An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Written by the business, not verified by us.
Is Fender Musical Instruments Corporation legit?
Fender Musical Instruments Corporation (fender.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team and customer representatives for being exceptionally helpful, responsive, and going above and beyond to quickly resolve equipment problems. Many people deeply appreciate the seamless communication, polite service, and prompt product replacements provided when items require warranty attention or arrive damaged.
However, some customers also noted frustrating challenges with software activation codes, registration errors, and digital audio workstation features that felt unready. A few reviewers expressed strong disappointment regarding product quality control, citing persistent technical bugs and difficulties with specific hardware components.
Auto-generated from all reviews of this business. For reference only.
I have always liked the look and idea of the Telecaster Troublemaker with humbuckers. But I didn't want to sink two grand into one. The Limited Edition Squire Troublemaker came out and at the price I decided to grab one. Even thinking it might be something I could do some upgrades to later. It was a web exclusive so I ordred it and when it got here on a Sunday it had taken a whack on one edge. I couldn't tell if it was from shipping but I immediately took photos and sent them into Fender. I followed up with a call and got a great rep who immediately pulled up what I had sent in. He told me David was working on it already and I should expect an email that day. I did. He confirmed they were replacing it and sending a FedEx label to send the busted one back. My new one went out the next day and it sounds and looks great. After reading a lot of comments on the quality of Squires these days I felt comfortable buying this. It is a sweet little guitar that plays and sounds great right out of the box. Fender really came through with excellent service on this.
Reply from Fender Musical Instruments Corporation2026-07-25
Sweet! Thanks Roy. Glad we were able to get you all taken care of. As you can see, we proudly stand behind our products and our customers! Enjoy the new guitar!
FedEx delayed delivery of amp, dropping the package hard along the way. Amp arrived late, and damaged. I sent photos to Fender and received prepaid return label. Once I delivered package back to FedEx, Fender sent replacement amp with two-day delivery and picked up the extra handling costs. David was quick to step up to resolve situation that they didn't even cause.
Reply from Fender Musical Instruments Corporation2026-07-25
Thanks Kevin - we're always here and willing to help. Nice to hear we were able to get things resolved for you so quickly.
I had an outstanding experience with Fender Customer Service, especially Caesar Tapia. I had an issue with my amp, and within the same day Caesar had my return set up and a brand-new replacement overnighted to me. The entire process was fast, professional, and completely hassle-free.
It’s refreshing to see a company stand behind its products with this level of customer support. Huge thanks to Caesar and the Fender team for making what could have been a frustrating situation such a positive experience. Excellent customer service from start to finish!
Reply from Fender Musical Instruments Corporation2026-07-25
Fast, professional and hassle-free! That's what we strive for. Looks like Caesar hit the mark! Thanks for the feedback.
Outstanding customer service from Ben at Fender/Jackson
I recently contacted Fender/Jackson support after the pickup selector switch tip on my new Jackson LM-87 broke. I wasn’t expecting much, especially as it turned out to be an unusual part, but the service I received from Ben A (Gear Advisor) was exceptional.
Ben responded quickly, kept me updated throughout, and took the time to investigate the issue with the parts department. Rather than simply pointing me towards a retailer, Fender sent me a replacement switch assembly free of charge so that I’d have both the correct switch tip and a matching replacement switch if needed.
The replacement arrived within a few days, and the switch tip fit perfectly.
It’s rare these days to receive customer service that’s so responsive, knowledgeable and genuinely helpful. Ben made the whole process effortless, and it’s exactly the kind of support that builds confidence in a brand.
A huge thank you to Ben and the Fender/Jackson parts team. I’m incredibly pleased with the experience and proud to be playing Jackson guitars.
Reply from Fender Musical Instruments Corporation2026-07-25
Thank you Jim - we appreciate you providing the is review. I will be sure to share this with Ben and the rest of the Customer Experience team. Thanks also for the continued support!
In May of this year, I ordered a Fender Pac-Man telecaster. Unfortunately, it was lost in shipment. Those things happen. When I contacted Fender, I spoke with a customer support representative identified as Shane F. The service he provided to me was absolutely “world class!” I was treated like a customer with $1 million account. Even though this model guitar was no longer in production, and due to the unfortunate circumstances, Shane was able to go back to the team that made them and have one more built especially for me to replace the lost one! In this day and age service like this is unheard of! Because of the sentimental attachment my son and I have with Pac-Man and Fender guitars, this guitar will be passed down and become a family heirloom! You have no idea how grateful I am to Shane for going the extra mile to make this happen for us! Eternally grateful, thank you Shane, George D.
Reply from Fender Musical Instruments Corporation2026-07-23
Awesome! So glad to hear that Shane was able to get you taken care of. Nice that it's going to stay in the family as well.
Fender software is one of the worst software's I have come across and judging my Amazon reviews not the only one either. It takes forever trying to get my lost password, I've spent half an hour already trying to fix this damn thing, says "password does not match" gone over it again and again. Its getting to the point I am thinking of selling this Fender pro interface because its been nothing but a nightmare from day one. I will update my review on Amazon as well. Update:July 2026 just had to pass on some details to Fender so fingers crossed I get this software working one and for all so I can get some work done. update:July 25th Fender do get back to me quickly but though I got into my account at last, its asking once again for the password to log in once again for the daw to boot up. Of course I typed my password then tried to click sign in but the blue button is unresponsive, unless I am suppose to create a 2cd password for the software so am waiting back from them again. Still no work done. Wish these people would use programs the old way not signing crap every time.
Reply from Fender Musical Instruments Corporation2026-07-23
Hi Johnny - please contact us at [email protected] and we'll see what's going on with your interface.
Reached out in July 2026 to the Fender customer support to ask about a shopfloor traveler sheet of an instrument manufactured in 2016. The document was send to me and helped confirm the genuine state of the instrument in question. I’m very thankful for this service!!!
Reply from Fender Musical Instruments Corporation2026-07-23
Thanks Michael. Feel free to reach out to us any time you have questions. We're here to help.
I had a problem registering my instrument. Ben, member of Fender Service, did a great job and was very quick in his responses.
Unfortunately, it takes some digging to find customer support. I had almost given up, but I‘m glad I didn’t.
Reply from Fender Musical Instruments Corporation2026-07-23
Thanks, Doc! I will certainly push up the issue of finding the support site. Appreciate the feedback.
Bought Fender LT25 amplifier from Guitar Center, Denton TX January 2026. Excellent amp, loved the sound, convience, etc. Unfortunately amp quit working, apparently electronic glitch of some sort. Took it back to Guitar Center, unable to work anything out. I contacted Fender Customer Relations via email. Rapid response back from Caesar Tapia in Customer Relations, explained issues to him...he advised send info...I sent purchase info, serial Number, description of issues, etc. He responded saying that the a new replacement unit was being processed for shipping to me at home. Received yesterday and I'm very Happy. I've been a Fender Customer for over 50 years...and this is the first time a warranty issued has come up.
Thank you for the Outstanding Customer Service...especially Caesar Tapia.
John Gray, Sanger TX
Reply from Fender Musical Instruments Corporation2026-07-23
First warranty issue in 50 years! That's a pretty good track record. Glad we were able to stand behind the product and Caesar got you taken care of.
I ordered a mod shop guitar, it came well set up, sounds amazing, and Caesar Tapia. Helped me with all my questions, that dude needs a raise, when it got delayed he had two shirts and a pedal sent to me free of charge, awesome experience. Would buy from fender again
Reply from Fender Musical Instruments Corporation2026-07-23
Thanks Isaac! I'll be sure to share this with Caesar and the rest of the Customer Experience team. Thanks for the review.
Amazing experience. Will Dixon and everyone else that assisted with my hardware issues were VERY helpful. 1000000/10 experience, would definitely purchase Presonus/Fender equipment again.
Reply from Fender Musical Instruments Corporation2026-07-23
Outstanding! Thanks Kai. This is high praise indeed. I'll certainly share it with the team.
Outstanding Customer Service That Truly Sets Fender Apart
When you purchase from a company like Fender, you naturally expect quality products. What I didn’t expect was the level of customer care I received throughout my warranty experience.
After experiencing an issue with my daughter’s amplifier, Carina from Fender’s Player Experience team was absolutely exceptional. From the very first interaction, she consistently followed up, kept me informed, responded promptly, and genuinely cared about making things right. At no point did I feel like just another case number.
What impressed me most wasn’t simply that Fender honored its warranty. It was the way Carina handled the entire process with professionalism, kindness, and personal attention from beginning to end. She took ownership of the situation, answered every question, and even expedited the replacement to make sure my daughter could get back to doing what she loves most, practicing guitar.
Customer service is becoming increasingly rare these days, with many companies treating it as an afterthought. Fender proved the opposite. While their products have earned a well-deserved reputation over the years, employees like Carina are the reason customers continue to trust the brand and remain loyal.
My daughter is passionate about learning guitar, and as her musical journey continues, Fender will be the first place we look for future equipment. Not only because of the quality of their products, but because we know they stand behind them with people who genuinely care about their customers.
Thank you, Carina, for turning what could have been a frustrating experience into one that reinforced exactly why Fender has earned such a respected name in the music world.
Reply from Fender Musical Instruments Corporation2026-07-23
Thank you so much, Amber for the nice and detailed review. You were in excellent hands with Carina. We're so glad that we could make the situation such a positive experience and show that we stand behind our customers and our products.
Fender introduced a new DAW. Digital Audio Workstation. Fender Studio 8.
There is nothing wrong with this software, except that the company forgot about the audio producer who needs a good DAW to produce audio commercials for broadcast on radio, TV, YouTube, and the like.
I can understand since Fender sells musical instruments; however, the standard in production for Commericals is manufactured by AVID called PRO TOOLS. Pro Tools, when it works, is awesome! There was a catch phrase there- WHEN IT WORKS. It's very buggy, and over the years has driven me to distraction by the nonsense one has to put up with, yet for audio engineers who produce commercials that have to be 29.9 seconds or 59.9 with voice over, music, sound effects, and such, Pro Tools has it over the other DAWs when it works!
I recently purchased Fender's Studio 8 Pro- and it operates so well on my high-end Mac. It just starts and is ready, but it lacks the features that Pro Tools has, so trying to get a bunch of commercials done in Studio 8 by Fender is a task!
Fender has overlooked the audio engineer and solely concentrated on music production. BEATS AND BARS has no real time in seconds and minutes, and when a waveform is highlighted, it does not provide the time.
There is no smart tool that lets you really manipulate your work with a quick swipe of the mouse. Its very
tedious, and the real kicker- you cannot make a file and designate your saved work or bounce down your production to that self-made file folder, which makes organization a task. It has built-in defaults. It tells you where it wants to place your work, which is crazy!
This is my own experience, and for any audio engineer wanting to move away from Pro Tools because it's not rock-solid, this Fender Studio could be great. But for commercials and such, it's really not ready for prime time. I would say look elsewhere. I don't know where yet, but this Fender 8 will drive you nuts because of what it will not do and what it forces you to do. Just my two cents minus inflation,
Reply from Fender Musical Instruments Corporation2026-07-23
Thanks for the feedback, Duke. We appreciate it. I'll be sure to push this up to the product team for consideration. We appreciate you taking the time to write. It means a lot to us.
I would like to extend my heartfelt thanks to Bradley Shelton for unexpected OUTSTANDING customer service. I have been a musician since I was 7 years old in 1962 and have dealt with a litany of agents, company representatives, sales reps, managers, and even CEOs. Bradley handled my perturbative issue with skilled polished professionalism, the likes of which I have not heretofore experienced. As an avid Fender customer since 1969, I pray FMIC recognizes this young man. If I were still the CEO for two of my former business LLCs, I would offer him gainful employment forthwith. This is who I would want on my front line protecting the integrity of my Customer Service.
Again, my heartfelt thanks, and I wish him all the success his future has to offer.
Respectfully yours,
Mark A. Lovell, Ph.D.
Reply from Fender Musical Instruments Corporation2026-07-23
Thanks Doc! We appreciate the continued support and your taking the time to let us know how well Brad took care of you. It means a lot to us. I will be sure to share with Brad and the team!
Outstanding. Very solution driven. Their phone skills the best. Effective. I was referred by Sweetwater. You are a bright light in our non human customer service driven customer service structured system. I am 84. I felt you cared about my product user needs. Semper Fi. Marine Band 61 - 65. Specific to: Kain Kitchen and Will Player
Reply from Fender Musical Instruments Corporation2026-07-23
Thank you, Robert. We truly do care and it warms us that you felt it. Thanks for the kind words.
I recently purchased a nice fender amp from a local B&M- Unfortunately, it had a hiccup. I called into Fender support and got Will D on the phone - nicest guy ever. Will D took care of my amp issue in a fast, efficient manner in times when you're lucky to get other companies to answer the phone. It was actually refreshing to have a caring human on the phone.
I own a lot of Fender products from vintage amps, custom shop Teles and Strats - the care and attention Will D gave my situation has ensured - I will remain a loyal Fender enthusiast.
Reply from Fender Musical Instruments Corporation2026-07-23
Will is a nice guy! So happy to hear that he took such great care of you in such a timely manner. We appreciate the continued support!
I'm very happy with the Fender support. A special thanks goes to: Tobi (Fender EMEA). He immediately understood my problem with a kindness and professionalism that is increasingly rare in this world. He took my situation to heart and solved the problem for me. Thank you, thank you, thank you from the bottom of my heart.
Andrea spano
Reply from Fender Musical Instruments Corporation2026-07-23
Thank you, Andrea! You were in good hands with Tobi. We appreciate you letting us know what a great job he did!
Gibson
Thomann Music
Kosblingstore
cheapvuelos.com
WeCreat
Dachman Audio
Panda Drum
Guitar Mastery Method