An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Written by the business, not verified by us.Fender Musical Instruments Corporation (fender.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team and customer representatives for being exceptionally helpful, responsive, and going above and beyond to quickly resolve equipment problems. Many people deeply appreciate the seamless communication, polite service, and prompt product replacements provided when items require warranty attention or arrive damaged. However, some customers also noted frustrating challenges with software activation codes, registration errors, and digital audio workstation features that felt unready. A few reviewers expressed strong disappointment regarding product quality control, citing persistent technical bugs and difficulties with specific hardware components.
Auto-generated from all reviews of this business. For reference only.The response time, and that they took the time to answer a small question is revealing of employees who are awesome. And the company that allows them the time to do this is great.
Appreciate the kind words, Darrel. We really do have awesome employees - thanks for noticing!
I experienced issues with shipping and David Lansing and Shane could not have been more understanding and helpful. They quickly resolved the issue and made sure I got my guitar as soon as possible. I appreciate all the help and the guitar is beautiful! Thanks again!
Thanks for the great review, Connor! We appreciate you letting us know!
Carina C, supervisor at player experience , has been tremendously helpful in a couple of different situations. As a consumer and long time Fender player, I really value her response to my needs! -Jeff C.
Awesome, Jeff - glad we could add value to your experience. Thanks for the continued support.
Here is a company that truly stands behind it's products. I love my Fender Mustang LT25 guitar amp, it's my go amp for practice. But after owning it for a year it developed a loud hum. I emailed tech support and got Mark B on the case. He was knowledgeable, courteous, and professional. He walked me through some simple stuff and we determined that there was a defect. He immediately shipped me a new one that arrived in just a few days. I can't adequately express how simple the process was. I own a few Fender products and look forward to getting more. Thank you Fender, and thank you Mark B, for keeping it real.
Thanks Paul - glad the experience was hassle free for you. We appreciate the continued support
Bradley provided remarkable customer service. There were issues with my Mod Shop order and he was always prompt with responses and clear with communication. In an age when it is a serious struggle to talk to a human to resolve issues, Bradley continuously exceeded expectations and treated me with dignity and respect. Because of his customer service, I will look to Fender first whenever I (or anyone in my band) are in need of gear or equipment. Thank you!
Thanks so much, Joseph! We appreciate you letting us know. While we are sorry for the issues, I'm glad we were able to put things right. It means a lot that you wrote to let us know. All the best.
I’ve bought Fender products many times and have always been satisfied. I had a problem with a new amp bought recently, and after contacting Fender directly, they handled the situation quickly. Really happy with their commitment to providing excellent customer service.
Glad we were able to keep up the good work!
David help with my problem made it quick and easy gave me a solution and all around was very helpful.
Thank you, Caden. We're always here and willing to help!
We had an issue with a guitar and reached out to Fender to see if they could help. The customer service rep, David Lansing, immediately responded and sent out a replacement! We are thoroughly impressed with Fender and in particular, with David! Thanks!
Outstanding! Thanks Thomas. We appreciate the feedback.
I wasn't sure what to expect when I contacted Fender for help with not 1 but 2 bass guitars. Will D. was amazing and showed me that Fender really does care about its customers. He went as far as getting me a completely new bass because the first one had a truss rod/neck issue. And he had extreme attention to detail, taking the time to get me a missing allen key and even a bridge saddle for another bass I was having issues with. He stayed in contact with me for as long as I needed and seemed to genuinely care about the issues I was having. I have tons of Fender guitars and I feel even better about trusting them as a company after my experience with Will. He would not rest until all my problems were taken care of!
This is so awesome to hear, Erica. Sounds like Will was determined to see you taken care of. We appreciate you taking the time to write about yopur experience. I will share this with the team.
We had an incomplete delivery despite being advised that the order had been completed. I contacted Fender Customer Support [Ben A] who was absolutely brilliant at registering and resolving the issue. In addition, communication was efficient, honest and timely. We are more than satisfied - thank you.
This is great to hear, Deborah - I will certainly share this with Ben and the UK team!
Wow, at age 71 this was my first ever need to contact Fender support. I had bought a new amp and then realised that what I really needed was a different model. When I put my return request in, I was contacted right away by David Lansing, Supervisor, Player Experience Representative, to help me through it. He treated me as if I actually mattered, and with a great, positive, friendly attitude, he set the process in motion, supplying me with free shipping label etc. and let me know I would be fully refunded. Trying to find my original order number, I realised to my horror that I had actually NOT bought it direct from Fender as I had the replacement, but from a big store guitar company. No problem. He still processed the refund (even though I had put wheels on it!!). Check en route as of today. THIS...is how you do first rate, professional, industry-leading customer service. I continue to be a Fender fan and customer for life (however much longer that may be...)! Well done guys. :-)
Thanks for taking the time to write, Alan. We appreciate you letting us know about your wonderful experience.
Lost a specially produced pickup screw on my 2004 American Deluxe Strat. Couldn't find it anywhere ind the world. Wrote Fender.com support, who sent me a new one free of charge. Thank U Fender!!!
Thanks Simon - glad we were able to get you taken care of.
I emailed Fender about a problem with my Mustang Micro Plus. Shane F. responded quickly, gathered the necessary information, and had a replacement on the way in a day or two. Outstanding customer service is a rare find. Thanks, Shane!
Awesome! Thanks for taking the time to write. I'll let Shane and the team know how he took care of you.
I rarely write reviews, but this experience deserves one. My Player Plus Stratocaster developed a broken locking tuner during a routine string change. I contacted Fender EMEA expecting to buy a replacement part, but after reviewing my case they sent me a complete replacement tuner set free of charge. Tobi was incredibly helpful throughout the process. Fast responses, excellent communication and a very generous goodwill gesture. This is exactly the kind of customer support that builds long-term trust in a brand. Thank you, Fender EMEA!
Thank you Julien. This makes your review all the more impactful to us. Thank you for taking the time to write and let us know how well Tobi took care of you. I will certainly share this with both he and the rest of the EMEA consumer team.
Had an issue with a Mustang Micro (which is excellent) - so reached out to Fender for help. They sorted it out and sent a replacement without any dramas at all and were very helpful throughout the process. Big thumbs up for both the product and the customer service.
Nice to hear, Dan. Thanks for taking the time to reach out to us and let us know about your experience. No drama - just the way we like it! Enjoy!
I had an amazing experience dealing with the Fender Player Experience Representative team, and Will D. specifically. He responded within a few hours(was advised it would take up to 5 days on website). He was responsive throughout my interactions with him and went above and beyond to help me resolve my issue. I felt fully supported by him throughout the process which was seamless and can only be described as Outstanding Customer Service. Thank you!
Awesome John! Thanks for taking the time to write to us regarding your experience with Will on the Player team. I'll be sure to share this with him and the team. It was especially gratifying to hear we responded so quickly.
Wow! What great customer service. I purchased an open box Acoustic Junior amp and did not get the magnetic overlay for the foot switch. I called customer service and Will D mailed the overlay within days, free of charge. There are very few places you get that kind of service in today's world. Thanks
Thank you, Erik - glad Will was able to get you taken care of so well. Enjoy your new amp!
It had been a while since I logged into my Fender account and things have changed since last time. I had difficulty logging in but the folks who traded emails with me for more than a week or diligent and kind and forgiving in helping me understand things I was not understanding in order to update my account. These were conscientious people who exhibited a tremendous amount of patience with me until everything was resolved. The show tremendous insight and determination. I appreciate them very much for that. I wish every customer service experience from every company I deal with could meet the standard for customer service that these folks have set.
Thank you Phil - we appreciate hearing this. Happy to hear that we took our time to ensure everything was resolved for you.
I had trouble with noisy switches and knobs. Fender replaced it with a new one under warranty and it works perfectly.
Great to hear! Thanks John. We appreciate the continued support.
Downhill. Get yourself a Warwick instead.
Hi James - if you have any specifics, I have requested further information from you regarding any QC issues you may have experienced.
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