I had to return an item for credit…
I had to return an item for credit which was relatively painless given the clear concise instructions. However when the credit was made to my credit card is was for only half of the full amount I had paid. I contacted Sur La Table using its website and recieved an immediate acknowledgement and a promise to get back to me in 48 hours. In 24 hours I received an email with the correct credit amount returned to my credit card. I am very impressed with the attention my complaint was handled.