Smart Carship LLC is an innovative leader in the auto transportation industry, focused on providing exceptional, reliable, and customer-centric services. Our company was established to break free from industry norms and provide a more transparent, trustworthy alternative to traditional auto transportation practices.Our network comprises of professional, trusted dispatchers, and truck drivers who ensure that your vehicle is handled with care and delivered safely and on time. At Smart Carship LLC, we're not just transporting vehicles, we're building long-lasting relationships with our clients.
Written by the business, not verified by us.Smart Carship LLC (smartcarship.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 74% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; 70 of them were added in the last 12 months. Last updated 2026-08-29.
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and the smooth transport process, noting that their vehicles consistently arrive on time and in great condition. Many people really appreciate the dedicated support agents who stay in touch and keep them updated throughout the entire transportation journey. Some reviewers were not happy with unexpected price increases and extra fees, mentioning that the initial quotes changed significantly closer to the scheduled pickup date. A few other people also felt that scheduling and communication could be improved when dealing with unexpected logistical delays or coordination issues.
Auto-generated from all reviews of this business. For reference only.Absolute nightmare. Tom from Smart Car Ship LLC (Prime Car Ship) took a $3000 deposit via wire transfer and failed to provide any service. He lied about having a ZIM booking, failed to pay the carrier (JAL Freight), and left my vehicle stranded in Houston while the driver held it for ransom. I had to file a federal complaint with the FMCSA to get my car back. This company is deceptive and operates without integrity. Do not trust them with your money or your vehicle.
Scammed me out of $100 deposit. Never received service. Then refused to respond to my text and calls.
> > > Wilson lies, his lies cost me $600.00 in storage fees at Copart. I am a senior citizen helping a 86 year old Korean vet with the purchase and shipping of a 2006 Dodge van. I signed a contract with Wilson at Smart car ship for $575.00 to ship a van (contact information above contact Wilson and tell him what you think). Wilson tried several times to force me to pay a shipping fee that was double the contract price I refused. Wilson lies, his lies cost me $600.00 in storage fees at Copart. Wilson shipped the van without my knowledge telling me the shipping cost was going to be $798.00 cash on delivery and the $175.00 deposit fee that Wilson will not refund me. The van did show up costing me a total of $975.00 plus the storage costs of $600.00 not what the contract says for a total of $575.00. I think Wilson is sitting in India trying to scam the people of the U.S.A... Wilson lied the entire time I communicated with him, he thinks he is slick and a good liar, he is not...
Our car was transported in a timely manner on a very short schedule for a reasonable cost. Advice for anyone transporting a vehicle, plan ahead as far as you can. It will cost you less. We waited until Christmas week to book our transport and we had to have the vehicle there before Christmas. Mike Miller made it happen for a reasonable price driver was professional, friendly, courteous, and on time Remember your schedule determines your cost. We highly recommend Mike Miller and Smart Car Ship LLC.
I had a good experience with Ken Anderson. The response time was fast and his constant updates showed great customer service. Many thanks
Fast and easy transaction. Prompt payment. :)
Unprofessional and dishonest broker. I dispatched a driver on a load that was confirmed at $950, but after pickup we found out the broker had a different contract showing only $800. This is a clear case of rate manipulation and deception. Because of this broker’s actions, the driver was put in a bad position after already committing to the load. This is not how ethical brokers operate. Dispatchers and carriers should double-check paperwork and be very careful before working with this company. I do not recommend doing business with this broker. (571) 267-1634 broker number
Sam did an amazing Jon getting my vehicle transported so fast and best prices
roma was the best person i met in this transfer of my sons vehicle Roma thank you so much for all your help and from now on you gonna be my person to call to transfer my vehicles
I had an excellent experience working with Smart Car Ship they reached out to me quickly, after I had submitted a request for moving a vehicle, they worked very well with me, answered all my question, they will definitely get my future business
Contracted with them to move my car for $890. I paid $250 deposit. When time came to move my car I was told an additional $1500 was required. REFUSED to refund my deposit.
It was easy to work with! Thank you guys!
Sam helped in all support and speed for the closing of the load, I highly recommend it!
Roma is fantastic,On time, professional, and courteous. Looking forward to more business together. Thank you for great service!
Best customer service. Sam got everything done so fast, will not deal with anyone else. Hands down best company to get your car transported
Jennifer at smart carship honored a months old quote, despite increased operating costs. Car was picked up the next day and delivered the following day. No deposit was paid upfront, no added costs. The only recommendation I have is verify with your driver at pickup which app he uses for payment. Ours only took Zelle.
I had an excellent experience working with Sam on the logistics of shipping my car from Maryland to Seattle. He made the entire process smooth and stress-free. Sam was professional, organized, and always kept me updated. Everything went exactly as planned, and my car arrived on time with no issues. Outstanding service, highly recommend! Marianne , Maryland
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