My wife and I love Bobs
My wife and I love Bobs. They’ve furnished our entire house. I hope they see this review. Our final purchase. A very expensive sofa set. One was defective. We were assured. It would be taken care of. On the third attempt. The first delivery window came and went. I wasn’t informed another window had been assigned. I found this out through their AI assistant. That window came and went. The AI didn’t help me with this one. So after 45 mins with customer service. I find out there was an internal issue with my delivery. They were trying to get it to me. 7 hours later. Still waiting. My time is valuable. Unacceptable from the dispatch. Very frustrating disappointing. Bobs you have paying waiting customers. I believe we should be kept in the loop. Your AI is no help with a real world issue. Communication is important.