The customer service at Sur La Table is incredible
The customer service at Sur La Table is incredibly responsive. I purchased an SLT airfryer at Costco about two years ago and recently noticed some rust spots inside the oven. They looked like food stains so were easy to overlook. I submitted an online question to SLT with photos to ask if this was normal. I got an auto-reply and, on the same day, I received an actual reply from Roberto Acevedo in Customer Support! He apologized for the defect, but since it was purchased at Costco, he also gave me instructions and contact details for the folks that would take care of my request. I emailed them and the next day, received instructions to take it back to Costco for an exchange or refund. Issue resolved and all during Thanksgiving. Very, very impressed.