False advertising, misleading prices and Poor Customer service
They advertise a heavily discounted price, which matches the competitor's prices online, and then offer a 'first time discount' of 30% for new customers. When you take the time to add the item to your cart, find and enter all of your prescription information, and go to check out...they bump the price up to avoid giving you the 30% discount. For example, my contacts were advertised for $147 a box - which was within $10 of all the other offers. When I check out, it's $210/box less 30% (first time customer discount) to bring me back to the $147 a box. This is extremely misleading, because why would I become a new customer for absolutely no discount when I can just reorder through clearly.ca? I would rather a company be HONEST so that we can make an informed decision up front. When I emailed them about it, they answered with a form-reply about having 'processing fees' just like other companies. I didn't even ask about processing fees.... they definitely do not show that they care at all about transparency or customer service.