MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Written by the business, not verified by us.
Is Sur La Table legit?
Sur La Table (www.surlatable.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and quick to resolve unexpected order issues or missing items. Shoppers deeply appreciate the responsive support team that swiftly handles product replacements and answers all shipping questions with great care.
However, some customers also noted frustrating experiences when delicate items occasionally arrived damaged or missing entirely from their delivery packages. A few reviewers were completely unhappy with unhelpful service responses regarding product warranties, manufacturing defects, or strict store policies. People mentioned that resolving these specific product flaws felt difficult and required extra effort.
Auto-generated from all reviews of this business. For reference only.
I have always enjoyed using Sur La Table's cookware and have had only good experiences. I can now say the same for their customer service. After noticing a significant drop in price on an item I ordered, I contacted their customer service and rep Mayra Gutierrez responded swiftly and put a price adjustment into motion. The quick response is very much appriciated and will ensure that I continue to buy from Sur. Thank you!
Reply from Sur La Table2025-12-18
Hello Sharon,
We’re delighted to hear that you’ve consistently enjoyed our cookware and that your recent experience with our customer service met the same high standard.
We’re glad Mayra was able to assist you quickly with the price adjustment, and we’ll be sure to share your feedback with her. Providing prompt and helpful support is very important to us, and we truly appreciate you taking the time to let us know.
I needed to update my shipping address, and since my item was coming directly from the vendor, the team had to reach out on my behalf. Mayra emailed me personally right away and kept me updated through the whole process. She confirmed the address change quickly, and I really appreciated the level of care and communication. Knowing this kind of support is available makes me want to continue shopping with Sur La Table. Thank you!
Reply from Sur La Table2025-12-18
Hello Caitlin,
Thank you for sharing your experience! We’re so glad Mayra was able to help with the address update and keep you in the loop throughout the process. She really cares about making things easy for our customers, and we’re happy that showed.
Tovala
KNIVES ETCETERA®
Williams Sonoma
Cleanomic
Our Place
cmpersonalgifts
Scheels
MightyNest