Communication and honesty all the way
Communication and honesty all the way ! Emilia Smith was great ! Looking forward to do business with them in the future !
About Smart Carship LLC
Data updated- Website
- smartcarship.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 70 reviews
- Replies to negative
- 0% (0/27)
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About this business
Smart Carship LLC is an innovative leader in the auto transportation industry, focused on providing exceptional, reliable, and customer-centric services. Our company was established to break free from industry norms and provide a more transparent, trustworthy alternative to traditional auto transportation practices.Our network comprises of professional, trusted dispatchers, and truck drivers who ensure that your vehicle is handled with care and delivered safely and on time. At Smart Carship LLC, we're not just transporting vehicles, we're building long-lasting relationships with our clients.
Written by the business, not verified by us.Is Smart Carship LLC legit?
Smart Carship LLC (smartcarship.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 74% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; 70 of them were added in the last 12 months. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and the smooth transport process, noting that their vehicles consistently arrive on time and in great condition. Many people really appreciate the dedicated support agents who stay in touch and keep them updated throughout the entire transportation journey. Some reviewers were not happy with unexpected price increases and extra fees, mentioning that the initial quotes changed significantly closer to the scheduled pickup date. A few other people also felt that scheduling and communication could be improved when dealing with unexpected logistical delays or coordination issues.
Auto-generated from all reviews of this business. For reference only.What people say
Bait and switch
Bait and switch. I was quoted $675 to ship an SUV from NC to KS. Before paying the deposit, Emelia confirmed that the price would not increase. After a driver was found, I was then told by Nathan the price was $1,495. I asked to cancel, and they would not let me and threatened to charge a $200 cancellation fee. After much complaining, Nathan got his manager David on the phone who finally gave me a price of $1,000, which I paid to avoid losing my $150 deposit and $200 cancellation fee. I will never use Smart Carship again!
They are a great company
Roma made a great work
they quoted service to hawaii for my…
they quoted service to hawaii for my car from seattle to honolulu for 1750.00 an 200 # of personal items . after confirming and reading revies I agreed and sent 350.00 booking fee they arrived 1 day early for pickup and informed me no personal items in vehicle the driver accepted my car after photos and departed. in the morning I received an update bill for 4167.00 I called and protested they reduced to 2600.00 on top of the 350.00 I had already paid . at this point my car is in ca. on the car carrier they use this as leverage for you to pay there up charges Ihad to pay a 200.00 cancellation fee and agree to pay trucker his fee of 625.00 to get my new booking with matson for my shipping !! they are a bait and switch and have you left you at unfortunate situation In my case It cost me 350..00 plus 200.00 to get my car to matson for ocean transport
Price&comunication
Started a quote with $575 then it went up to $1,000 then it went up to $1,500. The low quote was just to suck you in so they could get your business then settle on $1,400 a guy showed up that didn't speak English. He drove off and left me hanging and the only reason Roma called me back is I told him I wanted to terminate the transaction. Then he called back, sent another guy that was very helpful and done a good job. But pretty shady business to almost triple the charge. Would not recommend this business.
I am West USA Transport
I am West USA Transport. I worked with this company. Amazing company amazing dispatcher his name. Is Sam recommend 10 times over.
Great job
Had a great experience with this shipper. Looking to work with you again
Good job.
They did a good job.
Very good service
Very good service. Thank you very much Wilson Smith. For that.
good broker
Marina Rose
These guys were awesome the delivery of…
These guys were awesome the delivery of my car was flawless. My guy Wilson Smith was awesome and took great amazing care of me
Great shipper
Great shipper,will use them again in the future
GREAT EXPERIENCE
GREAT EXPERIENCE ZARA WAS THE AGENT WHO ATTENDED US, VERY PROFESSIONAL. THANKS
An excellent professional, communication was always fluid
Sam was excellent professional, communication was always fluid
BUYER BEWARE
BUYER BEWARE. I’m not sure how this company has any stars. If I could give no stars I would. They are bait and switch scam artists. Jessica will tell you a price and a confirmed driver then the day of say that the driver is not available and the only available ones are 3x+ the price the quote you. DO NOT SIGN THE CONTRACT. DO NOT GIVE THEM YOIR CREDIT CARD. They will lie through text saying that you can cancel and get a full refund only to make you sign a contract that says you cannot cancel and on top of it a $200 cancellation fee will be charged! DO NOT FALL FOR THIS SCAM!!!!
Zara Kevin was very professional and…
Zara Kevin was very professional and helpful throughout the entire process. The communication was clear, timely, and polite, making everything smooth and easy. I truly appreciate the great service and would be happy to recommend.
Worked very diligently to get me a…
Worked very diligently to get me a competitive quote. I would definitely try to use them again on my next move!
This is the 2nd time I have used Smart…
This is the 2nd time I have used Smart Carship LLC and have had a pleasant experience with broker, Zara. She gives excellent customer service and does her very best to meet your needs by being diligent at finding you the best deal possible. I have had such a good outcome the first time when I towed my 2015 Honda Pilot and this time with in less than 2 months was a 21’ RV both coming from Michigan to Texas. I would definitely recommend their services. The drivers were also easy to work with which makes for a good overall experience.
Great communication from Zara Kevin
I work in auto transport and recently worked with Smart Carship LLC. Big thanks to Zara Kevin—she made the whole job smooth and stress-free. Communication was on point, paperwork was ready when I needed it, and everything moved right on schedule. As a transporter, that kind of reliability is huge. I’d gladly work with Smart Carship LLC again and recommend them to anyone needing a solid, professional team.
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