Buy Contact Lenses in Canada -- shipped from Canada at the best Canadian price. Buy discount contacts online in Canada that are the same as you get from your doctor, at a much lower price.
Is Contacts Express legit?
Contacts Express (contactsexpress.ca) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery times and high product quality, noting that packages arrive quickly and contact lenses are extremely comfortable to wear daily. People also appreciate the exceptionally helpful support team, mentioning quick responses and effective assistance whenever they need to sort out order questions or make exchanges.
Some reviewers were not happy with unexpected delivery delays, pricing confusions, and occasional communication issues from automated customer support agents. Consumers noted that certain packages were left in unsecured areas or stuck during mail strikes, while a few individuals experienced unhelpful interactions or unreturned messages.
Auto-generated from all reviews of this business. For reference only.
I ordered contact lenses and needed them quickly so paid for expedited shipping. I received an email from their customer service department letting me know my contacts were backordered and would take longer to ship. I reiterated via email that I needed them quickly and had paid for fastest shipping. They refunded my shipping costs and sent my contacts FedEx Priority. I ended up getting them in just a few days. The customer service was exceptional throughout the process. I would absolutely order through this company again.
Terrible customer service and poor handling of cancellations.
Placed an order and the money was immediately deducted from my credit card. By the end of the day, I received an email stating that my spectacle prescription was not valid for contact lenses. I submitted a new contact lens prescription right away.
The next day in the afternoon, I contacted customer support. They informed me it would take another 24 hours just to review the new prescription. I stated that this timeframe was too long and explicitly requested a cancellation. The support agent literally hung up on me mid-call.
Despite cancelling, the shipment was dispatched 5 hours later anyway. Complete waste of time and terrible experience — definitely won't be buying from them again.
I've ordered from Contacts Express a few times, and every interaction has been great. Most recently, we accidentally ordered the wrong glasses size, and customer service was incredibly helpful. The representative was quick, straightforward, and resolved the issue without any hassle.
Every time I've reached out, I've received a prompt and helpful response.
The courier delivered my contacts to he wrong address and didn't provide a delivery email. A person at that address brought my contacts package over. This is already the second time my contacts get mishandled by your courier company!
While I appreciate the contacts the delivery company leaves much to be improved.
I’m at home when I get a missed call on my phone. For some reason my phone didn’t ring. Delivery guy attempted delivery and failed. I live in a condo and should have received a call from the intercom system but no call came. I figured they would redeliver the next day. Next attempt was 2 days later when I get another missed call on my phone (btw this generally happens when the caller hangs up after the first ring). I call back not more than 2 mins later. The delivery guy tells me he can’t come back and will attempt to deliver another day. I tell him he should have been using the intercom. He says he didn’t have my intercom number. I tell him that he could have looked it up. No response. I ask him when he will be back and why he can’t turn around now, he responds it’s company policy that they can’t do that. He says he might be able to redeliver the next day. Depends. So I give him my intercom code and can only pray that I will get my contacts before I need them. I think if these were sent by Canada post I would have had them by now.
Fast, and cheaper than buying in the US. Shipping took like 3-4 days, which is better than my last experience buying from Canada. Will definitely purchase again.
I just received my order shipping email. At the time of purchase, the site advised for $12.95, shipping would take 2-4 business days. My new email says 3-7 business days. This is fraudulent advertisement. I ordered from here strictly based on the expedited time frame. So for an extra $20 on every order (shipping & "processing fee"), you're paying for the absolute worst customer service. This site has gone downhill and I should have listened to my fellow Reddittors before ordering again from here. I won't be fooled again.
My contact lenses prescription changed and I ordered a different brand than usual. The customer service team emailed me asking to confirm and let me know even if the prescription is the same, it might not feel the same with a different brand. I went back to the same brand I was using and they offered 30% discount. Very quickly my new order was placed. Big thanks to Adam and Amy for their support. Great service and great prices!
I am glad you can still get Air Optix, they fit all my families eyes, where we are in a small village there are 2 optometrists and they do not carry what we want, so thanks
I contacted Contact Express when I realized that I ordered my contacts and had them sent to my old address from 6 years ago. I’m not sure how I made that mistake but Nick was able to help me even if I was the one who made a mistake. He fixed my mistake and updated my information on my account and on my receipt so I can put a claim through my insurance company. Nick was a real lifesaver today!
I ordered contact lenses on December 10 because the company advertised fast delivery and excellent customer service. I typically use Clearly, however needed lenses quickly. Three days later, I was told the lenses were on backorder and asked to choose another brand.
I selected a replacement Friday afternoon to avoid delays, but received no confirmation. I followed up multiple times after receiving no confirmation and spoke with eight different representatives, yet my questions were still not answered and nobody was on the same page.
I was later told the order would ship Wednesday, even though the replacement was chosen days earlier. The order still has not shipped.
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