Love the glasses
Love the glasses, the speed to arrive was great!!
About Contacts Express
Data updated- Website
- contactsexpress.ca
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 74 reviews
- Replies to negative
- 50% (17/34)
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About this business
Buy Contact Lenses in Canada -- shipped from Canada at the best Canadian price. Buy discount contacts online in Canada that are the same as you get from your doctor, at a much lower price.
Is Contacts Express legit?
Contacts Express (contactsexpress.ca) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery times and high product quality, noting that packages arrive quickly and contact lenses are extremely comfortable to wear daily. People also appreciate the exceptionally helpful support team, mentioning quick responses and effective assistance whenever they need to sort out order questions or make exchanges. Some reviewers were not happy with unexpected delivery delays, pricing confusions, and occasional communication issues from automated customer support agents. Consumers noted that certain packages were left in unsecured areas or stuck during mail strikes, while a few individuals experienced unhelpful interactions or unreturned messages.
Auto-generated from all reviews of this business. For reference only.What people say
Awesome thanks!!
Awesome thanks!! Delivery was right on time..
Exceptionally bad
Exceptionally bad. The shipping and fulfillment times on their website are lies. Shipping often takes 2-3 times longer than stated. And their customer support is all AI agents with no humans, so it's impossible to get any proper help or support. AVOID AT ALL COSTS
As always
As always, they are great quick shipping as well
Contact express always impresses me
Contact express always impresses me. They ship quickly, never have wrong shipments and always get a nice gift!
Trustworthy, Canadian Company — Great Service, Fast Shipping!
I was hesitant about ordering from Contacts Express at first, but after seeing positive reviews across different websites, I decided to try them out. My contacts arrived in just a couple of days, and when I ran into a small issue, their Customer Service team was easy to reach, friendly, and very helpful. They sorted everything out right away. Great experience, highly recommend!
Did not refund me for lost package but…
Did not refund me for lost package but the customer service rep forced a replacement. What will i do with it since i did not get it on time. Worst customer service.
Always a happy customer!!
I have been pleasantly surprised by my most recent order with contact express. I find that the prescription is done so well that I am able to see more clearly using my Contacts, than with my glasses. I continue to be impressed by the high-quality of contact lens that I receive every time I order from Contacts express.
Fast delivery
Fast delivery. Thank you!
Easy and convenient
Easy and convenient. A set it and forget type of subscription.
Fast and easy
Great customer service
The time of delivery was wonderful BUT
The time of delivery was wonderful! When I tried to print off the receipts, I wasn’t able. As I was leaving the country, I needed them before I left. I got the darn bot😡. No help at all I finally got in touch with the office and got the receipts the day before I left. That was not a good thing.
Excellent -Fast delivery
Fast delivery and price was right. Thank you.
Contacts delivered on time as expected
Contacts were delivered quickly
No communication
I was quite content with the ease of placing the order. Very smooth process. However it was the waiting. Almost 2 weeks passed before I heard any news or updates. I ended up contacting them to find out what was going on as this was very unusual, at least for me. I had never experienced delays this late before. Yes I realize my contact lens prescription is a special order but there was no communication whatsoever. When I finally contacted them, I was told that the company had a back order of my brand of contacts and that it should arrive at the end of the month. Enter in the factory of the actual delivery to me would be longer. I was not happy. I needed my contacts. If I had known of the delay beforehand, I would not have placed my order. But imagine my surprise when I asked to cancel my order that my order was shipped. I received them the next day. The contacts are fine. It's the lack of communication and the delay that I didn't like
Price was the most competitive
Price was the most competitive. Check out was simple and contact lenses were exactly as advertised and arrived within 2 business days! Highly recommend.
Super fast delivery
Super fast delivery! Here the next day!
Trusted Shop
I was a little worried it might be a fake shop. Especially since the shipment tracking didn't work at all. The item (sunglasses) actually arrived. It even took only a few days to get from Canada to Germany. Trusted Shop.
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