 5-star review, Paul! We love hearing about our Customer Solutions professionals. They truly are the best! We hope to work with you again soon.
Found exactly what I needed, however I did not like the amount of shipping and handling fee
Reply from WebstaurantStore2026-07-14
Thanks for sharing your thoughts with us, Carr! We're happy to hear you found what you needed at WebstaurantStore. As a wholesale website, we don't include any of the shipping charges in the cost of the items, so we do have to charge shipping for each of our orders. If you are looking for additional savings and free or discounted shipping, check out WebPlus at https://link.webstaurant.store/webplus.
I tried to cancel an order that was placed and the AI Robot said customer service was closed and I had to send an email and wait for a response. Before anyone reached back out to me the order had left the warehouse for shipping and because it was a consumable item was deemed unable to be returned and no resolution was offered. How are you supposed to solve a problem when nobody is there to help you and they refuse returns??? $135 wasted and nobody seemed to care
Reply from WebstaurantStore2026-07-13
Hi Christine, we are sorry to hear that you had a negative experience. We have Customer Solutions team members available to assist by phone Monday-Friday 8 AM-6 PM EST, or by chat Monday-Thursday 8 AM-8 PM EST, Friday 8 AM-6 PM EST, and Saturday & Sunday 9 AM-4 PM EST. Unfortunately, by the time you reached out Friday PM, your shipment was already being packaged and was shipped overnight. Our goal is to deliver high-quality products that provide optimal customer satisfaction. By not accepting returned consumable products we can ensure the product you order is good-to-use, untampered with, and has an adequate shelf life. Please reach out to our Customer Solutions team if we can assist you any further.
Total f n rip off! $24 shipping really?
Just wanted to buy some paper bags and ended up donating to some oligarch’s yacht fund.
👎👎👎👎👎👎👎
Reply from WebstaurantStore2026-07-13
Thanks for sharing your feedback with us! As a wholesale website, we don't include any of the shipping charges in the cost of the items, so we do have to charge shipping for each of our orders.
we love Webstaurant and the process to order and the prices. We just wish we could open a 30day term account instead of paying with a credit card each time or have a yearly fee. we are a non profit, and that would be very helpful.
thank you for your time.
Reply from WebstaurantStore2026-07-14
Thanks so much for sharing your feedback with us, we will pass your feedback onto the appropriate team for further review. As a nonprofit we would recommend applying for tax-exempt status if you haven't yet! If you have a registered account with us, please visit your My Account page and select “Upload Tax Exempt Form”. A member of our Tax team will follow up with you within 1 business day regarding your tax exemption status via email. Once approved, any eligible tax charged on orders placed within the last 30 days of the form being submitted will be refunded automatically.
A good vendor. We found Webstaurant Store by looking at Google shopping for coarse ground coffee (we are French press users from way back).
Always fresh and good, always ships quickly. I do not begrudge them the shipping fees, it is what it is
Reply from WebstaurantStore2026-07-13
Thanks for sharing your feedback, Dave! We're grateful that you've been a long time customer. Enjoy your grounds!
I have spent over three hours trying to place this order. I started over five times, changed browsers, and then was FORCED to open an account as the site doesn't really work for guest checkout. I ended up spending over an hour on help chat and finally resolved the last of several problems.
Reply from WebstaurantStore2026-07-13
Hi Diane, we apologize for the issues you experienced using our website and appreciate you sharing this feedback, so we can look further into it in order to continue to make improvement to our site. We're glad you were finally able to place your order and hope you have a smoother experience receiving your products. If you have any additional issues please reach out to our Customer Solutions for any assistance. You can reach them at [email protected] or live chat here: https://link.webstaurant.store/livechat.
Your price for 25 lbs is reasonable. I feed squirrels in my backyard. So I didn't sign up for free shipping for $99 dollars a month. We are thinking about getting 25 lbs every two months if first order goes well.
Reply from WebstaurantStore2026-07-10
Thanks for your review, Nicholas! We're glad you find our prices fair and that you can find what you need at WebstaurantStore. Happy feeding! 🐿️
I love the Webstaurant Stevia, and am ordering it for about the 6th time....but was disappointed I couldn't enter my State in my address from my phone. I was however able to order from my laptop.
Thanks
Patti (Patricia) Charles
Reply from WebstaurantStore2026-07-09
Thanks for sharing your experience, Patti! If you run into issues ordering again, our team of Customer Solutions professionals would love to help you. Contact them at [email protected] or via live chat here: https://link.webstaurant.store/livechat. Have a wonderful day and enjoy your stevia!
