Contacts Express

Delivered promptly.

“Even though my first package was…

“Even though my first package was missed during delivery, customer service resolved it immediately and sent a replacement right away. I received it before I needed it — great recovery and support!”

Excellent support service

A day after placing my order for contact lenses, the Canada Post announced a strike. I started to worry about if I could get what I ordered. The customer service I contacted redirected my order to another delivery service as quickly as possible. Thank you for your excellent work. Everything came in time and I could use my contact lenses to feel more confident on a very important exam.

Worry free purchases

Quick service .

Quick service . Satisfied

Good fast service

I never received my package...

Efficiency

Fast efficient delivery

Great prices and fast delivery

A+++++ ALWAYS

I ordered the wrong prescription for my contacts and they took them back, no hassle and exchanged for the correct prescription. Customer service reached out to me within a couple hours of my original inquiry and followed up with me multiple times. Always a wonderful experience with this company and every staff member I’ve dealt with. Highly recommend!

Haven’t received them yet

Haven’t received them yet. They are stuck in the mail somewhere due to mail strike, now I have added expense to order again from somewhere else who will deliver them.

Been Contacts Express customer for 7+ years

I've been with Contacts Express for over 7 years now. I've never had a real issue with my orders, and whenever there was a delay or some other small hiccup the customer support team always helped and I was always satisfied by the outcome.

AdiCanada · 2 reviews · Experienced 2025-08-20 · Posted 2025-08-21

Let me share Be Careful – Misleading Pricing on This Sitean example

Let me share an example: they advertise a sale price of $28.00 for a 30-pack of 1-Day Acuvue Moist, with a “regular price” of $40.00 per box. Sounds like a good deal, right? But once you go to place an order, the price suddenly changes. Why? Because the $28 price only applies if you use a coupon—and you can only use the coupon if your order total is over $129. This important detail isn’t clearly mentioned up front. If you decide to skip the coupon and just pay the full $40 per box, you’re still not done. At checkout, they hit you with shipping charges (at least $10) and a handling fee, which can really add up. By the time you finish, you may end up spending more than you would at a local store—without any of the confusing fine print or surprise fees. Bottom line: always compare prices carefully, check for hidden fees, and consider supporting your local shops. Sometimes they offer the best deal after all—no tricks.

I placed an order under the promise of…

I placed an order under the promise of next-day delivery. They shipped with a low-tier courier instead of the express service I paid for. Tracking falsely claims the item is “out for delivery” for over 24 hours. When I attempted to call, they ignored my calls and routed me to voicemail. Upon testing, I discovered they are blocking all calls from customers with overdue orders, and rejecting blocked caller ID entirely. This is an active attempt to evade responsibility. Their chat support gives automated, canned responses and never follows up. Their emails promise 24-hour responses with no follow-through. This appears to be part of a consistent pattern of fraudulent behavior. I have screenshots, logs, and phone records to back up every claim.

Jazz JohnsonCanada · 1 review · Experienced 2025-07-21 · Posted 2025-07-22

Super slow shipping..

I ordered contact lenses and glasses on July 14th. By the 18th they still didn’t ship so I contacted customer support. They said they didn’t ship it because they were waiting for the frames from the manufacturer. They said they would split the order and ship the contacts now. Its now the 21st and still nothing has been shipped. Safe to say I probably will try Clearly next time instead.

Last order

Last order. Unless I’m sent compensation of some kind, my next order will be going back to Clearly. Your express shipping cost $15 and it took longer than I’ve experienced for regular shipping. Why you are using Uni- the same company used by crappy companies like SHEIN, is confusing. To this, if you are affiliated with Kits, you should disclose this more clearly. I had a discount via my benefit provider but didn’t know you were affiliated until it was too late.

Exceptional service, great quality!

I've been a customer of Contacts Express for over 7 years now and it's their exceptional customer service that keeps me loyal to them. Recently, I had a delivery issue with my contacts and I contacted Contact Express and they solved my issue right away and even managed to deliver my order on time before my trip. The delivery service said it would take 10 business days but Contact Express made it happen within 48 hours. Great and quick service!

SheryljfCanada · 1 review · Experienced 2025-06-26 · Posted 2025-06-27

Excellent Service

This company gives their sales force the ability to work with customers and see that they are completely satisfied with the cost, merchandise and service given

Defective lenses

Always used daily’s contacts and they are great. This time the 2 boxes I received had a lot of defective contact lenses. So many went in the trash. They are very expensive as they are and to be throwing them out made for a worse experience. Will be looking for a different brand or company.