Rumble 40 amp warranty claim (excellent experience)
I contacted Fender support about a problem with an amp that was still within the initial 2 year warranty period. Fender took my information and my case quickly. They decided that I qualified for a free replacement. Fender shipped a new amp to me which arrived in just over a week. Everyone I dealt with on the phone and over email were very helpful. They have a small company feel (none of that "we are experiencing an unusually high call volume..." waiting game nonsense on the phone, and no oversees call-center outsourcing) that i didn't expect from a company who sells hundreds of thousands of guitar amps every year. Fender provided great support on all fronts.