always ready to help
always ready to help, easy and fast
About Direct Hearing
Data updated- Website
- directhearing.com
- Category
- Health & Medical
- Location
- United States · Fairview Heights
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 0% (0/5)
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Is Direct Hearing legit?
Direct Hearing (directhearing.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Excellent Device
Excellent Device, the best. When you have questions or need help you get it fast, not lost ,each one knows his/her job ,respectful and done.✅
Service and price
Good communication
Good communication, knowledgeable people, good follow up, competitive pricing
Delivery was fast and product was well…
Delivery was fast and product was well packed. I appreciated the follow up call to address any concerns.
I did not receive the invoice that I…
I did not receive the invoice that I asked of several people in your company. Otherwise the hearing aids are perfect and arrived promptly.
I was told it would take a week to 10…
I was told it would take a week to 10 days to repair and return my hearing aids. It's been two weeks and have not received a notice of return yet!
Great remote service
Great remote service. Easy to communicate with
Customer Service..Fast
Customer Service... Fast response and quick shipping solved my problem
I needed a part for my 18 month old…
I needed a part for my 18 month old Phonak hearing aids. Direct Hearing quickly shipped the part under warranty.
Quick service.
Thanks for the continue great support!
Thanks for the continued great support!
This was my first set of hearing aids…
This was my first set of hearing aids did not know what to expect. Answered all of my questions and I’m good so far
It took a long time to talk to someone…
It took a long time to talk to someone and set it up
PAY ATTENTION TO DETAIL!!!
The response time and courtesy of the customer service person was five=star. Whomever packed and shipped the item I had requested gets 0-stars. The invoice that came with the product was correct but the receiver listed on the invoice was not, repeat not, the receiver in the box; ergo, I needed to reorder ... all I can say is "ATTENTION TO DETAIL WILL EARN YOU 5-STARS ANYTHING LESS IS HUMBUG!!!
Fast and Easy
Fantastic service. Although I do recommend getting a fitting at a local provider. I opted out of the remote service because I wanted a Real Ear Measurement.
Low Hassle Factor
Customer Service immediately identified…
Customer Service immediately identified problem. Issued call tag. Sent in received back correct and operational. In two weeks . Thank you MC
Helpful when I called and supplies were…
Helpful when I called and supplies were received promptly. Thank you.
Great service.
Everyone at Direct Hearing has been very helpful and professional