An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Written by the business, not verified by us.Fender Musical Instruments Corporation (fender.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team and customer representatives for being exceptionally helpful, responsive, and going above and beyond to quickly resolve equipment problems. Many people deeply appreciate the seamless communication, polite service, and prompt product replacements provided when items require warranty attention or arrive damaged. However, some customers also noted frustrating challenges with software activation codes, registration errors, and digital audio workstation features that felt unready. A few reviewers expressed strong disappointment regarding product quality control, citing persistent technical bugs and difficulties with specific hardware components.
Auto-generated from all reviews of this business. For reference only.Contacted customer service regarding a billing issue that very well "might" have been my fault, don't think it was but it might have been. Received a very timely and courteous response from David Lansing Supervisor, Player Experience Representative helping me get things straightened out. My high opinion of Fender was just reinforced, Thank You
Thanks Geo - happy we could get the issue resolved so quickly!
Thanks Giordano! Glad we could help!
This was the quickest and the most helpful answer i 've ever received! It was a technical issue for a Mexican Jazz Bass 1999. I wanted to know about the truss rod nut and Mark (at the end the details) helped me a lot! Thanks a lot! Mark B Player Experience Representative Fender Musical Instruments Corp. 4625 E Paradise Village Parkway N Phoenix, AZ 85032
Thanks Angelos. We strive to provide the best service in the industry. Looks like Mark delivered! Thanks for letting us know.
Kane Kitchen was a great help in guiding me through the warranty process. The customer service was exemplary!!
Awesome. Thanks Jake. I'll share this with Kane and the rest of the Player Experience team.
I recently contacted Fender EMEA regarding a problem with my guitar. I received prompt attention and support and Louis and the team went above and beyond to resolve my issues. This experience reminded me why I’ve been a loyal Fender customer for many decades, I couldn’t be happier!!
Thanks so much for letting us know that Louis and the team in EMEA took such great care of you. We appreciate the kind words.
I just purchased a bass from Fenders MOD Shop. This is, by far, the sweetest thing I've ever laid my hands on. OMG! Everything about my new bass is more than perfect! And it plays as well as it looks , and it is breathtaking! Well done! Brilliant!
Thanks Darren - we hope you get many, many years of enjoyment out of your new Mod shop bass! I'll be sure to share this with the Mod Shop team - they love hearing this kind of feedback.
Best customer service on the planet. Fast response with zero issues. Thanks for all your help, Mark. Rick
Thanks Rico! This is what we like to hear! We appreciate you taking the time to write.
Had a very complicated issue regarding several faulty Fender pickups from multiple sets and both Caesar T & Justin G went above and beyond in resolving the issues with the pickups and getting me complete functional sets. Definitely not a just a simple replacement. Very timely response and communication. Thank you both again! Mike
Glad we were able to navigate through a complex issue to get you resolved. We appreciate the continued support.
Kane Kitchen is an exemplary customer support agent, I have never had such a good experience with a company regarding an issue as I have with this person leading my support ticket. Thank you to Kane and Fender for all your hard work trying to correct my issue with the Switchboard! I had been living in frustration long before contacting Fender support and, quickly realized, that I should have reached out sooner regarding their product.
Thanks Jonny - we're always here to help.
I had recently pruchased a Fender Telecaster direct from Fender. Kane Kitchen, Consumer Relations, handled the ordering and shipping. Kane could not have been any more helpful, or knowledgeable helping me to pick out my first Fender guitar. Kane, people like you are few and far between. Thank you again, I give you a 5 Star Plus. Dave Hryckowian
This is great to hear. Thanks so much for the nice review, Dave.
I, have been a Strat player all my life. I recently bought one from the Mod Shop, and I couldn't be more pleased. It's everything I expected. I do own many other Stratocasters but this one is very special. Thank you Mod Shop, for making my dream come true:)
"Making dreams come true" It doesn't get any better than that. Thanks so much for the kind review. We love to hear that your so happy with your Mod Shop Strat. I'll let the Mod Shop team know.
I recently had a disappointing experience with my Rumble 40 bass amps, as two of them failed within six months. After the first amp stopped working a couple of months in, I received a warranty replacement from Fender. Unfortunately, the second amp also crapped out, which led me to lose faith in Fender products altogether. I requested my money back but learned that Fender doesn’t offer refunds. Fortunately, Kane from Consumer Relations was incredibly kind and helpful. He upgraded me to a Rumble 100 and kept me updated throughout the process, providing shipment tracking details along the way. I received it a week after reaching out to him. Kane also reminded me of Fender's two-year warranty, which gives me confidence that I’ll receive excellent support if my Rumble 100 fails. Fingers crossed that it doesn't!
Thanks for this. We are pushing the issue up the ladder to see if there is anything going on. We don't see this type of thing often, so I'm sure it will be smooth sailing from here on out. Fender always takes care of their customers and always stands proudly behind their products, and hopefully we have demonstrated this in your situation. Thanks for the nice words.
Caesar Tapia provided wonderful customer support. He was very responsive and took care of my issue. I've always been a Fender fan, but now more than ever. I will continue to trust Fender and their products!
Thanks JT - we appreciate that!
Excellent customer service. I had a problem and it was sorted with no hassle.
Good to hear, Matt. Thanks for the feedback.
I purchased a tee shirt and didn't care for it when it arrived. Fender, and especially David Lansing made the experience effortless. I plan to purchase a new guitar in the near future and this experience and David's assistance will ensure I purchase it directly from Fender.
Thanks Kevin! We appreciate the continued support.
I had an issue with a guitar I purchased from Amazon and they refused to make it right, so very upset I reached out to Fender and got Mark B as my customer service representative, Mark went above and beyond to make my bad situation a wonderful one!! He was not only polite , kind and efficient but he went out of his way to make 💯 sure I was satisfied in a VERY timely manner! Fender is lucky to hv him and moving forward if anyone needs anything you shld do your best to deal with Mark B for your needs! Thanks so much Mark for all you did
Thanks Stacy. This is very gratifying to hear. Glad Mark was able to get you taken care of so well.
Playing Fender Strats all my musical career -still have my first one: a 74 in sunburst-and since 1999 I do play a 54 custom -excellence Instruments -always worth a try!!!!!!
Long time player! We love to hear it!
Cesar was my representative and was amazing.
Thanks Kevin. We appreciate you taking the time to write.
Without failure every product that I have purchased from fender works great, but that’s to be expected from such a big name. It’s the customer service that I found amazing. I recently received a new input cable and it came damaged. However in the first response I was assured I’d be receiving a replacement with absolutely no issue. Thank you Will D I was honestly a bit scared it would be way harder.
Thanks Grant. We strive to make returns and exchanges as easy and as hassle free as possible.
I bought a Fender Precision Bass from the Mod Shop. There were some issues with the build along the way that caused some delays. But it was worth the wait. Customer Service and Quality Control was outstanding. QC caught issues with the body and then with the neck, so glad they did their job. Bradley Sheldon at Customer Service was fantastic. He kept me updated along the way and pushed the build along. He offered a nice care package of Fender gear for my patience and overnight shipping once complete. Well done Fender! You have a very satisfied customer.
Excellent! Glad the wait was worth it. While we do strive to get Mod Shop builds completed in 30 days, sometimes they do run over. You were in good hands with Brad. Enjoy your new bass!
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