An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Written by the business, not verified by us.Fender Musical Instruments Corporation (fender.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team and customer representatives for being exceptionally helpful, responsive, and going above and beyond to quickly resolve equipment problems. Many people deeply appreciate the seamless communication, polite service, and prompt product replacements provided when items require warranty attention or arrive damaged. However, some customers also noted frustrating challenges with software activation codes, registration errors, and digital audio workstation features that felt unready. A few reviewers expressed strong disappointment regarding product quality control, citing persistent technical bugs and difficulties with specific hardware components.
Auto-generated from all reviews of this business. For reference only.I had an issue with my Fender order. When I contacted their customer service, I was connected immediately with an agent and the issue was resolved in one phone call. Excellent customer service by Nathan. I will definitely order from Fender again!
Thanks John. Glad we were able to take care of you so quickly.
I bought a Revelator io44 interface, and the box explicitly promises a permanent license for Studio One Artist. But when I try to register the product, it redirects me to Fender's website, and that version is gone. Instead, they give you a temporary trial of Fender Studio Pro. This is highly misleading. The Artist version is permanent—even if it's inferior to the Pro, I wouldn't need to spend more money unless I wanted to. With this temporary Pro version, my access expires in December, forcing me to either buy a new version or be left with no DAW at all. What's worse is that the Revelator io44 was built to work directly with the PreSonus/Fender ecosystem. They are essentially forcing me to buy something I already paid for when I bought the interface. I want them to either grant me the Artist version or give me the Pro version for free since the Artist version is missing. You can't do this to consumers; it's completely dishonest.
Hi Rafael - thanks for reaching out. Please shoot us an email at [email protected] about this issue and we'll look into it for you.
I contacted Fender support about a problem with an amp that was still within the initial 2 year warranty period. Fender took my information and my case quickly. They decided that I qualified for a free replacement. Fender shipped a new amp to me which arrived in just over a week. Everyone I dealt with on the phone and over email were very helpful. They have a small company feel (none of that "we are experiencing an unusually high call volume..." waiting game nonsense on the phone, and no oversees call-center outsourcing) that i didn't expect from a company who sells hundreds of thousands of guitar amps every year. Fender provided great support on all fronts.
Excellent. We're happy that we were able to get you taken care of so quickly. It's also very gratifying to hear that you had a consistent experience from one agent to the next. This is what we strive for. Thanks for the feedback.
I got in contact with Fender because I needed a replacement for my Jackson Custom Shop Guitar, In god’s luck, i was attended by a fine gentleman called Caesar Tapia that not only did a fine job, he went beyond that until my problem was solved. He deserves a raise and congrats on Fender to have such a fine customer service experience
Thanks very much for taking the time to write. We are glad that we were able to resolve your issue.
All of the products that I ordered were excellent! However, one item had to be ordered in a different color, due to the original item being sold out. The item needed was restocked, and I was notified before the others were delivered. I sent a message to customer service, and they sent the new item immediately, free of charge, and expidited. That's how customer service is supposed to work. Great job Fender, and Madi H.!
Thanks for the update, Peter. Sounds like Madi took good care of you.
Incredible customer service. Immediate help with lifetime warranty on a product. Zero friction. Mark B from Consumer Relations was unbelievable. Fast. Responsive. I'm never buying a guitar cable from another company again. Amazing stuff. Thank you!!
Thanks Mike! Appreciate the kind words.
The Fender company has given us excellent service on our ukelele's. About a year ago my then 5 year old grandson started his lessons and the tuner would not stay tight. They sent him a new ukelele. Recently my 8 year old grandsons ukelele had the bridge pull off the body. We tried a few glues to hold it again but nothing worked. His music instructor told us once they separate you usually can't get them back on. FENDER is sending him a replacement. We are just so happy that they have been so good with us. My daughter owns four ukelele's. The children have recieved a ukelele on their 5th birthday and started lessons at 5 years. Fender is AWESOME! Thank you.
Thanks Donna-Marie! Glad we were able to help.
I purchased a Jazzmaster that I had issues with some of the parts being defective or the wrong part based on product description by an authorized dealer. The first time I called I spoke to Will he was fantastic at getting me one of my replacement parts. I had to call back for the others and I Spoke with Joe who is also a top notch and very knowledgeable advisor. Both of these advisors went above and beyond to get me taken care of. Thank yall very much Joe and Will. I will recommend fender products to any at anytime with no reservations about it. This company still remembers what customer service is.
Thanks Anthony - glad we were able to get you into the parts you needed. Appreciate you taking the time to write.
I have contacted customer service regarding Fender Play. When I bought my new guitar the usual promo code for this was missing. So after I registered the product I contacted customer support and in less than a day David from CS wrote to me that everything is solved, he created manually setup for my 3 months trial and I am now able to enjoy the lessons online. Great experience with their CS
Thank you, Dali. Don't forget to practice everyday!
Had a problem with my Bigsby on my Gretsch Jet needed a part And Mr. Kane kitchen took care of it immediately. In my experience, this is excellent service.
Thanks Johhny - happy to hear we got you the part you needed.
Cory West realized my problem and instantly started to help. Went above what I was expecting and let me pick out a new Uke after my repair was denied and overnight shipped it to my door. It's a much better Uke than my original one and now I can get back to my lessons!
Thanks for the review, Jacob. Nice to hear that Cory hooked you up.
Absolutely Cracking Experience overall. The shipment to the customer service just intimidates me into staying and buying more incredible, high quality guitars from you guys! I have bought 8 guitars from Fender and not one buying experience has disappointed. Fender= top notch products. Regards, Andrew Graham
Thanks Andrew. We truly appreciate the continued support and your taking the time to let us know of your experiences with us.
Well, not sure about that, but high praise indeed. Thank you.
Worked with Mark B on a tuning peg replacement on my new Player II. He was quick emailing me with what I needed to get a replacement. His follow up is great and couldn’t be happier.
Thanks Stephen. We appreciate you taking the time to write about your great experience.
Bought Fender P bass guitar to start learning and the output jack was squirrely and had to be fiddled with to connect with amp. Kane Kitchen of Consumer Relations handled my request for service and went the extra mile by sending a new guitar rather than making me go to a service center for repair of the one I had bought. And he did it all with an easy, friendly attitude. Now, if they could only give me musical talent...
Nice to hear, Romel. Glad Kane was able to make the process so frictionless for you.
I realized I had a small issue with my guitar shipment 6 months after I received it. Obviously out of the 30 day reporting period. Mark B in consumer relations was great!! He gathered my info, figured out what was going on, and took care of it in a couple of days!!! Can not thank him enough!!! Mark B (I think he's in Arizona) makes me want to buy yet ANOTHER Fender!!
Thanks Ken. I will be sure to share your nice review with Mark as well as the rest of the Customer Experience team. Glad he was able to get you taken care of so quickly.
Fender has been excellent to me I've ordered several mod shop guitars and one had a blemish after talking back and forth with consumer relations they gave me a decent credit which I used to purchase another guitar
More guitars! That's what we like to hear. Thank you for your continued patronage.
I bought a Fender SA-150 acoustic guitar, but 6 months later, the bridge detached from the body. I took it to a warranty center, and it was replaced. However, a year later, the new guitar suffered the exact same issue. Because of this, I strongly advise against buying this specific model. That being said, I contacted Fender’s warranty department directly and was assisted by Kane Kitchen. He completely understood the situation and sent me a different guitar model as a replacement. I highly value Fender's commitment to their customers.
Thank you, Edison. Hopefully we have demonstrated that Fender stand supports it's customers and stands behind it's products.
I have been playing bass for 54 years. As I get older weight really matters so I became interested in a Mod shop model with a chambered ash body, but needed some additional spec info.. Thats when I called in and was connected with Kane Kitchen. Boy I was lucky to get Kane on the line. He is truly one of the best customer service advisors I have ever interacted with at any company. He got the information that I asked for in no time. I have since purchased a new Fender Jazz professional II from your largest dealer and will soon be placing an order for a Mod Shop model. Thanks Kane!
54 years! No doubt you would have some stories to tell. Thank you so much for taking the time out of your day to share your kind words. You were in good hands with Kane. We are always here if you should have any questions in the future regarding your Fender basses.
Mark B is probably the best Customer Service that I have ever deal with. The guaranty from Fender and the service from Mark was a great experience. I'm 65 years old and I've been using Fener Guitars and Amps from the beginning and I would recommend Fender all day long.
Excellent! Thanks Antonio for the years of loyal support. Glad Marky was able to take such good care of you.
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