Do not order if live outside the USA
I ordered a bracelet (am in the UK) total price was £113 (including £27 shipping) - DHL was their appointed courier. The courier delivered it on Friday (it was due Monday but suddenly changed), ignored my instructions to leave in a safe place and left it, clearly visible in my post box next to the garden gate (to access the property) on a busy street. The package was not there when I got home. Magal will accept no responsibility as I did not take their Shipping Protection. This option is not visible on the order form (i.e.a ‘tick box’) nor does the order form reference the Shipping Protection and therefore I was completely unaware of the facility or that I needed it. Magal will accept no responsibility that I do not have what I ordered as they have the ‘protection’ that apparently I chose not to take, nor will they accept that as not on the order form how could the buyer know about it…. Do not recommend anyone buys from them on the UK as they are not interested if anything goes ‘wrong’.. Appalling company Added 6/6/25 The option to insure your delivery, on top of the £27 shipping fee, is not displayed (as an option) on the ‘order’ page nor on the confirmation. It is however buried on the website and not easy to find If it’s that important, Magal need to add a line on the page where orders are placed and be very clear how shoddy they are….