Awful service. Review requested by employee
Review requested by employee Lindokuhle. An order I'd arranged for click and collect to the post office was never marked as arriving so I raised a ticket. I'll note that thehutgroup is the only company I use click and collect for because they have a terrible habit of not delivering orders. A few days after having raised my ticket (with customer service having done absolutely nothing to help) I located the package at the post office myself so I messaged into the chat to say I now had the order. Bonakele then replied and clearly hadn't read the message because they sent a template that asked if I'd received the order to which I said I'd already confirmed this. Lindokuhle then jumped in and clearly did not read any of the messages either. Lindokuhle had the nerve to message asking for a trust pilot review and also specifically asking to be mentioned by name. I'd not have bothered to post a negative review if Lindokuhle (who, by the way, had not been involved at any point prior to asking for a review) hadn't had the nerve to ask to be mentioned by name. But a review was asked for so a review has been written. Edit: Customer service replied underneath asking me to respond to their message. I received a message asking me to provide the order number which I did. I have received no further communication. A cynical person may believe the comment from customer service was only placed there for public perception.