Sam from Fender is the most helpful…
Sam from Fender is the most helpful customer service rep I've ever interacted with.
About Fender Musical Instruments Corporation
Data updated- Website
- fender.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (5/5)
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About this business
An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Written by the business, not verified by us.Is Fender Musical Instruments Corporation legit?
Fender Musical Instruments Corporation (fender.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team and customer representatives for being exceptionally helpful, responsive, and going above and beyond to quickly resolve equipment problems. Many people deeply appreciate the seamless communication, polite service, and prompt product replacements provided when items require warranty attention or arrive damaged. However, some customers also noted frustrating challenges with software activation codes, registration errors, and digital audio workstation features that felt unready. A few reviewers expressed strong disappointment regarding product quality control, citing persistent technical bugs and difficulties with specific hardware components.
Auto-generated from all reviews of this business. For reference only.What people say
Outstanding customer service
Outstanding customer service experience from Fender. Quick response, and went above and beyond expectations with my warranty issue.
Mod Shop Is A Failure (UPDATED)
This is directed at The Mod Shop; I have ordered at least ten instruments from the Fender Mod Shop, in addition to owning a slew of other Fender guitars. Mod Shop has always been reliable with their advertised completion/shipping time of thirty days. My last build was late, and now my present build is two weeks past completion. And I'm not the only buyer experiencing this issue. Some other buyers have gone over two months before receiving their instruments! And Fender has already been paid for these products! Service has been responsive, but it's the same canned response that everyone gets. I'm ticked off to the point I'll never buy another Fender product as long as I live. UPDATE: I was just contacted by Fender and I appreciate their explanation. As a lifelong carpenter, I also appreciate the issues they are having and are presently working through. Sorry I was a little harsh on my review.
Reply from Fender Musical Instruments Corporation2026-08-31
Thanks David for sharing. While we strive for a 30 day turnaround on Mod Shop builds, and for the most part do meet or exceed that goal, some builds are delayd for various reasons - parts availablilty, quality issues that arise during finishing, etc. Sorry for the frustration as it seems you are a big Mod Shop fan. I'll have Brad reach out to see what can be done. Stand by.
Customer service
Will. D and Bradley Shelton went way above and beyond for me. I can't recommend them highly enough. Thank you Fender for standing behind your products. Branson Welsh
Reply from Fender Musical Instruments Corporation2026-08-31
Thanks Branson - anytime!
Thanks for being there to work it out
Fender has been catching a lot of flack lately. As an artist, designer, luthier and instrument maker myself, i feel a debt of gratitude to the legacy of Leo Fender. Everyone from the shopkeeper to the guitar tech on tour, to the diy folks at home have been given a leg up by Fender, IMHO. There’s so many options and price points for customizing your purchases too. Maybe to some degree, folks have taken it for granted .. and that perhaps in part has sparked a natural response from Fender. Anyway…. more presently,.. on another of my purchases.. a set of pickups , i had a quality control issue that i only noticed after the warranty period had expired. I contacted Mark B at Consumer Solutions (or Relations.. i forget) and told him my dilemma, I supplied my receipt and pictures of my issue. No questions asked Mark B took care of me. My new set of pickups just arrived and i’m just about back in business! Thanks Mark.! And as a final point of comparison, i’ve been trying to get a dental appointment for weeks now and have yet to even get a local receptionist on the line to put me on the schedule. Yet during this same timeframe i’ve had a rep from ‘big bad money grubbing’ Fender personally correspond with me and immediately resolve my issue. Tonight, i’ll have my ‘82 Jazz bass back in business! But still no idea when my dentist can get me in. I understand there are nuances and layers to every issue. Fender isn’t perfect. I’m rocking parts myself that aren’t always boutique perfect, but whenever i’ve had an issue, someone has been on the other end of the line and accountable. As the years have gone by, I’m realizing that i don’t always need perfect, but i do need people who can think, make decisions, troubleshoot. Fender has always been brilliantly realistic. Leo’s designs were visionary, ahead of their time.. and down to earth practical. Realistically, I just need a business to hire folks who can work it out. I love my Fenders.. and i guarantee you none of them are like anybody else’s.. because Fender makes it so easy to professionally or even diy customize. And equally, i love that… so far, folks at Fender have been there to ‘work it out’ when that’s been needed. Thanks Mark B. Thanks Leo
Reply from Fender Musical Instruments Corporation2026-08-31
Awesome! Thanks Michael for the kind review and continued support. We do stand behind opur products and fully support the players that use them. I'll be sure to share this with the rest of the team!
Charvell guitar parts
Charvell guitar - hard to get any part that is broken, but here in Fender, they kindly send me new part, for free!!! I really apriciate the gesture, thank you
Reply from Fender Musical Instruments Corporation2026-08-27
Our pleasure, Klemen. Happy to hewar that we were able to take good care of you.
Good Save by Kane
I had a pretty rough quality control experience with an online retailer and was pretty dejected about trying to add a specific Charvel to my collection. I called Fender and was suprised I was not chatting with AI or Dr. Google. Kane was a real person, with real listening skills, and while he didn't have the magic wand to fix the factory QC on this particular model, he did make me feel good about the brand. He went above and beyond to confirm why I have been and will remain a loyal Charvel owner. For the time being, I decided to give Fender time to fix the Charvel issue. So I bought an EVH 5150 Deluxe instead. Actually, two.
Reply from Fender Musical Instruments Corporation2026-08-27
Thanks Sean - We appreciate the continued support and thanks for sharing your experience with us.
Fender has seriously provided me with…excellent customer service.
Fender has seriously provided me with the best customer service I have ever gotten. I received a new Telecaster and the 3rd fret was not repairable and buzzing because it presented itself as too high, when it was actually too low. Obviously after the initial aggrevation, I emailed customer support, it went back in the box, a shipping lablel was sent and a replacement went out. It was that simple. Thank you David for all your help
Reply from Fender Musical Instruments Corporation2026-08-24
Beautiful - thanks James. We do truly stand behind our products. Thanks for letting us know we took good care of you.
100% satisied
Bradley Shelton, one of your employees is a top notch employee. He was very polite, professional and very efficient.
Reply from Fender Musical Instruments Corporation2026-08-24
Thanks Cary - Glad that Brad was able to make everything go smoothly for you.
Good product and excellent customer support
Good selection of products and it was easy to find the guitar we wanted on the website. Ordered with no fuss and arrived within 3 working days. Very pleased with the guitar selection and it sounds great. The customer support team was very helpful and prompt with their responses.
Reply from Fender Musical Instruments Corporation2026-08-24
Thanks John - look for more improvements coming to the website in the neasr future.
Epic Customer Service: How Fender and Bradley Shelton Saved My Jackson Guitar!
Several years ago, I bought a Jackson RR3 guitar at Guitar Center. I am from Costa Rica, and after a while, the guitar developed an issue where the Floyd Rose posts broke while I was dive-bombing. Knowing this wasn't normal, I tried to contact Guitar Center as well as several Jackson representatives in both Costa Rica and the US to help me validate the warranty. Unfortunately, because I was in Costa Rica, no one was able to help me. I eventually tried to fix the guitar myself. After several different repairs, it was still never in optimal shape. I decided to give it one last shot and contacted Jackson/Fender directly. That is when I connected with Bradley. Long story short, after years of hitting dead ends, Bradley helped me the exact same day I posted my inquiry on the Customer Service page. He got moving on it immediately. I sent him the pictures, my receipts from Guitar Center, and all the required information. Within a week max, he reached a resolution for me: Fender determined they would send me a brand-new guitar—even after all these years! I just received the guitar two days ago. It looks great, it plays great, it feels awesome, and I couldn't be happier to finally have this beautiful instrument the way it was always supposed to be. Thank you so much to Bradley and Fender/Jackson for truly taking care of me! I have always been a fan of Jackson (thanks to Megadeth, to be honest), but now I am even more in love with the brand. Thanks to this incredible experience, I cannot wait to own more Jackson guitars in the future!
Reply from Fender Musical Instruments Corporation2026-08-24
Thansk Manuel. Back to dive-bombing I see! Well done. Very gratifying to hear.
Fender went WAY above and beyond!
I’m absolutely amazed by Fender’s incredible customer support, especially the excellent attention I received from Carina C. (Supervisor, Player Experience). I had an issue with my brand-new Rumble 100 bass amp, which stopped working during its very first use. Fender went above and beyond to resolve the problem. They coordinated with a local dealer in Mexico, sent me a brand-new replacement amplifier, and even allowed me to keep the defective one. The fact that they were able to handle everything so smoothly even though I’m located in Mexico is truly impressive. I already own several Fender products, but after this experience, I’m completely sold on the brand. Fender has definitely earned a customer for life!
Reply from Fender Musical Instruments Corporation2026-08-19
Thanks Lou, we appreciate the continued support. We know sometimes international issues can have their challenges, so we're glad we were able to get everything taken care of.
Chatted with Kane--told him at the end…
Chatted with Kane--told him at the end of the call it was probably the best customer support experience I've ever had. Troubleshot my amp issue with me, quickly provided a remedy, offered me options at every step based on what would be easier for me, and then offered some helpful tips to me as a new electric guitar player. Really good dude.
Reply from Fender Musical Instruments Corporation2026-08-19
Great to hear, Tom! Feel free to reach out with any questions you have on your new journey!
Asked how to get a replacement for a…
Asked how to get a replacement for a fairly easy to source part for a model still made, but they wanted me to show a proof of purchase on a 20 year old custom shop guitar just to proceed. They are supposed to be a guitar company not Walmart. EDIT: They made good on finding the part.
Reply from Fender Musical Instruments Corporation2026-08-24
Gald we were able to get you squared away. Thanks, Bert.
Amazing Customer Service
There was a snafu when I ordered a new guitar, but it was no fault of Fender, but rather the shipping company, FedEx. When I contacted Fender, specifically Carina C., Supervisor of Player Experience, she jumped right in and tracked the issue until it was resolved. She even had a backup plan. The customer service was amazing and I highly recommend Fender!
Reply from Fender Musical Instruments Corporation2026-08-17
Sweet! We work well with our partners to get issues resolved and it looks like Carina was well ahead of things. Thanks, Bud for taking the time to write such a great review!
Very pleased with the customer service…
Very pleased with the customer service we received. We had an issue with our system and were taken care of promptly without a hassle. Thank you!
Reply from Fender Musical Instruments Corporation2026-08-17
You are so welcome, Tammy. Glad we were able to help!
Friendly/pleasant /effective customer service rep
Friendly/pleasant customer service rep Shane answered all questions efficiently. He's a credit to the company !
Reply from Fender Musical Instruments Corporation2026-08-17
Thanks Ben! We'll be sure to let Shane and the rest of the team know!
I am a beginner bassist
I am a beginner bassist. I am blind. I purchased a Mustang Mico Plus headphone amp and downloaded the Fender Tone app. I had a ton of questions because the manual was small and the Tone app has small text. I contacted Fednder support, advised them of my issue, and Kane K. contacted my via email. I probably emailed Kane 8-12 times with questions, what-ifs, and how do I's, and he answered each and every one. It's not easy working with the blind over email but Kane did a great job. He cleared up my understanding of what the Micro Plus could/couldn't do and I am now using the device. As a side note, I appreciate that I gor a human response and not a canned AI bot. I told Kane that I have equipment that allows me to read printed equipment and he sent me downloadable links to print manuals and a pdf attachment. He also sent video links that although I can't see, I can haer. All of it was a big help!
Reply from Fender Musical Instruments Corporation2026-08-17
Thank you David - this was very gratifying to hear. Sometimes, you just have to have the human touch. We're so glad Kane was able to get all of your questions answered and could provide resources to assist you. All the best on your journey to becoming an awesome bass player and welcome to the family!
Thank you Kane
Today I had the absolute pleasure of speaking and dealing with Kane. This was, by far, the best customer service experience I have ever had. I am blown away at how professional, patient, kind, helpful, respectful and friendly he was. This experience was at another level!!! He took care of my issue promptly and made me feel like he truly did care about fixing the issue. He made me feel valued as an individual rather than just feeling like another number. He took the time and addressed my issue promptly and made me feel that he genuinely cared about resolving it and showed genuine concern. Overall, this was an EXCEPTIONAL customer experience. I felt genuinely valued, listened to and supported throughout the entire process. The professionalism, care and willingness to help made a real difference and left me with a very positive impression. I am just getting back into playing the guitar and Kane has made the experience so much more enjoyable. His knowledge, patience, and willingness to help have given me the confidence and encouragement to keep learning and improving. Kudos to Kane for his exceptional customer service and for making this experience a very positive one! Keep up the great work Kane and thank you. John Sacco
Reply from Fender Musical Instruments Corporation2026-08-16
Thanks John for this outstanding review! We certainly appreciate you taking the time to write. As well as Kane took care of you, it is our hope and mission that no matter which agent you encountered, you would receive the same level of customer care. The consistent experience is what we strive for. I will share your review with Kane and the rest of the Player Experience team as well - we love hearing this kind of thing. Thanks again, and good luck getting back into the swing of things. All the best!
Stellar replacement item experience.
Ordered a bass from fender, which got damaged by carrier in transit. Replacement process was easy and I got a response email by next morning with return instructions/label. David Lansing at fender made the process painless and immediately shipped out a new bass once they got confirmation the damaged one was en route. Top notch customer service.
Reply from Fender Musical Instruments Corporation2026-08-13
Thanks for taking the time to write, Christine. Nice to hear Dave hooked you up so quickly.
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