Shop Dick's Sporting Goods for the finest quality products at competitive prices, backed by the best service anywhere.
DICK'S Sporting Goods (www.dickssportinggoods.com) has a 1.9 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Sports and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
Most reviewers were unhappy with their experience overall. People frequently complained about terrible customer service, unhelpful support teams, and extremely long waiting times over the phone. Consumers also experienced severe delays with online orders, missing packages, and strict return policies that offered zero practical solutions. Buyers expressed deep frustration regarding high prices and unexpected fees charged during the purchasing process. Some reviewers were happy with the friendly store employees who provided wonderful assistance during their physical visits. Shoppers additionally noted having successful in-store experiences and finding great merchandise with the help of knowledgeable staff members.
Auto-generated from all reviews of this business. For reference only.Purchased an item used online with a 20 dollar off code for over 100. Canceled the order and took the code. I tried to use it again and it did not work. Tried to email back said was not a box that was monitored tried to emailed customer service like it told me customer.service at dcsg.com and it said not monitored went to chat and he would not give me a code but said I had to place an order right now. Yea never buying from them again.
We went to Dicks to go back to school shopping, and Payton who was our cashier we was nice, and courteous! We had a wonderful time!
They've really committed to the store name, the most consistent branding I've ever seen. I asked for help, but the staff just kept walking, despite what seemed like my best attempts to get their attention. Either there was a communication mismatch, or they're simply staying true to the store's name.
They sold me a Marcy stationary exercise bike. The foot handle snapped off on the first day. Despite this being an online order I need to return it in the store an hour away.
Bought basketball hoop for 2700$ Was damaged . Took 2 weeks for them to pick up -and 8 weeks to get refund , after me calling them daily Never again will buy form them
I ordered these shoes for my daughter who is in the Army over a month ago and they still have not been delivered. I placed an order for the shoes they were in route but then I guess they decided to walk away. Literally!! So I contacted FedEx and they stated I had to contact D*ck’s for them to file a report. Which is crazy to me since I brought them. But anyway I contacted D*ck’s and they reshipped the shoes again. After waiting another two weeks for delivery this pair grew feet and has vanished. Reached out to FedEx again and they told me the same thing I had to reach out to D*ck’s. D*ck’s told me after the shoes leave from FedEx they go to USPS and then it could take up to 14 business days to be received. That is absolutely ridiculous. So first two weeks for USPS to get them then essentially another three weeks before they can be delivered. Meanwhile D*ck’s does not know where the hell the shoes are at this moment. My daughter is waiting to be deployed any minute and needed this particular shoe for her PT. This was my first experience with D*ck’s and more than likely the last. Would I recommend D*cks HELL TO THE NAW!!! I had to replace the I because the post was flagged.
I purchased a body board from Dicks August 2025 and after 3 uses the leash broke. I called Dicks for a replacement leash under warranty and was told NO, you used the board. Now one year later ( keep in mind that the board was not used from September to May because the ocean is too cold) and the board has come completely apart. I won't even bother to call Dicks because they are just going to tell me the same thing. So a warning, DO NOT BUY anything from Dicks because they have THE WORST CUSTOMER SERVICE IN AMERICA.
Today I went to Dicks in Mayslanding New Jersey to purchase a pair of Nike sneakers I went to use my disabled Veteran discount and was told we don’t take that here only on the Fourth of July and walked away even after I showed my discount code and Military ID. But me and my wife were there and the guy was nice and professional and applied my discount for a pair of New Balances through the ID me method. Today I was told we sell Nike but we are Dicks we don’t do that . They were Rude unprofessional and showed that they could care less!! The shoe department and the cashier. I felt disrespected and bad for all Veterans that shop there.
I would give it 0 if I could. Sadly they do not have any discounts for loyal customers. I reached out and they wanted me to spend at least $100 to receive any discount. There should be more coupons for loyal customers.
Bubba had excellent customer service, and replaced my golf club grip in minutes! 10/10 would come back for all my golf needs! :)
Very Unhappy with Dicks. Placed an order for same day delivery. Order said it was being prepared for dasher. Order did not show up. SO ANGRY! My son needed the pants in the am for new caddying job at country club
Stereotyping people based on their appearances and overpricing knowing all of us are rich when we're not, their employees turn around and give us managers or other employees that are more snarky and careless knowing we can't do anything, If any of the owners are reading this they should understand how terrible service is in every location.
Danny was very helpful! Great customer service
If you're considering buying an investment item like golf clubs, STOP and think twice before purchasing from D’s Sporting Goods. Bryan supposed manager at the Lone Tree location was absolutely terrible with customer service. Never got an “I’m sorry.” Just “we can’t help”. Never attempted to reach out to ask anyone else or even pretended to care. If your product turns out to be defective, don't expect them to help. The manufacturer's warranty states the club is covered within one year of purchase (or two years from manufacture) and instructs customers to take it to the reputable retailer where it was purchased. Unfortunately, that was not our experience with D’s. No one made any effort to help us with the warranty process, and we were left stuck with a defective club. My advice? Buy directly from the manufacturer whenever possible. If customer service and warranty support matter to you, I'd avoid purchasing investment items from D’s Sporting Goods. Many other ways to obtain products!!
Debbie was the best customer service I lost 100 and she helped me find them!! Thanks to her I found my 100 dollars. She was fast to help me and gave the best customer service At the Northdridge Dicks
The Greenridge store on Woodruff Road is a complete disaster! First, there were missing prices for many items. I had to chase down an employee to ask for a price, and when I got to the register, it was the wrong price and much higher than what I was told. For another item I was able to find a little almost hidden sign with a price chart, finally. But at the register I was charged $5 more for that item. When I brought it to my cashier’s attention (Taylor), she was rude enough to send me all the way to the back of the store to take a picture of the actual price on that little sign and prove I was right. She finally took off the $5, but she gave me a real attitude. I asked her for a gift receipt for two of my three items, and I clearly stated which ones. She gave me the wrong gift receipt. Back in the car I luckily checked on it and figured out it was wrong. I went back to the store, and she was busy with another customer, but she kind of was annoyed because I was back. The other lady at the register offered to help. Once I explained that I needed my receipt corrected, she was also annoyed, but she helped me anyway. Of course, I had to step in since she was about to do the same mistake as Taylor. It’s really not so hard to issue a gift receipt correctly. They were both rude and clearly incompetent. The management in this store clearly doesn’t care about it’s customers at all. I’ll definitely also complain about the pricing issue and misleading strategy to the BBB since this happened to me before. I’ll never go back to this store again. There are much better options to spend my money than on this terrible store.
Don’t buy shoes online. Shipped used with a security tag still attached. Unlike Amazon or Zappos hard to return. Bad customer service
Never will I would step foot in your store again you have horrible billing problems maybe your stocks are low that is why you are still withholding my fuckinmoney
Devin was a good helper, he helped me get a nice cooler. He was so kind and always ready to help. He deserves a raise in my opinion. Very wonder gentlemen.
My wife purchased a callaway cargo golf bag as a christmas present. I finally got to use the bag. She also purchased the extended warranty. I had some quality issues with the bag and took it back to the store. The young lady the help was very professional and let me know that I need to contact the 3rd party warranty company. The claim needs to be filed on line. I filled out the questionnaire. I got an instant response that they wouldn't help me. I had to call Callaway and they took care of me. It doesn't look good on a company when the managers dont have the authority to take care of customers and have to rely on a 3rd party companies. I can understand this for exercise equipment but for a golf bag? Sad to see.
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