Bait and switch
Bait and switch. I was quoted $675 to ship an SUV from NC to KS. Before paying the deposit, Emelia confirmed that the price would not increase. After a driver was found, I was then told by Nathan the price was $1,495. I asked to cancel, and they would not let me and threatened to charge a $200 cancellation fee. After much complaining, Nathan got his manager David on the phone who finally gave me a price of $1,000, which I paid to avoid losing my $150 deposit and $200 cancellation fee. I will never use Smart Carship again!